I'm on a Mac running OS X 10.5.8 using Extension Manager 5.0.334. When Extension Manager launches, it only recognizes four of the installed Creative Suite applications: Fireworks, Dreamweaver, InCopy and Bridge. Installed CS5 apps also include InDesign, Photoshop, Illustrator, Flash, Flash Catalyst, etc. None of those show up in the Extension Manager.
When I attempt to install an extension for one of those apps (namely InDesign,) I either get an error message saying "Failed to install the Creative Suite Extension "Macintosh HD: Users: username:Desktop: Overlay Creator.zxp. Please make sure the manifest.xml of this extension is valid and the Extension Manager recognizes at least one product which the extension supports. The extension will not be installed" OR "This extension can not be installed, it requires InDesign version 7.0 or greater." (I have InDesign v7.03 installed)
I've reinstalled the Creative Suite, reinstalled the Extension Manager and reinstalled my operating system and none of those has had any effect on the programs that the Extension Manager recognizes.
Each CS5 app which Extension Manager supports has a file named XManConfig.xml, which generally located in configuration sub-directory. Please make sure Extension Manager has read privilege to this file. There is a key named "SupportedInSuite" in this xml file, its value should be CS5, please check this value is correct.
Thanks for the feedback. All my CS5 apps appear to have an XManConfig.xml file. The ones not appearing in the Extension Manager do have the "SupportedInSuite" value of CS5 in the XML file. And those XML files are also fully read/writable. Any other ideas?
Please check whether all your CS5 apps have been listed under "Targets" section, and they have correct path and exename. You can paste these output information here. Extension Manager retrieves information of supported apps through BridgeTalk.
I've pasted the result of the diagnostics from the ExtendToolkit below. I'm not sure if I understand it correctly, but some of the filepaths appear to be for unmounted backup volumes, not the internal hard drive. (For example, "Path = /Volumes/Firewire 111GB/Applications/Adobe InDesign CS5/Adobe InDesign CS5.app.")
I also have a number of versions of Adobe apps installed, so there's a lot to look at. Does this report make it possible for me to resolve the Extension Manager issue?
Result: BridgeTalk Diagnostics
Name = estoolkit-3.5
Status = PUMPING
Group = cs
Path = /Applications/Utilities/Adobe Utilities-CS5.localized/ExtendScript Toolkit CS5/ExtendScript Toolkit.app
Version = 2.0
Build = ES 4.1.25
Next serial number = 31
Logging: = OFF
Now = 09:29:40
Message Version = 2.05
Authentication = ON
Digest = ON
Avg. pump interval = 45ms
Last pump = 7ms ago
SETUPTIME: thread=0ms, left=278ms
Body: 107 bytes
SETUPTIME: thread=0ms, left=278ms
If Extension Manager can not find the executable file of CS5 app in path specified by BridgeTalk, it will not list that CS5 app in its UI. It seems that you have installed Contribute CS5, Flash CS5, Illustrator CS5 and Photoshop CS5 to /Volumes/laptop backup/, and installed InDesign CS5 to /Volumes/Firewire 111GB/. If you have unmounted these two volumes, Extension Manager will not list these CS5 apps. But Extension Manager CS5 is also installed to /Volumes/laptop backup/ according to the diagnostics information, so you should have mounted /Volumes/laptop backup/. Now I guess the cause is existence of space character in your volume name. Why do you use space in volume name? I have ever encountered problem result from space character in volumn name. You can do a test to verify it.
The entire CS5 suite is installed on my local hard drive (Macintosh HD.) That drive has also been cloned in its entirety to two backup drives (laptop backup and Firewire 111.) Since I started having problems with Extension Manager, I have reinstalled the CS5 suite to my local hard drive, to make sure Extension Manager can see the correct path. No backup drives are currently mounted. And Extension Manager still can't see all the CS5 the apps on my local drive.
Other than attempting to reinstall the CS5 suite to my local drive yet again, is there anything I can do to make Extension Manager recognize the correct path to that volume?
I am receiving the same error, except on a machine running Windows 7. I have installed InDesign separately (not as part of the CS5 suite), and only Adobe Bridge CS5 shows up in Extension Manager. Is there a config file of some sort that Extension Manager uses to list all the apps?
Extension Manager retrieves information of supported apps through BridgeTalk. If executable file of app does exist in the path specified by that information, Extension Manager will search for XManConfig.xml and parse this file to judge whether this app is supported, if yes this app will be listed in Extension Manager.
I guess I will reply to this old topic, since this helped me a lot with discovering out a fix for my problem where my InDesign CSS5 was not displayed in the Extension Manager.
Following the tips from this topic I found out that the path was pointing to a non-existing folder. Next to reinstalling InDesign (which I also did) I found an easier way to repair the path (which also answers jennpade's question): When starting InDesign it will not that the application is moved and if you wish to update the Product Configuration. Choosing Update will correct the path that is the Extension Manager is looking at.
I hope this helps other people in the same way as it helped my 1 and a half years after to last post
Hello. Thanks for your fix, it saved my day! I had the same problem with Photoshop CS6 and Extension Manager. Now it is solved but I tried to see what file had been modified when Photoshop asked me to update his position. Well, in my case the Finder said that the last modified file was: "Adobe Photoshop.app/Contents/Resources/AMT/application.xml. Once opened with Text Edit I easily found the strings with the application's path. Hope this may help someone. Bye
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