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AcuDocKenyon
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Problems with CS6 after cloud Download

Aug 15, 2012 1:54 AM

Tags: #cs6_crash #cs6_error_messages #cs6-download #cs6_extended

Just joined the Adobe Cloud and downloaded CS6. I am using a MacBook Pro, new 15" retina display, 16 GB Ram, 2.6 Ghz processor.

Download and install seemed to work fine but when I start the program I get the following alerts:Screen Shot 2012-08-15 at 1.22.36 AM.pngScreen Shot 2012-08-15 at 1.22.45 AM.pngScreen Shot 2012-08-15 at 1.22.52 AM.png

 

Afterwards CS6 seems to load normally but I cannot open any image files. I have no idea what the 3 error messages mean and I bought the new MacBook Pro specifically to add more space and speed to my workflow using Photoshop and Lightroom. Any thoughts on a fix or workaroud would be appreciated.

Thanks,

kenyon

 
Replies
  • Currently Being Moderated
    Aug 15, 2012 1:33 PM   in reply to AcuDocKenyon

    Moving this discussion to the Adobe Photoshop General Discussion forum.

     
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  • Currently Being Moderated
    Aug 15, 2012 2:53 PM   in reply to AcuDocKenyon

    You copied plugins from a previous version of Photoshop - which you should never do.

    Go delete the plugins that you copied, or turn off the additional plugins folder preference that you mistakenly pointed to another version of Photoshop.

     
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  • Noel Carboni
    21,021 posts
    Dec 23, 2006
    Currently Being Moderated
    Aug 15, 2012 4:55 PM   in reply to Chris Cox

    Chris, why do so many people try this?  Was there an article published somewhere that advised them it was okay to do so?  I would never think to mix up different versions of software like that.  But then I suppose I'm a computer geek.  As I recall there was even one person not too long ago who was adamant that they'd always been able to mix up the plug-ins in the past, and was miffed that they couldn't do so now.

     

    AcuDoc, you're going to need to install each and every one of the plug-ins you have afresh.  Look for updated versions from their makers, advertised to be Photoshop CS6 compatible.  Keep in mind that since you're using a Mac you may not be able to make all the older ones work, since you only have 64 bit Photoshop now.

     

    -Noel

     
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  • Currently Being Moderated
    Aug 15, 2012 6:34 PM   in reply to Noel Carboni

    We've had people copy old plugins by mistake for a long time.

    But when we moved the Adobe plugins to the required folder, they're left with an empty plugins folder and just copy everything from an older version, or point the additional plugins folder to the whole plugins folder of an older version.

     

    I really don't know why they make these mistakes.

    I haven't seen any tutorials that advise such actions.

    (and no, mixing plugins has always caused error messages and problems)

     

    But we hope that separating the Adobe plugins from the third party plugins will eventually lead to fewer mistakes and complications.

     
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  • Currently Being Moderated
    Aug 15, 2012 8:43 PM   in reply to AcuDocKenyon

    AcuDocKenyon wrote:

     

    Photoshop has always copied (CS3-5 that is) older plug-ins from the last version of Photoshop when upgraded.

    This is not true.  Photoshop NEVER copies anything from a previous version.  They are stand alone products even if labeled "upgrades".  That is why they co-exist.

     

    It is my understanding that if you import plugins (we are talking about Adobe, not 3rd party plugins) from a previous version they may work, but the new version my in fact be using the old plugin so you loose the benefit of the upgrade.

     

    Chris is an Adobe engineer that writes much of the code so he knows what he is talking about.  Noel is also very knowledgeable, so if they talk you should listen.

     
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  • Currently Being Moderated
    Aug 15, 2012 9:54 PM   in reply to AcuDocKenyon

    Photoshop does not now, nor has it ever copied plugins from a previous version of Photoshop - third party or otherwise.  Yes, the uninstaller does not remove third party addons (plugins or presets).

     
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  • Currently Being Moderated
    Aug 15, 2012 10:28 PM   in reply to AcuDocKenyon

    Yes, the beta and final install in the same place.

     

    Photoshop has "initializing plugins" and "scanning for plugins" but no "installing".

     

    At some time or another, you copied plugins from a previous version of Photoshop or used the additional plugins folder preference to point to a previous version of Photoshop.

     

    And this error would not be caused by the beta version - only plugins from a previous version of Photoshop.

    And not uninstalling an older version would have no impact - the plugins would never get copied to the new version's plugin folder.

     
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  • Noel Carboni
    21,021 posts
    Dec 23, 2006
    Currently Being Moderated
    Aug 16, 2012 3:14 AM   in reply to AcuDocKenyon

    Since plug-ins represent software you have added, the uninstaller simply does not delete them.  That's pretty standard practice - installers in general only remove what they themselves have installed.

     

    Imagine the outcry if the Photoshop removal process deleted the one and only copy of some plug-in a user bought for a significant cost.

     

    -Noel

     
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  • Noel Carboni
    21,021 posts
    Dec 23, 2006
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    Aug 16, 2012 9:51 AM   in reply to AcuDocKenyon

    No worries, and I apologize if my note seemed accusatory.  Please understand I've been active here on these forums for a while, and upon the release of Photoshop CS6 we've seen a lot of reports from people who have copied or otherwise mixed-up plug-ins from multiple versions of Photoshop.  I can fully understand someone wanting to take the easiest route to keeping their existing plug-ins from Photoshop version to Photoshop version.  I was just wondering aloud whether maybe someone published something somewhere that actually guided people to do it in a way that also brought Adobe-supplied plug-ins along for the ride - which is what causes all the problems.

     

    Yes, Photoshop CS6 is very cool.  Do you have the Extended edition?  I've been having a lot of fun discovering the 3D features as I only had Standard before this version.

     

    -Noel

     
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