I bought CS6 as a complete standalone product, my first time investing in the software (Master Collection CS6). Love the software but not happy at all with Acrobat keep stopping to work . Come on, Adobe, release a patch, get it sorted!!
Windows XP, enough memory, good video card.
Adobe CS6, upgrade
I have kept a list of errors lately, they started occuring after installing the new suite.
The first thing I noticed was that shutting down Photoshop would sometimes result in the following error:
The instruction at "0x5ad71531" referenced memory at "0x00000014". The memory could not be "read".
Click on OK to terminate the program
Shortly after, SearchFilterHost started having problems. I kept a list of the error messages but they all had this in common:
The instruction at "0x04b8622a" referenced memory at "0x00000014". The memory could not be "read".
Click on OK to terminate the program
The values would change such as '0x04c1622a/0x0314622a' and the errors could be frequent. I wonder if there is a codec involved or something else that has been installed with the new suite. And I wonder if anyone else has this same thing going on.
Help I go through the deactivation and then the trial pop up menu says click on trial- after that nothing happens. I don't have an opportunity to reenter my serial number so now I have a trial that I paid for that will only last 30 days!! I am a grad student with reviews on Friday how am I supposed to work- all my files have to pdf files.
I recently discovered that Adobe Pro X simply would not open. Wouldn't open any PDFs and the program itself would not open from shortcut. Came here and tried the "deactivate Photoshop" trick. Now it opens! Lets hope it holds :: fingers crossed ::
I'm very disappointed that this bug has not yet been fixed by Adobe. I'm constanting finding Acrobat has stopped working and I have to copy my good backup file replace the non-functioning one over and over again. Seriously, Adobe, this needs to be fixed.
About a month ago, in post #37 in this thread, I reported a discussion with an excellent Adobe rep that resulted in eventually fixing this problem. However, it has returned. The fix involved uninstalling and reinstalling Acrobat, but I'm currently traveling on assignment and do not have access to the install DVD :-( Murphy probably would have predicted that. Since I deliver work product in PDF files, I'm now out of business. ADOBE, why are you not paying any attention to what has become a critical problem?
I also have the same problem. This is the 3rd time since I installed CS6 that it just stopped working. The first two times I had to uninstall, this last time I tried the suggestion of deleting the cache database file (located in C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\cache) and Acrobat fired right up afterwards. I still had to re-enter my serial number, which is a major pain, but at least I didn't have to re-install again which is more of a pain!
ADOBE - Fix this!!!
**UPDATE** Less than 30 minutes after posting this, Adobe Acrobat Prp stopped working again!
The irony is that someone has posted a reply dated June 15 as "Correct".
See the post immediately following the parent of this thread.
Don't know who decides on "Correct" or why they would think the "solution" posted would be considered correct.
I sure don't. "Correct" is for a CS6 bug to be corrected, that is, fixed.
Maybe if the post were titled "Ugly work-around that sometimes works"...
Anybody got pull with Adobe powers that be?
Posting pleas in this thread... looks futile...
That's what I'm doing, replacing the DB file with a good copy every day or two. It's a pain!! I'm stunned that there is no official word from Adobe on this issue and what they are doing to resolve it.
I am having exactly the same problem......................only noticed when I tried to open a PDF that someone sent me. Acrobat X is simply not responding. This is very irritating to quite a number of people by the sound of things...............I have not seen any comments from Adobe (have I missed something?)
Creative Suite Design & Web
Windows 7 64
I now have an answer that works for me for the Creative Suite Design & Web Premium - CS 6 (I cannot speak for other variuations).
It was thanks to a nice Man in India somewhere (Adobe Technical Support)
1 Open Photoshop (or other Application in the Suite)
2 De-activate Photoshop (or opened Suite Application)
3 Close Photoshop........you know the drill
4 Re-open Photoshop (or other Suite Applicatioin) ........You might be asked to Log On or enter the "Activation Key" for the Suite
5 Open Acrobat Pro X..............You will be asked to Log On or enter the "Activation Key" for the Suite
6 The problem has gone..................for now!!
7 It works, but I have no idea what comes next..................Good Luck to all who have encountered this problem.
Message was edited by: Robert A Wallace
Presumably the update that I got the other day has fixed this prob. I haven't had to accept a trial, enter my s/n, or download Reader X to open a pdf since, which brings me to suggest that Acrobat should possibly behave like Reader (but with 'Pro'fessional features greyed out? until it gets its full licence activated). It is/was immensely frustrating to have a product that costs 532GPB completely dead in the water and having other peeps using free products all day long laughing about it.
