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Lii-San
Lii-San
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Adobe Photoshop Elements 10 Crashes Upon Startup

Aug 13, 2012 11:05 PM

Tags: #photoshop #install #10 #crashes #elements_10

I have bought/downloaded Adobe Photoshop Elements 10 and it installed fine, but whenever I go to start up the application it instantly quits with "The Application Adobe Photoshop Elements 10 has unexpectedly quit". This happens endlessly, and even when I try going on another account it still happens. I don't have any presets or prefrences (others have said to delete the file) and I am simply unsure on what to do next. I asked the tech support in the chat and they instructed me to make a test account, but it still kept happening.

957 Views   8 Replies   Latest reply: Barbara B., Aug 15, 2012 6:10 AM
 
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  • 99jon
    10,084 posts
    Jan 6, 2010
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    1. 99jon,
    Aug 14, 2012 1:58 AM   in reply to Lii-San
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    Try making a direct shortcut for the Organizer and Editor. Make sure you have the correct file path as there is more than one exe file. You can then launch the programs directly from the desktop bypassing the welcome screen. This is generally better as the welcome screen leaves background processes running.

    On Windows, Right click anywhere on the desktop and select New >> Shortcut

    Then click the browse button and navigate to:

    "C:\Program Files\Adobe\Elements 10 Organizer\PhotoshopElementsOrganizer.exe"

    Then click Next; then click Finish

     

    N.B. on 64 bit systems navigate to Program Files (x86)

    　 

     

    Then make a direct shortcut for the Editor in a similar manner.

    On Windows, Right click anywhere on the desktop and select New >> Shortcut

    Then click the browse button and navigate to:

    "C:\Program Files\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe"

    Then click Next; then click Finish

     
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  • Lii-San
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    2. Lii-San,
    Aug 14, 2012 8:54 PM   in reply to 99jon
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    I use a macintosh computer, so how would  you do this process there?

     
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  • Barbara B.
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    3. Barbara B.,
    Aug 14, 2012 9:17 PM   in reply to Lii-San
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    Go to your username>library>preferences and delete:

     

    com.adobe.PhotoshopElements.plist

    Adobe Photoshop Elements 10 paths

    Adobe Photoshop Elements 10 settings

     

    If you have lion or mountain lion, this library is hidden. Option click the Go menu in the Finder and it will appear below the little house for your user account.

    While you're in there also go to the Saved Application States folder and delete everything for PSE.

     

    Repair permissions and try again.

     
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  • Lii-San
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    4. Lii-San,
    Aug 14, 2012 10:05 PM   in reply to Barbara B.
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    I had already deleted the .plist, and so I went to delete settings as well (couldn't find the paths folder, probably because I have never been able to successfully open Photoshop Elements on this computer). I have Snow Lepoard, but I still went to try to find the Saved Application States Folder but I could not. Then I used Onyx to repair permissions and yet, the problem persists.

     
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  • 99jon
    10,084 posts
    Jan 6, 2010
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    5. 99jon,
    Aug 15, 2012 2:17 AM   in reply to Lii-San
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    Is this the Adobe download or the Apple App Store version?

     

     

     
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  • Lii-San
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    6. Lii-San,
    Aug 15, 2012 4:27 AM   in reply to 99jon
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    Adobe download.

     
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  • 99jon
    10,084 posts
    Jan 6, 2010
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    7. 99jon,
    Aug 15, 2012 5:09 AM   in reply to Lii-San
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    You could try downloading from a different source but firstly, use the uninstaller to get rid of everything.

     

    Then go to the link below and download the free trial (it’s exactly the same as the full product) and if you get it installed, simply enter your product serial number to make it permanent.

     

    http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements &loc=en_us

     

     

     
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  • Barbara B.
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    8. Barbara B.,
    Aug 15, 2012 6:10 AM   in reply to Lii-San
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    There's no saved application state in Snow Leopard so that's not the problem. Have you ever been able to launch PSE? Are you using the welcome screen or the actual editor/organizer? (The editor is hidden in Applications>Adobe Photoshop Elements 10>Support files).

     
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