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kolsontrp
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Can't sign in to DPS

Aug 17, 2012 9:04 AM

Tags: #problem #help #publishing #error #adobe #dps #ipad #indesign #folio #digital_publishing_suite

I am having a lot of trouble signing into DPS from Indesign, Folio Builder, Folio Producer, and Acrobat. Indesign gives me a Network Failure message and Online spins and spins then kicks me out. Prior to this issue i had also made a lot of corrections and updates to articles in folio but non of the edits were coming through in the Content Viewer on iPad. PLEASE HELP!

575 Views   5 Replies   Latest reply: kolsontrp, Aug 17, 2012 10:34 AM
 
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  • designemily
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    1. designemily,
    Aug 17, 2012 9:08 AM   in reply to kolsontrp
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    I have had the same trouble

     
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  • cheesenub
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    2. cheesenub,
    Aug 17, 2012 9:49 AM   in reply to kolsontrp
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    I seem to log in with the folio builder, but my folios don't show up.

     

    Folio Producer logs in fine and I see my folios on there.

     

    Edit: Can't connect to server for updates. Can't see articles in Folio Producer either.

     

    Edit 2: Seems like everything is back up.

     
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  • InstantCJ
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    3. InstantCJ,
    Aug 17, 2012 9:55 AM   in reply to kolsontrp
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    I'm experiencing this as well...just tried restarting the CS Service Manager as this article suggests:http://helpx.adobe.com/digital-publishing-suite/kb/error-svr-unknown-f olio-builder.html

     

    And it now gives me a network failure error instead of an unknown.

     
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  • InstantCJ
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    4. InstantCJ,
    Aug 17, 2012 10:29 AM   in reply to InstantCJ
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    UPDATE: I quit InDesign, and restarted my computer and things seem to be working fine now.

     
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  • kolsontrp
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    5. kolsontrp,
    Aug 17, 2012 10:34 AM   in reply to InstantCJ
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    things are better. But anyone know why i cannot update my files and view them on Content Viewer. When i log into Folio Producer online it online displays one orientation of one file of many. and even that fiule is outdated. Now after upgrading Content Viewer I cannot even click "View" or start the update that claims to be available.

     

    Frustrating.

     
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