How do I change an Admin Users login email address?
You can login as the user and go into the my details section to update the email address.
If still stuck reach out to us on support chat and we'll assist further.
I created a new email account for my client firstname.lastname@example.org I need to change his old address from email@example.com to the new address. You told me the place to do it but when I change the address it says the new address is already assigned. Under User roles I see both addresses in all categories. I have moved them out. It seems that when the new email address was added it somehow became a user also, which it is not.
No worries. I'm going to send you a private message with the updated login details for bob@ as required. Go ahead and login as the new address with the password provide which will work for both admin and email.
Once you login as bob@ you can remove the old user gerwerfoods@ via site settings -> admin users.
What I am trying to have happen is for the site to show the new address when he respondes to customers, right now it says reply to the old address. I also need the new address to be a working address for him to use anywhere for customers, not use his old address.
This should give you access to the site and email account as required.
If needing to change the password please do so under "my details".
Check all your system emails and autoresponders and make sure its updated to the new address.
If stuck please reach out to us via live support chat and we'll check for anything else you may have missed.
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