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owen01
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elements 9 wont accept upgrade to v. 9.03

Aug 17, 2012 7:33 AM

Tags: #photoshop_elements_9

this is first time upgrade notice appeared even though upgrade was released months ago . file downloads to computer but won't upgrade v 9.0 to 9.03

273 Views   4 Replies   Latest reply: photodrawken, Aug 17, 2012 2:41 PM
 
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  • photodrawken
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    1. photodrawken,
    Aug 17, 2012 10:16 AM   in reply to owen01
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    Do the upgrade manually:

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=5000

     

    Ken

     
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  • owen01
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    2. owen01,
    Aug 17, 2012 11:04 AM   in reply to photodrawken
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    thanks for the reply. I tried manual download and same result. the zipped file will not unzip. I have used 2 different unzip utilities and the unzip function in windows 7. i have also retried the download and still get same results. appears to be bad software upgrade from adobe but as you know  I have found their service poor to nonexistant.

     
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  • MichelBParis
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    3. MichelBParis,
    Aug 17, 2012 11:54 AM   in reply to owen01
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    owen01 wrote:

     

    thanks for the reply. I tried manual download and same result. the zipped file will not unzip. I have used 2 different unzip utilities and the unzip function in windows 7. i have also retried the download and still get same results. appears to be bad software upgrade from adobe but as you know  I have found their service poor to nonexistant.

    I don't have PSE9, but I was able to download and unzip the patch without problem (7zip). Ther resulting unzip is a folder containing a 'patcher.exe' file and a META-INF sub-folder. The patcher programs opens and tells me I don't have the correct version. All seems ok here.

     
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  • photodrawken
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    4. photodrawken,
    Aug 17, 2012 2:41 PM   in reply to owen01
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    owen01 wrote:

     

    I tried manual download and same result. the zipped file will not unzip. I have used 2 different unzip utilities and the unzip function in windows 7.

    Then the problem is on your system -- browser or firewalll or anti-virus, etc.

     

    Ken

     
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