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coredvideo
coredvideo
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No Audio, No Sequence Presets!!!

Aug 16, 2012 5:22 AM

I recently updated to CS6 Master Collection.I have two major problems,

1: No audio when i import clip to the timeline.(importing with full folder structure)

2: There is no Presets on the premiere seq menue.....

iam using MASTER COLLECTION CS6

I also upated the premiere but no help.Picture 2012-08-16 17_09_38.png

.Picture 2012-08-16 16_58_12.png

651 Views   6 Replies   Latest reply: coredvideo, Aug 17, 2012 11:53 AM
 
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  • SAFEHARBOR11
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    1. SAFEHARBOR11,
    Aug 16, 2012 6:51 AM   in reply to coredvideo
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    The lack of Sequence presets looks like it's running in trial mode perhaps, otherwise could be a bad install. Did you uninstall your old version completely and run Adobe Cleaner utility before the CS6 install?

     

    http://www.adobe.com/support/contact/cscleanertool.html

     

    As for no audio, please try using the Media Browser to Import your clips into Premiere, should find a tab for this at lower left of Premiere interface. This is the preferred method for tapeless media import.

     

    Thanks

     

    Jeff Pulera

    Safe Harbor Computers

     
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  • Ann Bens
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    2. Ann Bens,
    Aug 16, 2012 7:18 AM   in reply to coredvideo
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    Try this:

     

    • Fully deactivate your software (Help > Deactivate).
    • Quite all Adobe applications.
    • Restart your computer.
    • Restart the application.
    • Choose Help > Activate to re-activate the software.
    • Create a new project.
    • Create a new sequence.
     
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  • Greg Baber
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    3. Greg Baber,
    Aug 16, 2012 8:58 AM   in reply to coredvideo
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    The fact that you are missing presets means that there are a series of codecs that were not properly activated.  This is also the cause of your missing audio.

     

    Ann's recommendation of reactivating should resolve the issue.  You also may have to restart Premiere twice after activation before the presets will appear.

     
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  • coredvideo
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    4. coredvideo,
    Aug 17, 2012 3:59 AM   in reply to Ann Bens
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    Ann,

    I dont know what i did but it seems to work now.

    I was going shoot my self literly coz of this problem, B'coz i never stuck for long time in any bug like CS6 audio and presets missing bug......So it sorted it out itself i just shutdowned the system last night and went out.

    And 2day i just turned on the "torcher machine" and loaded PR, all the presest are available audio is fine i dont know what happend i really dont.

    But my sixth sense says its gotta do sumthing with activating it properly. Picture 2012-08-17 15_55_58.pngPicture 2012-08-17 15_56_40.png

     
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  • Greg Baber
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    5. Greg Baber,
    Aug 17, 2012 9:08 AM   in reply to coredvideo
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    Your computer was able to connect to our activation server, and then resetting it made Premiere reload your codecs -- we have a document on this issue now.

     

    http://forums.adobe.com/message/4627315#4627315

     
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  • coredvideo
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    6. coredvideo,
    Aug 17, 2012 11:53 AM   in reply to Greg Baber
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    BINGOO!!!!!

    You are right Greg, The whole phenomena about missing audio and presets are related to this..

    This could help alot users out there. You should make an announcement on this matter.

     
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