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jepalmer
jepalmer Calculating status...
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portfolio delete error message

Aug 17, 2012 6:32 AM

newbie question:

 

I am creating a portfolio of outlook email messages and when I'm in Acrobat X Pro, I get a "file is busy and cannot be deleted" error message when I try to delete a message.

Also, if I send this portfolioi to someone else, will they be able to delete a message with Reader?

 

Ultimately, what I'd like to do is export messages to a pdf file and be able to delete individual messages.  Messages should be sorted by date descending.

 

Thanks for the help.

590 Views   8 Replies   Latest reply: jepalmer, Aug 17, 2012 8:34 AM
 
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  • LoriAUC
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    1. LoriAUC,
    Aug 17, 2012 6:52 AM   in reply to jepalmer
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    What version of Acrobat X Pro. is this - 10.1.4?

    You cannot delete Outlook PDF portfolio messages in Reader.

     
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  • jepalmer
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    2. jepalmer,
    Aug 17, 2012 6:49 AM   in reply to LoriAUC
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    Yes

     

    10.1.4

     
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  • LoriAUC
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    3. LoriAUC,
    Aug 17, 2012 7:12 AM   in reply to jepalmer
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    Are you appending to the Outlook portfolio? Do you have any attachments from Outlook open during this process?

     
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  • jepalmer
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    4. jepalmer,
    Aug 17, 2012 7:26 AM   in reply to LoriAUC
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    No to appending

     

    Yes to attachments

     
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  • LoriAUC
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    5. LoriAUC,
    Aug 17, 2012 7:40 AM   in reply to jepalmer
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    Try closing the attachments and then deleting the email in your Portfolio.

     
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  • jepalmer
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    6. jepalmer,
    Aug 17, 2012 7:51 AM   in reply to LoriAUC
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    I don't think I have any attachments open.

     

    If the sequence is as follows, I get the error message.

     

    1.      open up a portfolio

     

    2.      right-click on one of the emails which has an attachment and then try to delete

     

     

     

    The layout tab is highlighted during the above.  It doesn't appear to make any difference if the file tab is highlighted.

     

     

     

    I get the same error message if I close all Acrobat windows and start afresh. 

     

     

     

    Thanks for the help.

     

    John

     
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  • LoriAUC
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    7. LoriAUC,
    Aug 17, 2012 8:03 AM   in reply to jepalmer
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    Does it make any difference if you temporarily turn off the following? Edit > Preferences > Security (Enhanced)  > Protected View off?

     
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  • jepalmer
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    8. jepalmer,
    Aug 17, 2012 8:34 AM   in reply to LoriAUC
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    No

     
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