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Crash after launch

Aug 16, 2012 9:00 PM

I am receiving an error message immediately after launch of Elements 10.  Win 7. See attached image.  Any ideas?photoshopElementsCrash.gif

 
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  • Currently Being Moderated
    Aug 16, 2012 9:06 PM   in reply to jdeline

    Is this happening to the Editor or the Organizer?

     

    How are you launching the affected application?  From the Welcome Screen or from Desktop shortcuts that you created?

     

    Ken

     
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  • Currently Being Moderated
    Aug 16, 2012 9:10 PM   in reply to jdeline

    The standard solution for situations like yours is to clear the preference file (make sure you have exited from PSE completely).

     

    1) Go to this folder:

    <C:\Users\USERNAME\AppData\Roaming\Adobe\Photoshop Elements\10.0>

     

    2) Rename: "10.0" to "10.0-old"

     

    3) Close your Windows Explorer

     

    4) Restart your PSE10.

     

    This should re-create fresh copies of all preferences files.

     

    Good luck.

     
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    Aug 16, 2012 9:23 PM   in reply to jdeline

    So I take it that you'e only having the problem with launching the Editor?

     

    Ken

     
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    Aug 16, 2012 11:23 PM   in reply to jdeline

    Yep, that "suggestion" wasn't indicated by the problem.

     

    No to re-installing. Just delete these two files -- they're in the hidden "\ProgramData" directory, so you'll need to temporarily change your folder options to show hidden files.

     

    "C:\ProgramData\Adobe\Photoshop Elements\10.0\ThumbDatabase.db3"

     

    "C:\ProgramData\Adobe\Photoshop Elements\10.0\Locale\en_us\MediaDatabase.db3"

     

    Start PSE, and wait while it automatically rebuilds those database files.

     

    Added:

    I changed the directory names to PSE10.

     

    Ken

     

    Message was edited by: photodrawken to correct typos.

     
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  • Currently Being Moderated
    Aug 17, 2012 10:03 AM   in reply to jdeline

    You're welcome, jdeline.

     

    Those PSE files control what appears in your Content and Effects panels.  The usual culprits that affect those files are installing 3rd party plugins, or actions, although I suppose it's possible that a malfunction of PSE while launching could, too.  Non-PSE apps are always a candidate, and your suspicions about Splashtop because of its behaviour is likely correct.

     

    Ken

     
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