Back in March I had this problem.  It required PSE support to spend over an hour working to correct it, including downloading 5 temporary files until a solution was found.  I have no idea what he did to correct the problem.

Here is the information you mentioned:

PSE v10.0.0 (10.0(20110831 m.17215

Windows XP 32 bit v 5.1 service pac 3

Per Windows 465 gb  406 free

Free Memory 2158 mb

Memory Available to PSE 1665 mb

Memory Used by PSE 70%

Updates to PSE Installed

jpeg images and PSE images

No other software running except Outlook Express in background

No recent installations or changes

jan

Thanks for taking the time, Ken, to look at my problem.  I'm not very tech savvy, so your information was valuable to me.  Being 75 gives me a small excuse for lack of understanding.

I was working on a photo and had created several adjustment layers.  When I finished my work, I attempted to "Save As" in order to retain my original file along with the one that I had just created.  When I clicked "Save As" nothing happened.  Then I noticed that the information in the far right column containing my adjustments had all gone away (as it had in March).  I'm referring to the panel where you can choose "Full", "Quick", and "Guided".  The panel that displays the "Background" and the adjustment layers and information.  There is no information below "Edit".

My new file (containing the original picture plus all of the layers of adjustments that I had added) could not be saved as a new file, so it was lost. Later I tried the "Save As" function, and it was working.

I agree with you that I'll probably have to contact Support again with this problem.  I'll have to see if I remember how I contacted them in March.

I keep hoping that it is something as simple as when I had to go to the forum (along with others, I noticed) to find out that the reason that I was unable to adjust my brush size was that I had the CAPSLOCK on.  But with time it took PS to correct my March problem, I think it's way above my pay grade.

Thanks again for your patience.

jan

I tried a second time, Ken, and I guess it didn't go either.

Here's the gist of the conversation.

jan

Your Adobe ID: REDACTED

Your Case Number: REDACTED

With this response, we believe your issue is resolved and have therefore closed your case REDACTED.  If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed.

Hello Jan.

Thank you for contacting Adobe.

Please follow the below instructions if you face this issue in future.

1. Click on Start and choose Run.

2. Type %Appdata% in run and press enter.

3.You will have a folder open Application Data on your screen.

4 Open Application Data\Adobe\Photoshop Elements folder.

5.Rename 10.0 folder to 10.0_OLD.

Thank you, Ganesh.

Thanks for taking the time to give me the heads-up.  You're right, of course.

jan