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rhxpt
rhxpt
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Distorted Images in Word Output

Aug 15, 2012 6:25 AM

Hi,

 

I am trying to generate a Word 2010 document from my RH9 project, and everything works smoothly except for the screen captures, where most are very distorted (they are the correct width, but much longer than they should be).

 

In order to avoid numbering issues with conditional text, images are always inserted after a Shift+Enter in procedures, so they have the same formatting as the step/bullet.

 

I cannot see any pattern in the distortion. Similar size dialog boxes may be okay after one step, but then distorted after the next step.

 

Any ideas?

 

Thanks,

Jackie

871 Views   14 Replies   Latest reply: rhxpt, Feb 20, 2013 8:04 AM
 
Replies
  • Peter Grainge
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    1. Peter Grainge,
    Aug 15, 2012 6:32 AM   in reply to rhxpt
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    Adding the images that way will not cause them to be distorted. Have you tried right clicking and selecting Reset Size.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • rhxpt
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    2. rhxpt,
    Aug 15, 2012 7:05 AM   in reply to Peter Grainge
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    Hi Peter,

    I tried that before, but it doesn't fix it.

     
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  • Peter Grainge
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    3. Peter Grainge,
    Aug 15, 2012 7:11 AM   in reply to rhxpt
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    The images are good in the OLH and just squashed in the Word document, correct?

     

    Are you mapping to a Word document in the last page of the printed documentation settings?

     

    Can you recreate this in a new project?

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • rhxpt
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    4. rhxpt,
    Aug 15, 2012 8:22 AM   in reply to Peter Grainge
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    Correct, images are fine in the OLH and stretched in Word.

    There was a problem styles from both the template and the css.

     

    I tried importing one topic into a new project, and it worked wonderfully - Thanks!

    I assume that I should import the whole project into a new project. Is there anything special I should do?

     
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  • Peter Grainge
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    5. Peter Grainge,
    Aug 15, 2012 8:32 AM   in reply to rhxpt
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    Not necessarily. Will advise later.

     
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  • rhxpt
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    6. rhxpt,
    Aug 15, 2012 8:34 AM   in reply to Peter Grainge
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    Thank you

     
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  • Peter Grainge
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    7. Peter Grainge,
    Aug 15, 2012 11:51 PM   in reply to rhxpt
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    When you generate the printed document, are you linking to a Word template or using a CSS file?

     

    Try linking to different options. That should tell you where the problem is. Once we know that, it may be that it is not necessary to create a new project.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • rhxpt
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    8. rhxpt,
    Aug 15, 2012 11:56 PM   in reply to Peter Grainge
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    There is a problem linking to Word template and using a CSS file.

     
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  • Peter Grainge
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    9. Peter Grainge,
    Aug 16, 2012 12:24 AM   in reply to rhxpt
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    Then you will need to tell us what the problem is!

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • rhxpt
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    10. rhxpt,
    Aug 16, 2012 12:28 AM   in reply to Peter Grainge
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    I am sorry, I don't understand.

    I have the same problem with distorted images using both options - linking to a template and using the CSS.

     
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  • Peter Grainge
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    11. Peter Grainge,
    Aug 16, 2012 12:43 AM   in reply to rhxpt
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    The problem was that you said you had "a problem" which could have been anything, rather than no matter what you link to you have the same problem, that is the images are still distorted.

     

    Can you share the project with me? If you can, zip it up and post back the size of the zip file. I will then advise how to get the file to me.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • rhxpt
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    12. rhxpt,
    Aug 16, 2012 1:47 AM   in reply to Peter Grainge
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    I apologize, you are correct, I was not very clear - comes from doing too many things at the same time.

    Unfortunately I am not at liberty to send the file to you. Thanks for the offer.

     

    If I rebuild the whole project, besides having to recreate the TOC and redo the variables, is anything else involved?

     
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  • Peter Grainge
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    13. Peter Grainge,
    Aug 16, 2012 2:43 AM   in reply to rhxpt
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    Before you go down that route, try creating a new SSL for the printed documenation, not a duplicate. Maybe the SSL is corrupt.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • rhxpt
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    14. rhxpt,
    Feb 20, 2013 8:04 AM   in reply to rhxpt
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    Thank you all for your help.

    I forgot to mention that I finally managed to sort out the problem: Generating the Word document as .doc and not as .docx worked perfectly .

    Once the .doc was generated, I could save it as .docx without any problems.

     
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