Skip navigation
NCOZH2012
NCOZH2012
Currently Being Moderated

Photoshop Elements 10 hangs after install

Aug 14, 2012 7:33 AM

After installing Photoshop Elements 10, the application hangs everytime I start the Editor.

I have tried rebuilding the preferences file by holding down Shift+Ctl+Alt when clicking Edit from the Welcome screen.  But this did not help.  I have reinstalled the app and restart the PC multiple time but the result is the same.  Once I click an item in the Edit sidebar the waiting sign appears and Not responding can be seen at the top of the window.

 

Any ideas  as to what the trouble is ?

720 Views   10 Replies   Latest reply: photodrawken, Aug 15, 2012 10:51 AM
 
Replies
  • Mylenium
    Currently Being Moderated
    1. Mylenium,
    Aug 14, 2012 8:17 AM   in reply to NCOZH2012
    Report

    Nobody can help you if you're not offering proper info. For al lwe know, you are trying to run this on a toaster and then naturally there may be issues. Without some system info this is not going anywhere - not here, not on any otehr forum.

     

    Mylenium

     
    |
    Mark as:
  • NCOZH2012
    Currently Being Moderated
    2. NCOZH2012,
    Aug 14, 2012 9:23 AM   in reply to Mylenium
    Report

    The toaster in question is an HP Elitebook 2560p, with Windows 7 Enterprise SP1, i7 processor, 4GB RAM.   The event viewer shows this error:

    Log Name:      Application
    Source:        Application Hang
    Date:          14.08.2012 16:50:18
    Event ID:      1002
    Task Category: (101)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      ...

    Description:
    The program PhotoshopElementsEditor.exe version 10.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: 1448
    Start Time: 01cd7a2bf43bbaf9
    Termination Time: 16
    Application Path: C:\Program Files\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe
    Report Id: 5b8ea78b-e61f-11e1-acc9-2c41380c2d88

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Hang" />
        <EventID Qualifiers="0">1002</EventID>
        <Level>2</Level>
        <Task>101</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-08-14T14:50:18.000000000Z" />
        <EventRecordID>8638</EventRecordID>
        <Channel>Application</Channel>
        <Computer>CHZHPN319.cementia.lafarge.net</Computer>
        <Security />
      </System>
      <EventData>
        <Data>PhotoshopElementsEditor.exe</Data>
        <Data>10.0.0.0</Data>
        <Data>1448</Data>
        <Data>01cd7a2bf43bbaf9</Data>
        <Data>16</Data>
        <Data>C:\Program Files\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe</Data>
        <Data>5b8ea78b-e61f-11e1-acc9-2c41380c2d88</Data>
        <Binary>55006E006B006E006F0077006E0000000000</Binary>
      </EventData>
    </Event>

     
    |
    Mark as:
  • Jeff A Wright
    Currently Being Moderated
    3. Jeff A Wright,
    Aug 15, 2012 9:54 AM   in reply to NCOZH2012
    Report

    Moving this discussion to the Photoshop Elements forum.

     
    |
    Mark as:
  • 99jon
    10,084 posts
    Jan 6, 2010
    Currently Being Moderated
    4. 99jon,
    Aug 15, 2012 10:01 AM   in reply to NCOZH2012
    Report

     

    Try making a direct shortcut for the Editor. Make sure you have the correct file path as there is more than one exe file. You can then launch the programs directly from the desktop bypassing the welcome screen. This is generally better as the welcome screen leaves background processes running.

    

     

    On Windows, Right click anywhere on the desktop and select New >> Shortcut

     

    Then click the browse button and navigate to:

     

     

    "C:\Program Files\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe"

     

     

    Then click Next; then click Finish

     

     

    Use the new desktop icon to launch the application by right-clicking and choosing “Run As Administrator”

     

     

     

     

     
    |
    Mark as:
  • photodrawken
    Currently Being Moderated
    5. photodrawken,
    Aug 15, 2012 10:01 AM   in reply to NCOZH2012
    Report

    Contact Adobe tech support:

    http://helpx.adobe.com/contact/index.html

     

    Since this is a new installation, it should qualify for free initial support.

     

    Ken

     
    |
    Mark as:
  • MichelBParis
    Currently Being Moderated
    6. MichelBParis,
    Aug 15, 2012 10:02 AM   in reply to NCOZH2012
    Report

    I may be wrong, but it seems your PSE10 version, which is a 32bits application, has been installed in the wrong folder.

    It should be:

    C:\program files (x86)\Adobe...

     

    I'll leave competent Windows users to check that supposition.

     
    |
    Mark as:
  • 99jon
    10,084 posts
    Jan 6, 2010
    Currently Being Moderated
    7. 99jon,
    Aug 15, 2012 10:03 AM   in reply to MichelBParis
    Report

    No he dosent have 64 bit.

     
    |
    Mark as:
  • MichelBParis
    Currently Being Moderated
    8. MichelBParis,
    Aug 15, 2012 10:10 AM   in reply to 99jon
    Report

    Sorry,  thought it was...

    http://h20386.www2.hp.com/FranceStore/Merch/Product.aspx?id=LW883ET&op t=ABF&sel=PBNB#

     
    |
    Mark as:
  • 99jon
    10,084 posts
    Jan 6, 2010
    Currently Being Moderated
    9. 99jon,
    Aug 15, 2012 10:25 AM   in reply to MichelBParis
    Report

     

    Unusual to see 64 bit system with only 4gb of RAM. I think it needs confirming Program Files (x86) if it exists.

     
    |
    Mark as:
  • photodrawken
    Currently Being Moderated
    10. photodrawken,
    Aug 15, 2012 10:51 AM   in reply to MichelBParis
    Report

    Michel,

     

    It doesn't make any difference insofar as running the program:

    http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/73 73ff3e-0207-4774-b042-c1324e70f1e5

     

    but that was a good catch on your part -- if the program wound up in the wrong installation directory, that might point to other, more severe installation issues.

     

    Ken

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points