I am using Captivate 5. My recordings have always recorded each mouse click, and provided a text bubble. The filmstrip on the left of the edit screen show the slide with a mouse icon just under the right corner. Suddenly all of my recordings are being made with a different setting. Now the filmstrip shows a movie camera icon without any mouse clicks or text bubbles. How do I get back to what I had originally??
Strange: is this the case for all the slides? Do you see a red line in the center of the timeline bar for the slide? Can you close Captivate, restart and try again? Normally in Automatic mode Captivate switches to Full Motion Recording only for the situations listed in the Preferences, Recording, Settings: Drag&Drop and Mouse wheel actions. You can also force into FMR during capture by using the shortcut key F9 - did you do that perhaps?
It is absolutely possible that I hit F9 at some point! Could that permanently reset the record settings? Do you know how I can change the settings back?
It is happening for all slides, yes. I do see the red line in the timeline bar. I have closed Captivate several times this last week and shut down my computer hoping it would re-set. And I have seen it switch to FMR, but it has never applied to every slide.
Did you retry? Clear the cache, eventually clear the Preferences folder, it is labeled Captivate 5 and can be found in your profile:
On Win7 it is to be found in :\\Users\<your username>\Appdata\Local\Adobe\
Beware: you will lose all customisation deleting this folder while CP is closed, when restarting a new folder will be created and you are back to default settings.
I just ran into the same problem. After recording several demos over the past few days, with no problem, many of my mouse clicks (and resulting screen shots) are no longer being recorded in automatic mode.
I have been looking for the "preferences" file, so that I could delete it. But, I can't seem to find one. Is there a chance, if I haven't set any preferences, that I don't have one?
I'm on Windows 7 and looked in subdirectories of:
The Preferences "file" is actually a collection of files inside that Captivate 5 folder. So just rename that entire Captivate 5 folder as CaptivateOLD. When you next start Captivate it will create a new folder again with new default preferences.
Thanks for the tips. I cleared my cache, renamed the "Captivate 5" folder and even shut down and rebooted my system. None of this seems to help. I must have reset a parameter that I'm not catching. When I do something as simple as (mouse clicking each one):
Start → All Programs → Accessories → System Tools → System Information
All I get in the resulting file is a frame with the click on "Start" and then the the next frame is the System Information window (none of the clicks in-between).
With the System Information window up, I expand each of the left categories by clicking the "+" to the left, but all I see in my resulting Captivate project is the screen that results after all three have been expanded (not each individual expansion).
Update: This appears to be related to the fact that I'm trying to capture from a remote desktop. After adjusting my settings, and trying a few other tests with a co-worker, I found that the lack of screen captures only happens on this remote desktop. The odd thing is that I hear the Captivate-initiated mouse-click, so I know Captivate is aware of this activity. It's just not saving all of these mouse click screens.
I am also facing the same problem did you get any solution on this? i am not capturing from remote but even though when i am opening a popup within the application i am trying to capture this problem comes.
if any one knows why is it happning Please let me know
I've done a couple of things since my last note. First, I always hit the "Print Screen" button if there's a screen I want to make sure doesn't get lost. Second, I updated from Adobe Captivate 5.0 to 5.5.
My method of hitting "Print Screen" so many times adds some edit time, since I frequently get the screen captured more than once. But, as I mentioned in my note above, this was primarily happening when I used a Remote Desktop.
Two other things... First, with the Remote Desktop, even if a screen wasn't missing, sometimes Captivate would capture before the screen finished refreshing, which also made my manual captures more useable. Second, I upgraded to Adobe Captivate 5.5 about half-way through this project (which consisted of about 40 short demos). I seemed to have fewer problems with the updated software. But, I kept performing the manual screen capture because it seemed easier to edit out the duplicate screens than to get an entire demo captured, only to find a screen was missing (or incomplete).
Thanks for the Reply but I am using captivate 5.5, and I followed all the steps mentioned, but no Luck!, hope reinstalling the software will help. however thanks for the reply. and update if you come to know better resulation for this.
Europe, Middle East and Africa