Adobe Community: Can't log into DPS in InDesign

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1. jamesroche,

Aug 16, 2012 6:39 AM in reply to RvAsperen1973

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Can you follow up with some more details? Can you login to our web tools? CS5/5.5.6?

Thanks.

// James Roche

// I was born lucky

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2. RvAsperen1973,

Aug 16, 2012 6:46 AM in reply to jamesroche

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I am working in InDesign CS5.5 on a Mac with OS 10.7.4. Point is, i created the account, got an confirmation email and clicked the link. On a windows PC i then can get into the Portfolio organizer and get a welcome screen. When i click that same link on my Mac, i just get a grey screen. I can't get beyong the https://digitalpublishing.acrobat.com/app.html adres. It stops there.

And when i fill in my emailadres and password in InDesign Folio Builder it says that it didn't work in red letters.

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3. jamesroche,

Aug 16, 2012 6:58 AM in reply to RvAsperen1973

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What happens on your Mac when you access https://digitalpublishing.acrobat.com in a browser?

// James Roche

// I was born lucky

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4. RvAsperen1973,

Aug 16, 2012 7:02 AM in reply to jamesroche

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I first then get the welcome screen, i push on the 'Get Started' button. Then on next screen i fill in emailadres and password and after i submit, it is stuck on this URL : https://digitalpublishing.acrobat.com/app.html and the screen is total grey. Nothing to see or click on it. On my Mac. If i do this on my windows PC, it works. But the point is....i work on a Mac.

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5. RvAsperen1973,

Aug 16, 2012 7:09 AM in reply to RvAsperen1973

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I am not quite sure what you mean by 'logging into your web tools. '

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6. RvAsperen1973,

Aug 16, 2012 10:58 PM in reply to RvAsperen1973

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Dear sirs, i hope there is someone that can help and tell me why i can't log into the Folio Builder from inside InDesign?

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7. jamesroche,

Aug 16, 2012 11:37 PM in reply to RvAsperen1973

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Do you have a proxy or anything running on the Mac? It would make sense if both Windows and Mac were broken, but the fact that it's failing in both your browser and InDesign panel makes me think it's machine-specific.

Check out the network and security settings, I don't have another suggestion.

// James Roche

// I was born lucky

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8. RvAsperen1973,

Aug 16, 2012 11:47 PM in reply to jamesroche

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Dear James,

Thanx for your answer. I don't have any proxy's running and all other

logins go perfectly. Also....i just can't get into the adobe

digitalpublishing website....i even updated to the latest versio nof

flash.

Anyway...thanx for your help. I will ask my ICT department to have a

loot at it.

Rogier

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9. Himanshu Singh,

Aug 17, 2012 12:08 AM in reply to RvAsperen1973

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It looks like that your System sits behind a corporate firewall, I'll PM you the ports that you have to ask your Network team to open for using DPS.

If you are trying this on Chrome, try it on Safari and check as well.

Also can you tell me the exact message that Indesign throws when you try to login?

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10. RvAsperen1973,

Aug 17, 2012 12:21 AM in reply to Himanshu Singh

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Thanx for your reply. Well..i am Dutch and my InDesign is also in Dutch. This is the comment i get when i try to login Folio Builder in InDesign: Aanmelden mislukt. Probeer het opnieuw. (in English: Signing in failed. Please try again).

And i can't go to the https://digitalpublishing.acrobat.com/app.html because that URL shows me a total dark grey screen without any button or text on the Mac. On windows i can acces that website without any problems. I received your PM (thanx) and will forward that to our ICT dep.

Btw...would you recommend me using chrome over safari ?

Thanx again,

Rogier

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11. Himanshu Singh,

Aug 17, 2012 12:29 AM in reply to RvAsperen1973

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Use any browser that suits you, Chrome has inbuilt Flash , while Safari uses external flash plugin. I wanted to check if the issue is specifc to a browser (which maybe related to flash).

Most probably this may be related to the ports, also try the following steps in your Indesign :

Quit InDesign and any other CS apps.

Use the Activity Monitor to quit the CS5ServiceManager or CS5.5Service Manager.

Next delete this file based on version: (Back up the file just in case.)

Note:

For example:

/Users/"your user name"/Library/Application Support/Adobe/CS5ServiceManager/preference/csxs2.pref

/Users/"your user name"/Library/Application Support/Adobe/CS5.5ServiceManager/preference/csxs2.pref

Then remove this item from the Keychain Access based on version: Adobe CS5 renga or Adobe CS5.5 renga.

To remove from the keychain, navigate to: /Applications/Utilities and launch the Keychain Access.app

If the lock icon in the upper left appears locked, click it and enter your password to unlock it.

Select the “login” item in the Keychains list in the upper left.

Select “Passwords” from the category list.

Type “renga” in the search field in the upper right.

Lastly, select any matches and press the Delete key.

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12. RvAsperen1973,

Aug 17, 2012 1:35 AM in reply to Himanshu Singh

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Ok thanx for all your info. I will contact my ICT and go through all

this and see if we can fix it.

Rogier

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13. Bart Van de Wiele,

Aug 17, 2012 3:00 AM in reply to Himanshu Singh

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Hi Himanshu,

As I am responsible for technical support for a DPS reselling company, is it possible to forward this PM to me too? I think this information would be very helpful for the future. (about the network ports that is)

thank you

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14. RvAsperen1973,

Aug 17, 2012 7:04 AM in reply to Bart Van de Wiele

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Bart, are you Dutch ? If so, i would like to PM you about this problem. Maybe we can help eachother ou.

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15. Himanshu Singh,

Aug 19, 2012 6:14 PM in reply to Bart Van de Wiele

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@bart : I'll PM you.

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16. Bart Van de Wiele,

Aug 20, 2012 12:14 AM in reply to RvAsperen1973

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I'm Belgian, you can PM me if you like but do try the steps that Himanshu provided first because there is a fair chance that might do the trick.

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17. RvAsperen1973,

Aug 20, 2012 4:32 AM in reply to Bart Van de Wiele

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Hi Himanshu,

Sorry....i have one final question because we as a company are just staring with this publishing to iPad etc. But is it true that creating content like a magazine about some of our products for the iPad only works through this DPS portal ? I just would like to save a .folio file on my desktop and then try it in an iPad or in the Adobe viewer.

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18. Himanshu Singh,

Aug 20, 2012 6:09 PM in reply to RvAsperen1973

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Once you upload the Folio using Folio Builder, it will automatically synchronize with your Adobe Content Viewer on iPad; just sign in with the same Adobe id.

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Can't log into DPS in InDesign

Aug 16, 2012 6:37 AM

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