How soon after a purchase is a free upgrade to a new version available? About 3 months ago we purchased 4 copies of Captivate 5.5.
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When did you purchased 4 Copies of Adobe Captivate 5.5 (Exact Date and Order Number) ?
I will check and let you know, whether you are eligible for a free upgrade or not.
Timeframe differs from Product to Product, usually Timeframe for a free upgrade is couple of months from the day product launched.
Note : You should be eligible first for the free upgrade then we check the Timeframe.