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Meer10
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Unable to reinstall PSE10

Aug 15, 2012 9:38 AM

I am legitimate owner/user of PSE10.

When trying to access/open PSE10 I receive error msg: "... missing files ... reinstall ..."

When I download PSE10 from the Adobe "My Order" site and try to install the Install Wizard only gives me the option to REMOVE

PSE10; nothing else. 

How can i reinstall this application ?

Thank yiou,

JJV

 

PSE10 Order AD005020418 of 16|Apr 2012

Win 7

385 Views   6 Replies   Latest reply: Meer10, Aug 19, 2012 5:06 AM
 
Replies
  • 99jon
    10,084 posts
    Jan 6, 2010
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    1. 99jon,
    Aug 15, 2012 9:51 AM   in reply to Meer10
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    You could try downloading from a different source but firstly, use the control panel/uninstaller to get rid of everything.

     

    Then go to the link below and download the free trial (it’s exactly the same as the full product) and if you get it installed, simply enter your product serial number to make it permanent.

     

    http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements &loc=en_us

     

     

     
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  • Meer10
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    2. Meer10,
    Aug 15, 2012 10:52 AM   in reply to 99jon
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    Thank you but result is same ... Setup wizard only gives me options to REMOVE & DEACTIVATE.

    PSE10 not listed in control panel but still present in C:\Program x86 but Organizer missing,

    JJV

     
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  • 99jon
    10,084 posts
    Jan 6, 2010
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    3. 99jon,
    Mar 7, 2013 5:11 PM   in reply to Meer10
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    You need to contact support directly for activation/deactivation and other installation issues. It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. You will need your serial number.

     

    To get help now click here for product support

     
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  • photodrawken
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    4. photodrawken,
    Aug 15, 2012 10:55 AM   in reply to Meer10
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    Run the Microsoft Fixit utility to correct the previous installation issues:

    http://support.microsoft.com/fixit/

    then restart your computer and re-install PSE.

     

    K#en

     
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  • Meer10
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    5. Meer10,
    Aug 17, 2012 12:22 AM   in reply to photodrawken
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    System:

     

    Win 7, lots of RAM, lots of disk (internal/external) space.

     

     

     

    Problem:

     

    (1) When launching PSE10 I received error message stating that files were

    missing and I needed to reinstall PSE10.

     

    (2) I downloaded PSE10 from (my last order) Adobe but the set up wizard only

    gave option to remove.

     

    (3) I downloaded the PSE10 trial version and the result was the same.

     

    (4) I deleted (also manually) all traces I could find of PSE10

     

    (5) And repeated steps 2 and 3 with same results.

     

     

     

    Is there a solution to this besides reinstalling Win 7 ?

     

     

     

    Many thanks to all for your kind assistance !

     

     

     

    JJV

     
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  • Meer10
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    6. Meer10,
    Aug 19, 2012 5:06 AM   in reply to 99jon
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    Thanks to everybody ...

     

    I "solved" the problem ... I reinstalled Win7 ...

     

    JJV

     
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