Adobe Community: How do I change an Admin Users login email address?

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1. Sidney Mitchell,

Aug 15, 2012 10:57 AM in reply to DonaldHuff

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Hi Donald,

You can login as the user and go into the my details section to update the email address.

If still stuck reach out to us on support chat and we'll assist further.

http://helpx.adobe.com/contact/index.html

Kind regards,

-Sidney

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2. DonaldHuff,

Aug 15, 2012 11:32 AM in reply to Sidney Mitchell

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Yes I got it but now it turns out the email is in use as a User but I cannot figure out where.

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3. Sidney Mitchell,

Aug 15, 2012 11:36 AM in reply to DonaldHuff

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Humm...can you provide both details of the current user and the email address you want switched to?

I'll have a look to see what can be done.

Kind regards,

-Sidney

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4. DonaldHuff,

Aug 15, 2012 11:44 AM in reply to Sidney Mitchell

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I created a new email account for my client bob@mywellnesswarehouse.com I need to change his old address from gerwerfoods@verizon.net to the new address. You told me the place to do it but when I change the address it says the new address is already assigned. Under User roles I see both addresses in all categories. I have moved them out. It seems that when the new email address was added it somehow became a user also, which it is not.

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5. Sidney Mitchell,

Aug 15, 2012 11:53 AM in reply to DonaldHuff

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No worries. I'm going to send you a private message with the updated login details for bob@ as required. Go ahead and login as the new address with the password provide which will work for both admin and email.

Once you login as bob@ you can remove the old user gerwerfoods@ via site settings -> admin users.

-Sidney

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6. DonaldHuff,

Aug 15, 2012 12:02 PM in reply to Sidney Mitchell

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OK I am in as the new user Bob@mywellness but I cannot edit the site and have limited access priviledges and cannot do anything.

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7. Sidney Mitchell,

Aug 15, 2012 12:04 PM in reply to DonaldHuff

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Try now as the role wasn't set initially.

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8. DonaldHuff,

Aug 15, 2012 12:05 PM in reply to DonaldHuff

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What I am trying to have happen is for the site to show the new address when he respondes to customers, right now it says reply to the old address. I also need the new address to be a working address for him to use anywhere for customers, not use his old address.

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9. DonaldHuff,

Aug 15, 2012 12:08 PM in reply to Sidney Mitchell

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OK it seems like I have full access under this log in, now what?

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10. DonaldHuff,

Aug 15, 2012 12:12 PM in reply to DonaldHuff

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and can I change the password you set up?

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11. Sidney Mitchell,

Aug 15, 2012 12:14 PM in reply to DonaldHuff

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Donald,

This should give you access to the site and email account as required.

If needing to change the password please do so under "my details".

Check all your system emails and autoresponders and make sure its updated to the new address.

If stuck please reach out to us via live support chat and we'll check for anything else you may have missed.

http://helpx.adobe.com/contact/index.html

-Sidney

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12. DonaldHuff,

Aug 15, 2012 12:16 PM in reply to Sidney Mitchell

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Thank you, do I need to delete the old user? and I have been on Live Chat but they were not as helpful as you were in understanding and helping.

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13. Sidney Mitchell,

Aug 16, 2012 11:17 AM in reply to DonaldHuff

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Yes you can remove the old user as the new user now has admin + email access.

-Sidney

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How do I change an Admin Users login email address?

Aug 15, 2012 7:31 AM

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