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BREdoubleT
Currently Being Moderated

Digital Signature Discrepancy

Aug 14, 2012 5:55 AM

Hi there, I am writing because I am baffled by this problem.

 

I have two PDFs, signed by the same person. All the properties of the signature are exactly identical. Yet for some bizarre reason, one shows a warning message "At least one signature has problems" while the other does not.

 

Now, please note that My issue is not necessarily to get rid of that warning. At some point, if I can figure out how to make it go away, I may investigate that. For now, my focus is on the Discrepancy between the two documents

 

Is there anything that would cause one document to show a signature warning, while the other does not? The signature properties are 100% identical for each document.

 

Thanks for your help. I don't mean to sound pushy, but I know full well how frustrating it is to seek help in a forum and have people (despite good intentions), focusing on the wrong part of the issue.

 
Replies
  • Currently Being Moderated
    Aug 14, 2012 6:21 AM   in reply to BREdoubleT

    Was it like this from the moment of signing? I wonder if, otherwise, the file was damaged after signing.

     
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  • George Johnson
    9,232 posts
    Aug 11, 2002
    Currently Being Moderated
    Aug 14, 2012 12:22 PM   in reply to BREdoubleT

    You should be able to get more information about what the problem is by looking at the signature properties in the Signatures panel. Exactly what does it say is the problem?

     
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  • George Johnson
    9,232 posts
    Aug 11, 2002
    Currently Being Moderated
    Aug 14, 2012 1:14 PM   in reply to BREdoubleT

    I don't know what's causing this, but it might help to provide more information about your installation, such as OS and the exact version of Reader.

     
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  • Currently Being Moderated
    Aug 15, 2012 4:15 AM   in reply to BREdoubleT

    Please let us know the exact version of Adobe Reader on your system. You can get the same by clicking on Help > About Adobe Reader from within the Reader application.

    Also, could you please confirm if the PDF file wasnt modified post signing the PDF. If it was indeed edited, then the message bar would be displayed.

     
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  • Currently Being Moderated
    Aug 16, 2012 8:51 AM   in reply to BREdoubleT

    Would it be possible for you to share the files with us.

     
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