I bought CS6 as a complete standalone product, my first time investing in the software (Master Collection CS6).  Love the software but not happy at all with Acrobat keep stopping to work .  Come on, Adobe, release a patch, get it sorted!!

Windows XP, enough memory, good video card.

Adobe CS6, upgrade

I have kept a list of errors lately, they started occuring after installing the new suite.

The first thing I noticed was that shutting down Photoshop would sometimes result in the following error:

The instruction at "0x5ad71531" referenced memory at "0x00000014". The memory could not be "read".

Click on OK to terminate the program

Shortly after, SearchFilterHost started having problems. I kept a list of the error messages but they all had this in common:

The instruction at "0x04b8622a" referenced memory at "0x00000014". The memory could not be "read".

Click on OK to terminate the program

The values would change such as '0x04c1622a/0x0314622a' and the errors could be frequent. I wonder if there is a codec involved or something else that has been installed with the new suite. And I wonder if anyone else has this same thing going on.

Help I go through the deactivation and then the trial pop up menu says click on trial- after that nothing happens. I don't have an opportunity to reenter my serial number so now I have a trial that I paid for that will only last 30 days!! I am a grad student with reviews on Friday how am I supposed to work- all my files have to pdf files.

I'm very disappointed that this bug has not yet been fixed by Adobe.  I'm constanting finding Acrobat has stopped working and I have to copy my good backup file replace the non-functioning one over and over again.  Seriously, Adobe, this needs to be fixed.

I also have the same problem. This is the 3rd time since I installed CS6 that it just stopped working. The first two times I had to uninstall, this last time I tried the suggestion of deleting the cache database file (located in C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\cache) and Acrobat fired right up afterwards. I still had to re-enter my serial number, which is a major pain, but at least I didn't have to re-install again which is more of a pain!

ADOBE - Fix this!!!

**UPDATE** Less than 30 minutes after posting this, Adobe Acrobat Prp stopped working again!

I uninstalled CS5.5 and CS6, then reinstalled CS6- problem still occurs. Ugly work around is to keep replacing the DB file EVERY DAY. Adobe are you going to fix this bug?

I am having exactly the same problem......................only noticed when I tried to open a PDF that someone sent me. Acrobat X is simply not responding. This is very irritating to quite a number of people by the sound of things...............I have not seen any comments from Adobe (have I missed something?)

Creative Suite Design & Web

Windows 7 64

Bob W

I now have an answer that works for me for the Creative Suite  Design & Web Premium - CS 6 (I cannot speak for other variuations).

It was thanks to a nice Man in India somewhere (Adobe Technical Support)

1     Open Photoshop (or other Application in the Suite)

2     De-activate Photoshop (or opened Suite Application)

3     Close Photoshop........you know the drill

4     Re-open Photoshop (or other Suite Applicatioin) ........You might  be asked to Log On or enter the "Activation Key" for the Suite

5     Open Acrobat Pro X..............You will be asked to Log On or enter the "Activation Key"  for the Suite

6     The problem has gone..................for now!!

7     It works, but I have no idea what comes next..................Good Luck to all who have encountered this problem.

Bob W

Message was edited by: Robert A Wallace

Thanks to 818g, reactive the suite works.

i think there is a problem that Adobe must fix it, its annoying of course

Okay I had several critical documents I needed to get to. Thank god I had my I PAD and I was able to access the documents in a timely fashion. I am reading these posts and am

     A) Glad I am not alone

     B) Really upset that this occurs (If it makes you feal better I have 550 seats)

     C) Conerned that I may have to do this on all our computers. WHO WILL PAY FOR MY LOSS PRODUCTIVITY?

I think I will be calling Adone in short order. This is very upsetting. If Adobe monitors these posts it would be my suggestion they chime in here.... just another reason to go away from Adobe products....

I subscribed to Photoshop CS6 with a 1 year subscription.

I subscribed to Acrobat x with a 1 year subscription via separate transaction.

