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Hugo T
Currently Being Moderated

Unable to get Flash to work

Aug 12, 2012 6:37 PM

For the last few days I've been trying to get the latest version of Flash to work on my laptop, I've gone through every suggestion posted on these forums and the most I get is a black box where a flash video is supposed to work. I've installed and unistalled all more times than I can count, right now I have the latest version installed but when I go to the test page on the link provided to other users it tells me that it is not. I desperately need to fix this and any help is appreciated.

 

Windows 7 Home Premium

IE9 version 9.0.8112.16421

Flash Version 11.3.300.268

 
Replies
  • Currently Being Moderated
    Aug 12, 2012 9:09 PM   in reply to Hugo T

    Did you...

     

    What is your display adapter, device driver version & date?  See http://forums.adobe.com/thread/945765

     
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  • Currently Being Moderated
    Aug 13, 2012 6:23 PM   in reply to Hugo T

    If the Shockwave Flash add-on is enabled, and ActiveX filtering disabled, the only other idea I have is to update your graphics driver, according to the link in my earlier post.

     
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  • Currently Being Moderated
    Aug 14, 2012 9:42 AM   in reply to Pat Willener

    I have the virtually the same as above, and I just recently got a new graphics card. Is there anything else to do?

     

    Thanks,

     

    Don

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Aug 14, 2012 5:01 PM   in reply to bigdon531

    Hi Don,

    Have you walked through the steps for a clean install?

     

    How do I do a clean install of Flash Player?

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Aug 15, 2012 8:04 AM   in reply to Chris Campbell

    Chris,

     

    I used the link below with the filepaths and didn't find anything. Is there

    anything else to try? I've been doing internet searches for 3 days and I

    keep coming up with the same things to do, but nothing works, short of

    returning to IE8.

     

    Thanks,

     

    Don

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Aug 15, 2012 4:55 PM   in reply to bigdon531

    Don, could you give Google Chrome a try to make sure there isn't something at a lower level that is affected Flash?

     
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  • Currently Being Moderated
    Aug 16, 2012 7:08 AM   in reply to Chris Campbell

    Flash seems to be working with Chrome, so that's good. I tried IE again.

    The message doesn't show up on the browser, but Youtube gives me a message

    on each video saying that I need to download Flash to watch it. My wife

    prefers IE, so I'd appreciate any help you can be getting that to work.

    I'll still search on my own, as well.

     

    Thanks,

     

    Don Anderson

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Aug 16, 2012 7:04 PM   in reply to bigdon531

    Don,

    If you go to this page on IE, does it tell you what version of Flash is installed?

     

    http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

     

    If not, please follow the steps in this FAQ:

     

    Enabling Flash Player in Internet Explorer 9

     

    Thanks,

    Chris

     
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