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Steve@Eat
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Unable to subscribe to Creative Cloud

Aug 17, 2012 12:39 AM

I'm having a problem subscribing to Creative Cloud. Everything is fine until I accept the billing terms. I should then get fields to allow me to submit my credit card information, but this doesn't happen - just a spinning icon as if the system is trying to process something. Has anyone else experienced this? Any suggestion on how to fix? Thanks

290 Views   2 Replies   Latest reply: Steve@Eat, Aug 17, 2012 11:22 PM
 
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  • David__B
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    1. David__B,
    Aug 17, 2012 9:15 AM   in reply to Steve@Eat
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    Hi Steve,

     

    What operating system are you on? You might test in a different browser (Chrome, Firefox, Internet Explorer, Safari) and see if it makes any difference.

     

    Let me know if a different browser still doesn't help.

     

    -Dave

     
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  • Steve@Eat
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    2. Steve@Eat,
    Aug 17, 2012 11:22 PM   in reply to David__B
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    Hi Dave,

     

    I'm using OS X 10.8 / Safari 6 and have tried in Chrome, but the same problem.

     

    Thanks

     

    Steve

     
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