Adobe Community: When I try to download flash player, it tells me a new version is already loaded. It is not.

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1. Mylenium,

Aug 11, 2012 10:05 AM in reply to Singmal

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Flash Player Help | Installation problems | Mac OS

Flash Player Help | Installation problems | Flash Player | Windows

Uninstall Flash Player | Mac OS

Uninstall Flash Player | Windows

Mylenium

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2. Pat Willener,

Aug 12, 2012 6:43 PM in reply to Singmal

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What is your operating system, version & edition?

What is your web browser?

[topic moved to Flash Player forum]

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3. Singmal,

Aug 13, 2012 2:14 PM in reply to Pat Willener

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What is your operating system, version & edition? Windows 7 Home Premium (64 bit operating system)

What is your web browser? Internet Explorer 9 (9.0.8112.16421)

I never had a problem using Flash Player with my homepage of Xfinity (Comcast) until Google Chrome showed up. I want to use Xfinity-Comcast as my default since that is where my email account resides and where I am most familiar. I have tried to delete Google Chrome but that doesn't help. Still keep getting the message that a new version of flash player is already loaded.

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4. Pat Willener,

Aug 13, 2012 6:35 PM in reply to Singmal

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Use the uninstaller from http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows. html then install Flash Player again.

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5. Singmal,

Aug 14, 2012 7:16 AM in reply to Pat Willener

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I did uninstall flash player from Google Chrome since that is where it was installed and it did uninstall. Then tried installing flash player in Xfinity Comcast which said it was a successful install. I shut down computer and restarted. Then from Xfinity, I tried to open a video segment and getting the message that it was already installed.

I have tried deleting Google Chrome but it keeps coming back to haunt me. Had no problems with flash player until that showed up.

I'm so frustrated.

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6. Singmal,

Aug 14, 2012 2:53 PM in reply to Pat Willener

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This time I was successful uninstalling flash player on Google Chrome. Then I deleted Google Chrome.

Went back to xfinity by Comcast and loaded flash player successfully.

However, I still can't run video clips from xfinity home page. Keeps prompting me to load a more current version of flash player . I do that and looks like the load was successful but still can't view videos.

Any other suggestions.

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7. Pat Willener,

Aug 15, 2012 12:10 AM in reply to Singmal

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What is your current installed Flash Player version? See http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html# main_Find_the_Flash_Player_version_installed_on_your_machine

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8. Singmal,

Aug 15, 2012 9:29 AM in reply to Pat Willener

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What is really strange is that flash player is showing on my computer files. However, when I used your link below to find my version of flash player in IE (Xfinity-Comcast), the box is blank indicating that it is not loaded.

Yet I can find it loaded when I go into my control panel. It is Adobe Flash Player 11 Active X. Somehow there is a disconnect.

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9. Singmal,

Aug 17, 2012 7:26 AM in reply to Pat Willener

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Good News!

I finally got flash player to work with my xfinity home page.

Made a few 'add-on' changes and it worked. However, it was painful trying to figure it out.

Thank you so much for your help.

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Installing Flash Player

When I try to download flash player, it tells me a new version is already loaded. It is not.

Aug 11, 2012 7:21 AM

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