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joeliomartin
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Premiere Pro CS 6 Family Won't Install

Aug 14, 2012 4:43 PM

Hello,

I just got the trial version of creative cloud and everything about it is super awesome except for the fact that Premiere Pro CS6 will not install at all. Everything else has installed percectly with the Adobe App Manager, but for some reason Premiere always says "Installation Failed" even after many restarts, retries, whatever.

 

I had CS5 Production premium before this, and have uninstalled the old CS5 Premiere, but still am not having any luck. Has anyone else had this problem, or knows how to solve it?

 

Thanks for helping!

1148 Views   5 Replies   Latest reply: joeliomartin, Aug 17, 2012 9:45 AM
 
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  • John Waller
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    1. John Waller,
    Aug 14, 2012 5:25 PM   in reply to joeliomartin
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    Just to be clear, can you confirm that you are definitely running a 64 bit operating system?

     

    CS6 is 64 bit only but I believe CS5 was too. Just wanted to confirm before any further troubleshooting.

     
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  • joeliomartin
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    2. joeliomartin,
    Aug 15, 2012 10:49 AM   in reply to John Waller
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    Yes, I am running Mountain Lion on a 2010 i7 iMac. It's strange because I have gotten After Effects, Photoshop, and Illustrator all to install without a problem but Premiere really doesn't want to.

     
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  • David__B
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    3. David__B,
    Aug 16, 2012 4:42 PM   in reply to joeliomartin
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    I'm moving this thread over to our download/installation forum.

     

    For general Creative Cloud Membership questions, here is the FAQ link:

    http://www.adobe.com/products/creativecloud/faq.html

     

    -Dave

     
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  • gmmyz
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    4. gmmyz,
    Aug 17, 2012 12:07 AM   in reply to David__B
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    Hi David

     

    Premiere installation failed, too.

    After cancelling, AAM shows Premiere installed, but there is no (visible) Premiere.app or Folder on /applications.

    Starting my Creative Cloud installation, member/no trail, with PS, AE , Premiere... PS 6, AE works fine

    System requirements should be ok: MacBook Pro (early 2008) OSX 10.6.8 / Intel Dual Core 2,5 GHz / 4GB RAM/

    No Problems with CS 5.5

    What about your Link?  http://www.adobe.com/products/creativecloud/faq.html

    Any friendly solutions meanwhile. Where to find?

     

    Gimmyz

     
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  • joeliomartin
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    5. joeliomartin,
    Aug 17, 2012 9:45 AM   in reply to gmmyz
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    I can't even get AAM to show Premiere as installed. Is there any answer to this problem out there? I really would like to purchase Creative Cloud, but without Premiere, it's no deal for me. Does it have anything to do with the previous installation of CS5? SOMEONE HELP ME!

     
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