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Jim_Usrey Calculating status...

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Creative Cloud Download Issues

Aug 17, 2012 8:49 AM

I signed up for Creative Cloud. I Downloaded the App Manager and am trying to download the first app I need, Photoshop, but it keeps downloading, showing progress is well beyond 100% (245% the first time). I tried restarting my computer, I tried reinstalling the download manager, and have tried this 3 times now and get the same thing, over 100% downloaded with no end in sight.

I need to get this up and running quickly. Any ideas?

618 Views 4 Replies Latest reply: Jeff A Wright, Aug 17, 2012 3:00 PM

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1. MichaelKazlow,

Aug 17, 2012 11:25 AM in reply to Jim_Usrey

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Moved to Adobe Creative Cloud

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2. Jeff A Wright,

Aug 17, 2012 12:36 PM in reply to MichaelKazlow

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Can you please try downloading the Photoshop trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop. Once downloaded and installed choose the License this Software option and enter the Adobe ID associated with your Creative Cloud subscription.

I would be curious if you end up having the same difficulties with other Adobe applications.

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3. Jim_Usrey,

Aug 17, 2012 1:21 PM in reply to Jeff A Wright

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Downloading the trial directly worked. Illustrator did the same thing so I
will need to download directly as well.

Flash and Dreamweaver downloaded successfully through the App Manager.

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4. Jeff A Wright,

Aug 17, 2012 3:00 PM in reply to Jim_Usrey

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Ok thank you. Do you receive any error messages at all? Which operating system are you using?

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Creative Cloud Download Issues

Aug 17, 2012 8:49 AM

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