I'm having the same issue however my problem did not start until I updated CS6.
I rolled back my system image and it worked fine.
I tried to run the Adobe CS6 updates and Acrobat stopped working again.
Please Adobe, we've paid good money for this.
Window 7 Pro 64 bit.
CS6 Master Collection.
Okay I had several critical documents I needed to get to. Thank god I had my I PAD and I was able to access the documents in a timely fashion. I am reading these posts and am
A) Glad I am not alone
B) Really upset that this occurs (If it makes you feal better I have 550 seats)
C) Conerned that I may have to do this on all our computers. WHO WILL PAY FOR MY LOSS PRODUCTIVITY?
I think I will be calling Adone in short order. This is very upsetting. If Adobe monitors these posts it would be my suggestion they chime in here.... just another reason to go away from Adobe products....
I'm having the same issue. I've tried every workaround mentioned and nothing works. I can take the pdf in question and open it up on an older computer but not on this one. Master Collection CS5.5 worked great. I need my head examined for upgrading.
Adobe chat support people are more concerned with trying to be polite rather than solve issues.
This is the first time I've ever made a huge purchase from them and will probably be the last.
Note to Adobe executives: When you get back from vacation in the Bahamas, Hawaii, or wherever the hell you take your vacations, you need to get on this. This is NOT OK! Are you guys trying to become the next Netflix?!
I'm willing to bet that if we affected your productivity like you're affecting ours that it would NOT be OK to offer you a workaround. FIX IT!
~Very angry and frustrated.
I subscribed to Photoshop CS6 with a 1 year subscription.
I subscribed to Acrobat x with a 1 year subscription via separate transaction.
Acrobat X has stopped working, and when I try the "Deactivate" fix suggested by many, I find that the "Deactivate" command is greyed out in Photoshop. SO WHAT THE HECK DO YOU DO NOW?
This is getting rather tiresome. Apparently, this is either a low priority for Adobe or they don't know how to fix it.
Just deactivated the Master Suite for the second time, reactivated it with my serial number, and went through all the registration/activation confirmation hoop jumping that goes along with it. Works fine . . . for now.
I'm so lucky I'm only dealing with my single computer. Pity you guys responsible for multiple computers.
Where is Acrobat X Pro "Reader" located within Windows 7, 64 bit? Reason I ask is, though MSIE will load pdf files into the browser, clicking on Acrobat's desktop icon or menu selection launched nothing. Tried to print from the browser to Adobe's PDF printer with the option set to display result. Got an error messase that Acrobat X WAS NOT activated.
Is there a conflict between Adobe X Reader and Adobe X Pro? Is there a conflict between launching Acrobat X/reader within a web browser.
Is there a problem with Creative Suites authenticating Acrobat X Pro?
So common problems . . . no solutions from Adobe.
Come on, Adobe, is right!! This bug has been going on for months with no word back from Adobe on what, if anything, they are doing to resolve it!! It's just unacceptable, giving the price paid for CS6 Master Collection, to have one of it's programs contantly failing to respond! Adobe, you need to release a statement of some sort and let us know that at least you're working on this!
I just wrote my second personal letter to the President of Adobe. He ignored the first one, so I don't expect much, but maybe, just maybe, this will be the one that gets past all the people who are protecting him from actual contact with his customers. Unfortunately, this is one of the leading edge indicators that a company is focused more on pleasing Wall Street than delivering customer value.
I just got off chat with tech support. I've only wasted about 5 hours with them since I got their product. This reminds me of an old Mac problem from long ago. They put something out in order to please their investors before it was ready for the market.
Anyway, I had to share my desktop with them. You might want to try the deactivate - activate suggestion from a few posts ago. THEN, remove adobe reader. The tech said it might be causing the conflict...
