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Joanne641 Calculating status...

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CS 6.0 Never Received e-mail For Upgrade

Aug 17, 2012 9:53 AM

I purchased CS 5.5 in April and never received 6.0 upgrade e-mail. I contacted customer service in May and they said it should be coming shortly. I waited and waited. It never came. I've contacted customer service a couple of times but am having difficulty getting getting an answer from customer service as to what I should do after being given a promo code that didn't work. Any suggestions?

416 Views 4 Replies Latest reply: Manish-Sharma, Aug 18, 2012 10:38 PM

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1. Mylenium,

Aug 17, 2012 7:03 PM in reply to Joanne641

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http://forums.adobe.com/community/download_install_setup

Create a post, wait for one of the employes to pick it up. Create a support case number before posting and include the case number in your post.

Mylenium

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2. Manish-Sharma,

Aug 17, 2012 7:22 PM in reply to Joanne641

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I don't know how much I can help here , but let me check.

BTW , As Mylenium suggested please create support case after login with your Adobe ID on Adobe.com.
Do write the descriptive note and the concerned team will definitely contact you either via e-mail or phone.

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3. Joanne641,

Aug 18, 2012 7:58 AM in reply to Manish-Sharma

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I actually had to call customer support yesterday for another issue involving my Acrobat X and while waiting for computer re-boot I explained my upgrade issue and the really nice lady helped get my problem resolved!

Thank you both for yor replies!

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4. Manish-Sharma,

Aug 18, 2012 10:38 PM in reply to Joanne641

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Thanks for the update and I 'am glad to hear your problem is solved

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