Acrobat X has stopped working, and when I try the "Deactivate" fix suggested by many, I find that the "Deactivate" command is greyed out in Photoshop.  SO WHAT THE HECK DO YOU DO NOW?

This is getting rather tiresome.  Apparently, this is either a low priority for Adobe or they don't know how to fix it.

Just deactivated the Master Suite for the second time, reactivated it with my serial number, and went through all the registration/activation  confirmation hoop jumping that goes along with it.  Works fine . . . for now.

I'm so lucky I'm only dealing with my single computer.  Pity you guys responsible for multiple computers.

Where is Acrobat X Pro "Reader" located within Windows 7, 64 bit?  Reason I ask is, though MSIE will load pdf files into the browser, clicking on Acrobat's desktop icon or menu selection launched nothing.  Tried to print from the browser to Adobe's PDF printer with the option set to display result.  Got an error messase that Acrobat X WAS NOT activated.

Is there a conflict between Adobe X Reader and Adobe X Pro?  Is there a conflict between launching Acrobat X/reader within a web browser.

Is there a problem with Creative Suites authenticating Acrobat X Pro?

So common problems . . . no solutions from Adobe.

Come on, Adobe, is right!!  This bug has been going on for months with no word back from Adobe on what, if anything, they are doing to resolve it!!  It's just unacceptable, giving the price paid for CS6 Master Collection, to have one of it's programs contantly failing to respond!  Adobe, you need to release a statement of some sort and let us know that at least you're working on this!

I just wrote my second personal letter to the President of Adobe.  He ignored the first one, so I don't expect much, but maybe, just maybe, this will be the one that gets past all the people who are protecting him from actual contact with his customers.  Unfortunately, this is one of the leading edge indicators that a company is focused more on pleasing Wall Street than delivering customer value.

Hello ilikelocal,

For what it is worth Reader and Pro is a bad combination. However there are reasons you have to have both or maybe there is an installation order. However I do not have both on my computer.

My issue started after an update.

I have warned my team if there is an issue wha tthe steps are to take to fix it. However if we do I will be calling support.

This is like Adobe Flash issues from years prior they push things out the door before they are baked. No wonder Apple is gaining ground. We are dropping Adobe from our curriculm as much as we can. Too expensive and to many problems.

Sorry just the facts.

@Amrita- this is not a solution- does not work: problem returns. A software patch is required to fix this issue.

I kept silent for about two months and followed this thread.

Let's hope there is a solution but frankly, why does it take so long for Adobe to react to this? I know we're not the only ones having problems. After reinstalling my own problems with Acrobat were solved but I know of people who have to reinstal every day. So something is clearly wrong. Even if it is a machine setting: these users did not change that setting themselves or they would know about it. I suppose installing the suite has done something to the machine it was installed on and that this is causing the problems.

My personal extra problem with searchfilterhost was 'solved' after reinstalling Acrobat, by the way. I no longer have the error after shutting down Photoshop either. The error does sometimes appear while I am using one of the Adobe products from the suite. Something is going on here and I hope Adobe will fix it.

Adobe Acrobat X (CS6 Design & Web Premium) stops working on my Windows 7 Premium 64 bit system too. I just ran my 5th or 6th re-install. This is ridiculous! I'll be viewing a pdf then suddenly it vanishes and Acrobat won't launch again. And what's with the nearly daily updates Adobe?! How annoying. If you're going to constantly get me to update then at least fix this issue too!

No need to keep an old version just for 32 bit. Photoshop installs both 32 bit & 64 bit programs.

But, oh it gets worse. Got a notice about an update. Did an upgrade last nite. Wasn't one for photoshop, just a few programs I never use. Opened photoshop this morning... got an error. Something about some dll couldn't be found.

Neat. Click the second time and it, thankfully, does open. But it seems the update moves any 32 bit plugins to the 64 bit folder and PS 64 errors out.

Brilliant. I've been saying for years now. Adobe never could code.

Of course it's necessary for me to keep 32Bit since eg. some of 32bit After Effects tools didn't get updated at all...