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iamzrad
iamzrad
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Photomerge crashing in CS5, 64 bit

Aug 15, 2012 7:50 AM

Tags: #photoshop #cs5 #crashing #temp #photomerge #freezing #javaccript

Hello all.

I've seen recent posts about Photomerge crashing, I tried all the workarounds and remedies to no success. I run as Admin and still crashes, and only Photomerge is causing to crash. All other presets and automates are working just fine. I've deleted all Temp files and App Data, still nothing.

 

My stats are:

 

Windows 7 Professional

Intel i7 vPro (2860Qm @ 2.5GHz)

16GB Ram

Nvidia Quadro 2000M (lastest drivers, 266.96)


Scratch disk is 200GB and I'm using about 9GB of Ram

 

 

So I don't think it's my computer that's the problem, but either the javascript file for the automate or possible update? Any idea on what else I should check?


Thanks,

Phil

1098 Views   15 Replies   Latest reply: Noel Carboni, Aug 22, 2012 8:34 AM
 
Replies
  • Curt Y
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    1. Curt Y,
    Aug 15, 2012 7:55 AM   in reply to iamzrad
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    Check the OS Event Log for errors, especially in Applications.  Ideally find the Faulting Module which will be were problem lies.

     
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  • Noel Carboni
    20,985 posts
    Dec 23, 2006
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    2. Noel Carboni,
    Aug 15, 2012 8:00 AM   in reply to iamzrad
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    What are your inputs to Photomerge?  Raw files by chance?

     

    Try this:

     

    1.  Convert the raw files (or whatever files you're using as input) and save separately as PSD files.

    2.  Start Photomerge from inside a fresh run of Photoshop, choosing File - Automate - Photomerge.

    3.  Click the Browse button and choose the PSD files you have saved.

    4.  Try to complete the Photomerge.

     

    With Photoshop CS5 I often found that trying to do raw conversions integrated with the Photomerge process would often yield failures.  Fortunately, this seems to be fixed in Photoshop CS6.

     

    -Noel

     
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  • iamzrad
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    3. iamzrad,
    Aug 16, 2012 7:32 AM   in reply to Curt Y
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    Noel,

    Photomerge crashes as soon as I click on it from the File dropdown menu. I can't event get into it.

     
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  • iamzrad
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    4. iamzrad,
    Aug 16, 2012 7:33 AM   in reply to Curt Y
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    Curt,

    What exactly am I looking for in the event logs? To sift through everything there would take me days!

     
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  • Curt Y
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    5. Curt Y,
    Aug 16, 2012 7:54 AM   in reply to iamzrad
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    You are looking for error flags in the headings.  Look especially in the Application heading in the left panel.  If you see a flag drill down to find out the specific, especially if it lists the Faulting Module.

     

    This is the OS Event Viewer, or sometimes called the event log or crash log, and PS does not need to be running.

     
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  • Noel Carboni
    20,985 posts
    Dec 23, 2006
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    6. Noel Carboni,
    Aug 16, 2012 8:21 AM   in reply to iamzrad
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    Also, please define "crashes" explicitly, just to make sure we're all on the same page.  A screen capture showing the failure would be best.

     

    At this point I'm starting to think you have either badly corrupted preferences or a corrupted installation. 

     

    Have you tried clearing Photoshop's preferences to defaults?  To do that press and hold Control - Shift - Alt immediately upon cold-starting Photoshop.  If you get the keys down quickly enough it will prompt you to confirm deletion of your current preferences.  Keep in mind you'll need to re-make any changes to Photoshop's defaults that you've made up to now.

     

    -Noel

     
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  • iamzrad
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    7. iamzrad,
    Aug 16, 2012 9:38 AM   in reply to Noel Carboni
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    Noel, it's a simple crash dialog that comes up. Photoshop quits immediately after.

     

    crashpscs5.jpg

     
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  • iamzrad
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    8. iamzrad,
    Aug 16, 2012 9:40 AM   in reply to Curt Y
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    Curt,


    This is what I am seeing errors for PS:

     

    Fault bucket , type 0

    Event Name: APPCRASH

    Response: Not available

    Cab Id: 0

     

     

    Problem signature:

    P1: Photoshop.exe

    P2: 12.0.0.0

    P3: 4bbc56b6

    P4: StackHash_0a9e

    P5: 0.0.0.0

    P6: 00000000

    P7: c0000005

    P8: 00000000

    P9:

    P10:

     

     

    Attached files:

    ....\AppData\Local\Temp\WERBD96.tmp.WERInternalMetadata.xml

    ....\AppData\Local\Temp\WERBDC6.tmp.appcompat.txt

    ....\AppData\Local\Temp\WERC546.tmp.hdmp

    ....\AppData\Local\Temp\WERCCC6.tmp.mdmp

     
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  • Noel Carboni
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    9. Noel Carboni,
    Aug 16, 2012 9:54 AM   in reply to iamzrad
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    Were you able to find a red Error entry corresponding to the time of the crash in the Windows Application event log?  There's an indicator in there (specifically:  "Faulting module") that often helps pinpoint problems.

