After installing Photoshop Elements 10, the application hangs everytime I start the Editor.
I have tried rebuilding the preferences file by holding down Shift+Ctl+Alt when clicking Edit from the Welcome screen. But this did not help. I have reinstalled the app and restart the PC multiple time but the result is the same. Once I click an item in the Edit sidebar the waiting sign appears and Not responding can be seen at the top of the window.
Any ideas as to what the trouble is ?
Nobody can help you if you're not offering proper info. For al lwe know, you are trying to run this on a toaster and then naturally there may be issues. Without some system info this is not going anywhere - not here, not on any otehr forum.
The toaster in question is an HP Elitebook 2560p, with Windows 7 Enterprise SP1, i7 processor, 4GB RAM. The event viewer shows this error:
Log Name: Application
Source: Application Hang
Date: 14.08.2012 16:50:18
Event ID: 1002
Task Category: (101)
The program PhotoshopElementsEditor.exe version 10.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1448
Start Time: 01cd7a2bf43bbaf9
Termination Time: 16
Application Path: C:\Program Files\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe
Report Id: 5b8ea78b-e61f-11e1-acc9-2c41380c2d88
<Provider Name="Application Hang" />
<TimeCreated SystemTime="2012-08-14T14:50:18.000000000Z" />
<Data>C:\Program Files\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe</Data>
Try making a direct shortcut for the Editor. Make sure you have the correct file path as there is more than one exe file. You can then launch the programs directly from the desktop bypassing the welcome screen. This is generally better as the welcome screen leaves background processes running.
On Windows, Right click anywhere on the desktop and select New >> Shortcut
Then click the browse button and navigate to:
"C:\Program Files\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe"
Then click Next; then click Finish
Use the new desktop icon to launch the application by right-clicking and choosing “Run As Administrator”
I may be wrong, but it seems your PSE10 version, which is a 32bits application, has been installed in the wrong folder.
It should be:
C:\program files (x86)\Adobe...
I'll leave competent Windows users to check that supposition.
Sorry, thought it was...
It doesn't make any difference insofar as running the program:
but that was a good catch on your part -- if the program wound up in the wrong installation directory, that might point to other, more severe installation issues.