Good luck to everyone on this. I hope you get your issues resolved.
For what it is worth Reader and Pro is a bad combination. However there are reasons you have to have both or maybe there is an installation order. However I do not have both on my computer.
My issue started after an update.
I have warned my team if there is an issue wha tthe steps are to take to fix it. However if we do I will be calling support.
This is like Adobe Flash issues from years prior they push things out the door before they are baked. No wonder Apple is gaining ground. We are dropping Adobe from our curriculm as much as we can. Too expensive and to many problems.
Sorry just the facts.
I spoke too soon. It's happening again. "NOT RESPONDING"
I really don't like Adobe right now. I cannot imagine how painful it is for you guys with multiple seats.
I'm posting on their fanpage right now.
For all the users who have faced a problem where Acrobat did not launch after 30 days of serializing with a suite serial number, please execute the following workaround:
After this if you launch Acrobat it will launch and run forever without trouble. In case you still face a problem , try relaunching the other CS6 app once more and then launch Acrobat.
This will fix the problem and if done correctly by following the steps, you will NOT need to repeat the steps after 30 days
1.Uninstall and reinstall will NOT fix the problem.
2.Deleting cache or renaming is NOT a solution as it will cause unintended side effects.
In case you face a problem like recurrence after 30 days, please send me a message so that I can help you get the steps corrected.
please mail your oobelib.log from temp folder after launching acrobat once. This is a verified workaround and there might be something going wrong from your end so maybe we can helo with that.
I kept silent for about two months and followed this thread.
Let's hope there is a solution but frankly, why does it take so long for Adobe to react to this? I know we're not the only ones having problems. After reinstalling my own problems with Acrobat were solved but I know of people who have to reinstal every day. So something is clearly wrong. Even if it is a machine setting: these users did not change that setting themselves or they would know about it. I suppose installing the suite has done something to the machine it was installed on and that this is causing the problems.
My personal extra problem with searchfilterhost was 'solved' after reinstalling Acrobat, by the way. I no longer have the error after shutting down Photoshop either. The error does sometimes appear while I am using one of the Adobe products from the suite. Something is going on here and I hope Adobe will fix it.
This is a joke, i see you can get paid support for what??? Acrobat is not working on 3 computers (proper legal versions on each) it just keeps shutting down. ??? Sorry but the better business bureau is next, i want refunds on all 3 copies!
Adobe Acrobat X (CS6 Design & Web Premium) stops working on my Windows 7 Premium 64 bit system too. I just ran my 5th or 6th re-install. This is ridiculous! I'll be viewing a pdf then suddenly it vanishes and Acrobat won't launch again. And what's with the nearly daily updates Adobe?! How annoying. If you're going to constantly get me to update then at least fix this issue too!
Another real problem is, that when cache.db is deleted ALL Adobe registrations are gone!
So even my old CS4 I keep for 32bit-compatibility reasons doesn't work anymore,
luckly I had the old, working cache.db in the trash can... but I really didn't expect that
kills the whole registration, not just the Acrobat problem.
Hope they find a solution, this is unbelievable!
No need to keep an old version just for 32 bit. Photoshop installs both 32 bit & 64 bit programs.
But, oh it gets worse. Got a notice about an update. Did an upgrade last nite. Wasn't one for photoshop, just a few programs I never use. Opened photoshop this morning... got an error. Something about some dll couldn't be found.
Neat. Click the second time and it, thankfully, does open. But it seems the update moves any 32 bit plugins to the 64 bit folder and PS 64 errors out.
Brilliant. I've been saying for years now. Adobe never could code.
It is not a permanent fix. I did it back on 8/28 after Acrobat first stopped responding. It's been working fine till today - 30 days later - now it is not responding again. Short of doing this whole cycle over again, is there a permanent solution being worked on? This is ridiculous.
Ah. Sorry, Robster. Don't use after effects. I know PS installs both versions but I really don't know about the rest of the suite. I use the web suite and "pretty much" only use PS, illustator and dreamweaver. It is a PITA to close the 64 bit version and open the 32 bit to use a plugin. But it's better than spending a few hundred dollars more to update the plugins.
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