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NW1974
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Fatal Error

Aug 15, 2012 3:04 AM

Hello

 

I seem to be having an error that has been present in Captivate for a while - looking at the discussions, I have not found anyone who actually solved the issue.

 

I installed Captivate 6 as a trial. I was able to run the software and make software simulation slideshows. However, today i cannot! I am not sure what has happened. I get the attached error when I run the application As Administrator, and try to start making a software simulation.

 

I have uninstalled Captivate, rebooted, installed, failed, uninstalled, deleted the program file folders, deleted the preferences in the app folder etc. Nothing seems to work.

 

Is there something extra I need to do in order to wipe this application completely, and just get up and running again? I am lucky that at the moment I am trialling this software - but it seems to be giving issues within 2 days of using it.....

 

Screenshot 2012-08-15 10 40 36.png

341 Views   2 Replies   Latest reply: NW1974, Aug 17, 2012 12:29 AM
 
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  • www.cpguru.com
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    1. www.cpguru.com,
    Aug 16, 2012 10:20 AM   in reply to NW1974
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    Any chance that you are on a corporate network? If so make sure that your Captivate Project Cache folder is not located on a network location. Note that "My Documents" may very well be a network location (roaming profile) so try and create a directory on your C:\ drive where you keep the cache files.

     

    Cache files on a network location can easily cause this fatal error (it did for me)..

     

    www.cpguru.com - Adobe Captivate Widgets, Tutorials, Tips and Tricks and much more..

     
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  • NW1974
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    2. NW1974,
    Aug 17, 2012 12:29 AM   in reply to www.cpguru.com
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    Thanks for the reply - it was not the case. I solved it though:

     

    I was logged on as a domain user, but with administrator rights to my machine. However, I had to create a new local user account with admin privileges. I then made a batch file as a sort of shortcut to launch the Captivate and run as this local admin user - even when logged in as my normal work domain user.

     

    So, my batch file had this:

     

    runas /user:nwhitley "C:\Program Files\Adobe\Adobe Captivate 6 (32 Bit)\AdobeCaptivate.exe"

     

    This is a 'frig' it does require that you enter your password when launching it.

     

    But, now it does not bomb out and crash.

     
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