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Mark Spray
Currently Being Moderated

Error 416 and im going insane

Aug 15, 2012 5:52 PM

Tags: #download #creative_cloud #application_manager #adobe_application_manager

I have tried numerous time to get any of my creative cloud programs to install and it downloads fine and then throws a 416 error check with support when trying to install.

 

On the support page it suggest i look through the log file to see what went wrong but there isnt one at all. I have scanned the whole pc for any *.log.gz files and can only see the ones from a year ago when i installed cs5.

 

I have tried running as administrator, changing the path in adobe download manager, redownloading adobe download manager.

 

PC is running windows 7 (64bit).

 

I am hoping someone can help as this is sending me around the bend

 
Replies
  • Currently Being Moderated
    Aug 16, 2012 4:33 PM   in reply to Mark Spray

    Error 416 may indicate that the Adobe Application Manager is having problems resolving the address of the server it is trying to download from.  Are you using OpenDNS or any type of software firewall or security software?

     

    I would also recommend that you continue with reviewing your installation logs.  You can find directions on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.

     
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