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RvAsperen1973
Currently Being Moderated

Can't log into DPS in InDesign

Aug 16, 2012 6:37 AM

I have created a DPS account, but i can't sign in when in InDesign from my Mac.

 
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  • Currently Being Moderated
    Aug 16, 2012 6:39 AM   in reply to RvAsperen1973

    Can you follow up with some more details? Can you login to our web tools? CS5/5.5.6?

     

    Thanks.

     

    // James Roche

    // I was born lucky

     
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  • Currently Being Moderated
    Aug 16, 2012 6:58 AM   in reply to RvAsperen1973

    What happens on your Mac when you access https://digitalpublishing.acrobat.com in a browser?

     

    // James Roche

    // I was born lucky

     
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  • Currently Being Moderated
    Aug 16, 2012 11:37 PM   in reply to RvAsperen1973

    Do you have a proxy or anything running on the Mac? It would make sense if both Windows and Mac were broken, but the fact that it's failing in both your browser and InDesign panel makes me think it's machine-specific.

     

    Check out the network and security settings, I don't have another suggestion.

     

    // James Roche

    // I was born lucky

     
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  • Currently Being Moderated
    Aug 17, 2012 12:08 AM   in reply to RvAsperen1973

    It looks like that your System sits behind a corporate firewall, I'll PM you the ports that you have to ask your Network team to open for using DPS.

     

    If you are trying this on Chrome, try it on Safari and check as well.

     

    Also can you tell me the exact message that Indesign throws when you try to login?

     
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  • Currently Being Moderated
    Aug 17, 2012 12:29 AM   in reply to RvAsperen1973

    Use any browser that suits you, Chrome has inbuilt Flash , while Safari uses external flash plugin. I wanted to check if the issue is specifc to a browser (which maybe related to flash).

     

    Most probably this may be related to the ports, also try the following steps in your Indesign :

     

    • Quit InDesign and any other CS apps.

     

    • Use the Activity Monitor to quit the CS5ServiceManager or CS5.5Service Manager.

     

    • Next delete this file based on version: (Back up the file just in case.)

     

    Note:

     

    For example:

     

    /Users/"your user name"/Library/Application Support/Adobe/CS5ServiceManager/preference/csxs2.pref

    /Users/"your user name"/Library/Application Support/Adobe/CS5.5ServiceManager/preference/csxs2.pref

     

    • Then remove this item from the Keychain Access based on version: Adobe CS5 renga or Adobe CS5.5 renga.

     

    • To remove from the keychain, navigate to: /Applications/Utilities and launch the Keychain Access.app

     

    • If the lock icon in the upper left appears locked, click it and enter your password to unlock it.

     

    • Select the “login” item in the Keychains list in the upper left.

     

    • Select “Passwords” from the category list.

     

    • Type “renga” in the search field in the upper right.

     

    • Lastly, select any matches and press the Delete key.
     
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  • Currently Being Moderated
    Aug 17, 2012 3:00 AM   in reply to Himanshu Singh

    Hi Himanshu,

    As I am responsible for technical support for a DPS reselling company, is it possible to forward this PM to me too? I think this information would be very helpful for the future. (about the network ports that is)

     

    thank you

     
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  • Currently Being Moderated
    Aug 19, 2012 6:14 PM   in reply to Bart Van de Wiele

    @bart : I'll PM you.

     
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  • Currently Being Moderated
    Aug 20, 2012 12:14 AM   in reply to RvAsperen1973

    I'm Belgian, you can PM me if you like but do try the steps that Himanshu provided first because there is a fair chance that might do the trick.

     
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  • Currently Being Moderated
    Aug 20, 2012 6:09 PM   in reply to RvAsperen1973

    Once you upload the Folio using Folio Builder, it will automatically synchronize with your Adobe Content Viewer on iPad; just sign in with the same Adobe id.

     
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