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John Spade
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I can't log into Muse

Jun 6, 2012 10:19 AM

Tags: ##cc_app_credential

Jeff, I tried installing a muse trial and then logging in creates a loop where I accept terms, it asks for login, accept terms, asks for login. The only troubleshooting is to reset password ( which was working because it installed on my laptop ) but I reset and tried again with the same loop.

 

Have tried:

     Install from web ( A12E5 error )

     Manual install of AAM ( Login, download error, contact Customer Service )

     Manual install of Akamai Netsession ( spawns when AAM is started then hangs )

     Manual install of Muse ( Login / accept terms loop )

     Adobe CS cleaner ( all )

     Uninstall all of the above and delete directories

     Reset Windows 7 IP and TCP stacks to factory defaults

     Connect PC to Comcast instead of Uverse

     Uninstalled Antivirus

     Rebooted

     Powered off for 3 days ( had guests )

     Confirmed TEMP dirs are default windows ones

     Confirmed available disk space

     Performed ancient ritual of unknown software error ( curse and shake fist )

 

Previously CS4 worked, CS6 Photoshop Beta worked, Lightroom 3.6 worked. It's something with this PC but I don't know what else to do except format and start OS from scratch.

Branched from an earlier discussion.
 
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