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Photoshop cs6 crashing - using GeForce GTX680 GPU

Aug 16, 2012 5:24 PM

Hey there,

 

    I am running a brand spanking new rig.

Windows 7 pro

intel i7-3930k cpu 3.2ghz

32 gig ram

64bit

Geforce GTX 680 with updated drivers

 

Adobe Photoshop CS6 keeps crashing. I do not think it supports this GPU, which is a major bummer. Do i need to swap GPUs to a 500 series? Will this be fixed?

807 Views   8 Replies   Latest reply: Photojonesdotcom, Aug 17, 2012 12:46 PM
 
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  • Chris Cox
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    1. Chris Cox,
    Aug 16, 2012 5:30 PM   in reply to Photojonesdotcom
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    When is it crashing?

     

    What does the crash report say?

     

    Did you follow the instructions when installing the new drivers (to make sure you got rid of old driver bits)?

     
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  • Photojonesdotcom
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    2. Photojonesdotcom,
    Aug 16, 2012 5:43 PM   in reply to Chris Cox
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    1. It is crashing when i am pixel painting  a retouch (zooming around in and out from 100-500%)

    2. The Nvidia Crash report says error number 3, but only when i switched the GPU handling to normal in preferences of CS6. While my CS6 GPU preferences were enabled in advanced mode the system would completely crash and there were a series of randomly scattered color blocks on the screen that looked vaguely like a bunch of little 2 d helixes

    3. There were no old drivers to get rid of, this is a brand new rig, and I made sure to follow the instructions on the new drivers as well as got the most recent version, which I just double checked

     
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  • Chris Cox
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    3. Chris Cox,
    Aug 16, 2012 5:54 PM   in reply to Photojonesdotcom
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    OK, so it's something with the GPU card or the drivers.  But I haven't heard that many problems with the current NVidia drivers. (you did update from NVidia and not Microsoft, right?)

     

    If it's a brand new machine, it could still be the card.

     

    Have you been using other applications that push the GPU relatively hard?

     
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  • Photojonesdotcom
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    4. Photojonesdotcom,
    Aug 16, 2012 6:00 PM   in reply to Chris Cox
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    My drivers are from Nvidia and are current.

    I just had a crash with the helixes again in Photoshop cs6 when the GPU was set to basic. I will now try to pixel paint with the GPU set to off, and see if it is stable.

     

    I have been running premiere pro cs6 with multiple stacked effects on live view without a problem so far

     

    this rig is only 2 days  old so I havent really pushed it  yet. WIll install Max Payne3 after i test the no GPU enabled preference in  Photoshop cs6

     
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  • Photojonesdotcom
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    5. Photojonesdotcom,
    Aug 16, 2012 6:01 PM   in reply to Photojonesdotcom
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    By the way, Max Payne 3 should test the GPU with all settings maxed, I think

     
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  • Photojonesdotcom
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    6. Photojonesdotcom,
    Aug 16, 2012 6:29 PM   in reply to Photojonesdotcom
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    So, once I turned off the GPU in preferences of Photoshop CS6 it seems to run fine during the 15 minutes of the retouching I did to test it.

     
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  • Photojonesdotcom
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    7. Photojonesdotcom,
    Aug 16, 2012 6:57 PM   in reply to Photojonesdotcom
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    And Max Payne 3 seems to run fine with the GPU i have with all settings maxxed

     
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  • Photojonesdotcom
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    8. Photojonesdotcom,
    Aug 17, 2012 12:46 PM   in reply to Chris Cox
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    Hey there,

     

        So after a thourough investigation I found that I had installed Invidia's 6 series driver, which is incorrect for my GPU. What I needed was the 600 series driver. Thanks for helping sort out the rookie mistake.

     
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