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PSRem
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Can no longer open CS3 on new PC

Aug 15, 2012 10:20 AM

Hi all

 

I have recently bought a new windows 7 computer, HP 1250ea it has a i7 processor and 6g memory.

 

I then loaded PS CS3 which I have been using on my old XP PC for years and it would no longer open raw files.

Both Bridge and PS give me the error message "Could not complete your request because it is not the right kind of document"

 

I have version 4 camera raw and I cant seem to update it either by using the Help > Updates in PS or downloading the latest version from the Adobe Website

 

I am using a Canon 40D

 

Hope that is enough information for someone to help.

 

Rem

446 Views   9 Replies   Latest reply: PSRem, Aug 16, 2012 11:05 AM
 
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  • Curt Y
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    1. Curt Y,
    Aug 15, 2012 10:27 AM   in reply to PSRem
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    You need at least 4.2, believe last version is 4.6.   When you try to update what error do you get?  Sometimes using a different browser to download files works.

     

    You can tell what version is installed in PS Help/about plugins/camera raw.

     
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  • PSRem
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    2. PSRem,
    Aug 15, 2012 10:35 AM   in reply to Curt Y
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    Thanks Curt.

     

    I have version 4. When I try and update it tells me that there are no updates available.

     

    I tried downloading an update from the wesite and followed the installation instructions but that didnt work either.

     

    I would imagine it must of updated on my old XP box

     
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  • Curt Y
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    3. Curt Y,
    Aug 15, 2012 10:54 AM   in reply to PSRem
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    Usually when you get "no updates available" it means it is up to date.  And no, you do not have to update on old computer.

     

    Did you deactivate copy on old machine and then re-activate on new?

     

    Go here  -   Program Files/COMMON Files/Adobe/Plug-ins/CS3/File Formats.  Should be one file there, which is Camera Raw.8bi

     
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  • Noel Carboni
    21,024 posts
    Dec 23, 2006
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    4. Noel Carboni,
    Aug 15, 2012 10:53 AM   in reply to PSRem
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    PSRem wrote:

     


    I tried downloading an update from the wesite and followed the installation instructions but that didnt work either.

     

    Please don't make people beg you for specific information when they're trying to help you.

     

    You're lucky someone here is willing to give you their time to try to help you debug your problems.  Make it easy for them.

     

    -Noel

     
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  • PSRem
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    5. PSRem,
    Aug 15, 2012 11:28 AM   in reply to Noel Carboni
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    Sorry didnt get the question

     

    When I updated from the website and installed the download in to the folder you sugested with the Camera Raw.8bi there was no error message.

     

    it was only when I tried to open a CR2 file the original error message appeared.

     

    I didnt deactivate the copy on my old machine, I just loaded the disc on to my new one.

     

    Sorry Im not very techie

     
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  • Curt Y
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    6. Curt Y,
    Aug 15, 2012 11:41 AM   in reply to PSRem
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    I mentioned the deactivation as you can only have 2 copies activated at the same time.  If you have to deactive, as even if you junk your old computer, or your hard drive crashes, it is still considered an activated copy.

     

    Whether there is an error message or not is not telling.  If it installed more than one version in the file location ACR will not work.  So check the location and see if there is more than one fle there.  You could put a tilde (key usually under escape key) in front of it so computer does not see it.  Then download ACR again.  If this works delete the camera raw file with tilde.

     
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  • PSRem
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    7. PSRem,
    Aug 15, 2012 12:06 PM   in reply to Curt Y
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    Thanks again

     

    I dont know how to deactivate it, also if I have only loaded it twice would that be ok ?

     

    I checked to see if there is only one version of the 8bi file and there is only one.

     

    The pathway you suggested is the same as the Adobe site, except on my PC when you go through programme files it dosent take you there.

     

    I have to go to programme files (x86) Dont know if that makes any difference.

     
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  • Curt Y
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    8. Curt Y,
    Aug 15, 2012 5:51 PM   in reply to PSRem
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    To deactivate the old copy you have to open PS and click on Help.  Deactivate is about halfway down on the memu.  You can get by if you only loaded it twice.

     

    The ACR file (.8bi) MUST be in the location I specified.  That is where PS and Bridge will look for it.  It is is Program Files (x86)/COMMON FILES - - - - - as shown in post #3.

     
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  • PSRem
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    9. PSRem,
    Aug 16, 2012 11:05 AM   in reply to Curt Y
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    Thanks again Curt Y

     

    I found the 8bi file that would not update and moved it to my desktop as Adobe instructions.

     

    I then downloaded a new version from their site and installed in the folder you sugested. ( had to buy Winzip first ) It worked after that.

     

    I still dont now why it wouldnt update the original 8bi file though.

     

    Everything seems ok now

     

    Thanks for your time and help

     

    Rem

     
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