     

    -Noel

     
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  • iamzrad
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    10. iamzrad,
    Aug 16, 2012 10:53 AM   in reply to Noel Carboni
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    Oh yeah a bunch of Red errors:

     

    Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4bbc5b10

    Faulting module name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4bbc5b10

    Exception code: 0xc0000005

    Fault offset: 0x0000000000c29392

    Faulting process id: 0x1d20

    Faulting application start time: 0x01cd7bce1af24240

    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe

    Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe

     

    Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4bbc5b10

    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Exception code: 0xc0000005

    Fault offset: 0x0000000122920000

    Faulting process id: 0x101c

    Faulting application start time: 0x01cd7bcd3af30810

    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe

    Faulting module path: unknown

     

    Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4bbc5b10

    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Exception code: 0xc0000005

    Fault offset: 0x0000000122920000

    Faulting process id: 0x1d1c

    Faulting application start time: 0x01cd7bbce37caea3

    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe

    Faulting module path: unknown

     

    Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4bbc56b6

    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Exception code: 0xc0000005

    Fault offset: 0x00000000

    Faulting process id: 0xb70

    Faulting application start time: 0x01cd7bbbad829dd2

    Faulting application path: C:\Program Files (x86)\Adobe\Adobe Photoshop CS5\Photoshop.exe

    Faulting module path: unknown

     

    Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4bbc5b10

    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Exception code: 0xc0000005

    Fault offset: 0x0000000122920000

    Faulting process id: 0x16b0

    Faulting application start time: 0x01cd7affa38ae096

    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe

    Faulting module path: unknown

     
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  • Chris Cox
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    11. Chris Cox,
    Aug 16, 2012 1:47 PM   in reply to iamzrad
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    OK, and none of those errors really matter -- because you have Photoshop 12.0.0, and failed to install any of the updates.

    You should be on 12.0.4.

    Go install the updates.

     
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  • iamzrad
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    12. iamzrad,
    Aug 21, 2012 6:05 AM   in reply to Chris Cox
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    Updated to 12.0.4, still crashing.

     

    Just noticied another error, when I go to Help> System Info, PS crashes as well.

     
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  • Noel Carboni
    20,985 posts
    Dec 23, 2006
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    13. Noel Carboni,
    Aug 21, 2012 9:09 AM   in reply to iamzrad
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    At this point you should try clearing Photoshop's preferences to default, iamzrad.  Control-Shift-Alt immediately upon a cold-start of Photoshop.  If you get the keys down quickly enough it will prompt you to confirm deletion of your current settings.

     

    If after a preferences reset you still see failures, you likely have other software, such as your display driver, causing Photoshop to crash.

     

    Please review post 9 again, given that you have updated the software, and post your findings about what's in the Error entries in the Application log that correspond with the crashes.  Specific information is needed to help you diagnose this further.

     

    -Noel

     
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  • iamzrad
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    14. iamzrad,
    Aug 22, 2012 4:46 AM   in reply to Noel Carboni
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    Cleared all settings, this error shows up:

     

    Faulting application name: Photoshop.exe, version: 12.0.4.0, time stamp: 0x4d9d8f8e

    Faulting module name: Photoshop.exe, version: 12.0.4.0, time stamp: 0x4d9d8f8e

    Exception code: 0xc0000005

    Fault offset: 0x0000000000c35752

    Faulting process id: 0x1b6c

    Faulting application start time: 0x01cd805ac34e3ec2

    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe

    Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe

     
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  • Noel Carboni
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    Dec 23, 2006
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    15. Noel Carboni,
    Aug 22, 2012 8:34 AM   in reply to iamzrad
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    I'm sorry, iamzrad, I'm running out of promising ideas...

     

    I've recently had a bad experience with the most recent ATI driver update, and I solved it by completely uninstalling my display drivers, cleaning out the remnants, THEN reinstalling the latest Catalyst 12.8 driver package, which seems to have cleared up some instability.  I know you have nVidia, not ATI, but I suppose the same kind fo thing could help.

     

    Only other thing might be that a full uninstall of the Adobe applications themselves and reinstall after might help...  Adobe makes a Creative Suite Cleaner Tool to help with that:

     

    http://www.adobe.com/support/contact/cscleanertool.html

     

    -Noel

     
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