Can someone help before I go completely insane,
I had Adobe Creative Suite 4 Web Premium installed on my Asus laptop, when I would try to update I would get that there was a problem and the 11 updates could not be installed, after spending about 4 hours a day for days I decided a clean install might help, THAT'S WHERE THE REAL PROBLEMS STARTED, I have now spent another 4 half days firstly with color profile rollback and had to spend hours changing permissions to delete color profiles, running Adobe Support Advisor, Windows fix's, Adobe clean up tool,
I have managed to get the programs installed again with one problem Flash additional components, when I run the support advisor i keep getting this Error"1310:Error writing to file:C\Config.Msi..."(I have done searches and manually searched)
and kb408730r2 Error 1310 unable to write to a file-Creative Suit 4, I can't find this file I'm sure it does not exist so don't bother suggesting to change permissions or rename it,
I can't understand why a program worth thousands of dollars has so many problems, I am so disgusted.................................
at the moment I have most of the programs reinstalled, there updates available but I can't install them,
Anti-virus turned off, tried hard wire instead of wireless,
I have spent hours deleting Adobe files and folders, upgraded from CS2-noCS2 clean tool
contacted customer service, could not even understand my problem.............................................................. ......................
Well, and what operating system? Also, Flash components failing could simply mean that there is a newer version of Flash Player/ Adobe AIR already. Did you consider that? It might also help to see the install log...
The flash player works fine,
I have tried to install several times, then had to go through the uninstall and attempt to clean up so have several log files,
Before blaming my laptop the only problem I have is with this program,
I have it installed on another PC and everything works fine, a tower,
From what I understand I can have the program installed on a PC and a laptop as long as I only us it on one or the other at any one time,
Researching these problems it has been reported that it is common on laptops for whatever reason and could be a result of piracy fears,
My version is legitimate and the Asus laptop has no other problems what so ever……
I have the “highlight new programs checked” on this attempt at reinstalling after reboot the Adobe CS4 program folder is highlighted then when it’s open most of the programs are highlighted like they are new, and they should be, but extension manager, flash, illustrator, and sound booth are not, like they are not a new instillation, but they are,
I spent ages on the colour profiles roll back also, one of many problems
One thing it has not been doing and I know it should because I have upgraded lots of programs, it’s not asking for the product key for the CS2 version and I know it should be, the CS4 is an upgrade but as I said its working fine on my PC
I also know I should not be spending a million hours try to work this problem out, I paid a lot of money for this and it should not have been problem in the first place, I was about to upgrade to 5.5 but that is definitely on hold….
I keep sending error reports to Adobe, one of the report numbers is 00-74926-225331012012
The comments about the log files and print screen paint pictures are about attachments that were on that email but it was returned and I had to send it without any, I have several log files but can’t find one for today, there are folders with today’s date where the previous log files are but they have java script files in them
Just updated Adobe Lightroom 3.6 with no problems…..this is so anyone reading this understands there is no problem with my laptop or my internet connection or firewall or antivirus blocking anything (and i have had them all turned off to try updating)
The comment about "updating the Flash Player" is just insulting,
If you read the first post it was the CS4 suite so it's the Flash program I am talking about,
this confirms that no one from Adobe can even understand what I am talking about so there is absolutely no chance of any help,
NO CUSTOMER SERVICE AT ALL, I have rang several times, firstly there is no option for installing a suite (as in select option 1 for ?) so when I tried to pick one just to get to talk to someone I was continually told I was in the wrong area....
after many, many hours I have it re-installed but still can't get updates,
for the thousands of dollars spent I am disgusted with this....
I have heard rumours of CS6 but will be spending my money on other programs which may actually give some support,
I have real doubts that Myleniums picture is actually a real picture, I think it's fake just like the after sales service..................
I have many programs and everthing else updates perfectly
Just remember ONCE YOU SPEND YOUR MONEY YOUR ON YOUR OWN
DID NOT GET ONE SENSIBLE ANSWER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I was able to fix this issue. I went into the task manager and ended the msiexec.exe processes. There were a few of them already active when I looked in the task manager, so I just ended all of them. One of them will be tied to the installer you're trying to use, but that's okay, just try to install it again once you have ended all of the msiexec.exe processes, and it should work.
I guess Windows basically thinks another intaller is already trying to access that folder, so it won't let a second installer access the C:\Config.Msi folder at the same time. Hope this works for you.
I just encountered this 1310 error when trying to install Lightroom 3.6 onto a PC with CS5 installed. I ended the msiexec.exe process (there was only one) and tried it again. Seems to have worked the second time.
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