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Acrobat error 130:11

Jun 6, 2012 3:00 PM

Tags: #error_130:11 ##cc_aam_acorbatx
  Latest reply: roytalent, Sep 12, 2012 4:57 PM
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  • David__B
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    40. David__B,
    Jul 23, 2012 9:45 AM   in reply to AlanSimmonds
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    The Error 130:11 on launch for Acrobat X or Flash Builder can be resolved by installing the 6.2.77.0 update to the Adobe Application Manager available for download/installation here:


    Windows
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

    Mac OS
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

     

    -Dave

     
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  • BJN3
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    41. BJN3,
    Jul 31, 2012 9:04 AM   in reply to David__B
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    While installing the newer version Adobe Application Manager made the 130:11 errors go away, on my installation these errors were replaced by Acrobat X Pro crashing without any messages whatsoever. After subsequent uninstall and reinstalls, I then got Acrobat X Pro running, but only after clicking through several error message windows about unavailable plugins.

     

    I now have what I hope is a stable Acrobat X Pro installation. I found that in order to get a working install, I first had to uninstall my Wacom tablet driver (Intuos5, but the same driver is used for earlier models). I've posted a new thread detailing what finally worked for me under my Win7 x64 installation.

     

    http://forums.adobe.com/message/4589565#4589565

     
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  • letsdesign3737
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    42. letsdesign3737,
    Jul 31, 2012 8:10 PM   in reply to BJN3
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    I’m still having basically the same issues after installing the newer version of Adobe Application Manager.

     

     

     

    The software will just shut down with no message. And randomly I get the 130:11 error message.

     
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  • michaelhall1
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    43. michaelhall1,
    Aug 9, 2012 7:08 PM   in reply to letsdesign3737
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    I have the 130:11 issue. uninstalled, reinstalled, deactivated all other creative cloud products, reactivated, updated AAM...no luck.

     
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  • Jain, Priyank
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    44. Jain, Priyank,
    Oct 12, 2012 9:32 AM   in reply to michaelhall1
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    Hi,

     

    I apologise if you are still facing problems with Acrobat.

     

    With new Adobe Application Manager take the following steps:

    1. Download and install Adobe Application Manager.
    2. Launch Acrobat.
    3. If Acrobat gives 130:11 error again.
    4. Launch any other Creative Cloud product (i.e., Photoshop, Illustrator, InDesign, etc.)
    5. It will display a Trial screen.
    6. Click License this software and sign in with your Adobe ID.
    7. It should display a message that the subscription activated.
    8. Now launch Acrobat, it should launch successfully, and error 130:11 should not be displayed again.

     

    If you still get the same problem again, then we can have a session to resolve the issue.

     

    -Priyank

     
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  • michaelhall1
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    45. michaelhall1,
    Aug 15, 2012 6:26 PM   in reply to michaelhall1
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    I have tried both solutions and uninstalling acrobat/re-installing..yes, have the newest AAM, do not get a screen asking me to sign-in when I start any other Adobe program. I uninstalled Acrobat and reinstalled it.  I de-activated other adobe products and re-activated them too. still the same error. I have been using Acrobat fine up until a couple of weeks ago. At this very moment I am still on hold with Adobe Tech support,...going on 2 hrs. I was told it would be an 8-10 min wait but still haven't talked to anyone. After going over this situation with 3 levels of support in live-chat, they recommended I call tech-support after I told them I was still on hold with them then for an hour and 45 mins at the time... Can someone help?

     
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  • michaelhall1
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    46. michaelhall1,
    Aug 15, 2012 7:05 PM   in reply to michaelhall1
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    after 2:10 mins I figured it was hopless. I called back and punched the no. for sales, a person picked right up and I  spoke to a nice woman who, after I told the stuation put me on hold. I called back to sales, again someone picked right up, and the nice man said that because I got him he could put me to the head of the tech support line and put me on hold. I after a while I talked to someone that asked me what my issue was, put me on hold, asked a few other questions about the problem said she would have to transfer me..I said ok (ugh) and was met with a recording that told me the business hours and said to call back. ....over 2.5 hrs.

     
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  • michaelhall1
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    47. michaelhall1,
    Aug 15, 2012 8:10 PM   in reply to michaelhall1
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    After uninstalling Acrobat once again and hunting down any traces left behind, reinstalling, I am back in and working. Hopeful and relieved.

     
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  • roytalent
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    48. roytalent,
    Sep 12, 2012 4:57 PM   in reply to michaelhall1
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      Issue   

     

         #

    When you open a Creative Suite 6 (CS6) application that is part your Creative Cloud membership, you see a message stating you are running a trial.

    • You have previously subscribed to Creative Cloud and signed in with your Adobe ID to license the software.
    • You also have Creative Suite 5 (CS5) products installed on the same computer.
    • Acrobat displays the error, "Configuration Error 130:10."

     

                                #              

     

      Solution   

     

         # Important:  You must be connected to the internet to perform the steps below. Please select a following product when requested to launch a CS6 Suite product: Photoshop, After Effects, Premier Pro, InDesign, Flash Professional, Illustrator, and Dreamweaver. 

    1. Download the Adobe Application Manager patch.
    2. Run the executable or DMG file and install Adobe Application Manager 6.2.
    3. Launch a CS6 Suite product.
    4. Choose Help > Deactivate.
    5. Follow the onscreen instructions to Deactivate the product.
    6. Close the product.
    7. Launch a CS6 Suite product.
    8. Click Accept in the EULA dialog to continue.
    9. Sign in with your Adobe ID.
    10. Once the product finishes launching, close the product.
    11. Relaunch the product.
    12. Click License This Software.
    13. Sign in with your Creative Cloud Adobe ID.
    14. Launch the desired product.

     

                                                
     
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