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peterinseattle
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Why do I keep getting trial/activation query when launch

Aug 10, 2012 2:25 PM

Tags: #cs #creative #6 #activation #cloud

Why do I keep getting trial/activation query when I launch Premier or After Effects?  I joined the Creative Cloud and although I received an email with an order number, I did not receive an activation code. 

1444 Views   14 Replies   Latest reply: loloptah, Jan 4, 2013 10:56 AM
 
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  • Manish-Sharma
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    1. Manish-Sharma,
    Aug 10, 2012 5:17 PM   in reply to peterinseattle
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    Please provide the screen shot .

     
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  • binnen_72
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    2. binnen_72,
    Aug 12, 2012 4:36 AM   in reply to Manish-Sharma
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    this is not my thread, but why are you asking for a screenshot? the issue is pretty obvious, isn´t it – I´m just dealing with the same problem ...

     

    @peterinseattle: did you solve it?

     
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  • binnen_72
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    3. binnen_72,
    Aug 12, 2012 4:51 AM   in reply to binnen_72
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    here´s a screenshot: http://forums.adobe.com/thread/1048290?tstart=0

     
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  • dockkd
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    4. dockkd,
    Aug 12, 2012 7:04 AM   in reply to peterinseattle
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    It's driving me crazy!!  Fix it Adobe!

     
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  • Laura317
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    5. Laura317,
    Aug 14, 2012 8:57 AM   in reply to peterinseattle
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    I have the same issue when I try to use Acrobat. It says there's "a problem with the licensing for this product", then the only way I can get in is to open InDesign CS6 which then prompts me to either continue my trial (I don't have a trial) or complete activation. I've completed the activation at least a dozen times on a dozen different days. Extremely frustrating.

     
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  • David__B
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    6. David__B,
    Aug 14, 2012 2:53 PM   in reply to Laura317
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    We have this solution to the products reverting to trials issue.

     

    http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

     

    -Dave

     
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  • dockkd
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    7. dockkd,
    Aug 15, 2012 8:07 AM   in reply to David__B
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    Thank you

     
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  • Laura317
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    8. Laura317,
    Aug 15, 2012 8:21 AM   in reply to David__B
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    Thank you!

     
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  • David__B
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    9. David__B,
    Aug 15, 2012 8:22 AM   in reply to Laura317
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    Welcome

     
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  • Bjorncumps
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    10. Bjorncumps,
    Aug 22, 2012 1:36 PM   in reply to David__B
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    I cannot deactivate the software to perform this fix.

     

    I have a creative cloud teacher's edition membership. I provided proof I am a teacher and received a mail from adobe that my file was approved, the software released and that I can download and install.

    The software works but I keep getting the "You are using a trial version" scree.

    Cannot "deactivate" the software "greyed out"

     
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  • David__B
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    11. David__B,
    Aug 22, 2012 2:45 PM   in reply to Bjorncumps
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    Hi Bjorncumps,

     

    I have a bunch of questions:

    Is the trial behavior happening with all products or just one? What product are you seeing this in? Did you install the product through the Adobe Application Manager? Does your membership show as active when you sign into https://creative.adobe.com?

     

    -Dave

     
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  • loloptah
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    12. loloptah,
    Jan 4, 2013 10:03 AM   in reply to David__B
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    Hi

    I've got the same pb as Bjorncumps.

    i've got 2 Creativecloud subscription, OK in my membership listing.

    All my CS6 products (well installed with download manager) are now on evaluation mode.

    impossible to deactivate coz the Help/Deactivate is greyed out.

    How can i do, coz some soft are now with a 0 days of evaluating

    thanxs

     
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  • David__B
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    13. David__B,
    Jan 4, 2013 10:46 AM   in reply to loloptah
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    Hi Loloptah,

     

    I think the issues is because you have two different individual Creative Cloud memberships both on the same Adobe ID (normally this is not allowed). I think the solution will be to cancel one of them and set it up under a different Adobe ID. Some email providers allow you to append something to the name and still recieve messages, like laurent+adobe@*****.com. You could test sending yourself an email to see if your provideer supports it.

     

    I would recommend contacting our customer service to assist with the process whenver you have time.

     

    -Dave

     
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  • loloptah
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    14. loloptah,
    Jan 4, 2013 10:56 AM   in reply to David__B
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    Ok,

    Thanks

    I'll do it monday and let u know the result

     

    thanks

     
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