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Creating PDF from Word and not having proper font displayed even though it is embedded in Word???

Aug 15, 2012 7:35 AM

Tags: #acrobat #word #pdf

Ok, so, we are trying to figure the best way to convert our customers Word files to PDFs once we receive them.  Sometimes, they use fonts we do not have.  Our fix, thus far, is the "embedd font" option in Word when they save the file.  This then allows us to view the font in word as it should appear (correct).  The problem is, when we creat the PDF from Word, the font is missing...even though we think we have the proper settings in our preset for the PDF creation.  Once we create the PDF, it is converting all the missing fonts to Arial MT.  We are using Acrobat X Pro

 

Now, the strange thing is....if we use a free, generic option (PDF Creator)....it WORKS!?!  The font appears as it should.  We are baffled at what to do???  Again, keeping in mind that we want to ensure the PDFs we create from customer Word files will always have proper font when PDF is created.  

 

Thoughts?? suggestions??  Thank you in advance

 

Paul

 
Replies
  • Currently Being Moderated
    Aug 17, 2012 3:40 AM   in reply to pwhite2315

    Use the Print or Press job options (or change the font properties in Standard) to convert to PDF. It is possible that the font is not licensed for embedding. In this case, Acrobat will not embed the font because of license issues. The fact that other conversions may work may be that they are not adhering to the license (and you would not want to post in such a case). If you use Ctrl-D when the PDF is open, you should be able to check the font tab for embedding. Since you have made the comment about the fonts being Arial MT, it suggests you have checked that and that they are not embedded. So Arial MT is the substitution font used.

     

    You also have to be careful that the printer properties (or PDF Maker) has the option set to use the document fonts.

     
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  • Currently Being Moderated
    Aug 17, 2012 5:41 AM   in reply to pwhite2315

    The Adobe PDF printer has an option "Rely on system fonts only; do not use document fonts". That sounds as if it would have this effect.  Change it from the Printers Control Panel, restart Word.

     
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  • Currently Being Moderated
    Aug 17, 2012 7:39 AM   in reply to pwhite2315

    When you use the Acrobat icon in Word, it does, behind the scenes, print to Adobe PDF. So I'd be hopeful that is now fixed too.

     
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  • Currently Being Moderated
    Aug 17, 2012 9:03 AM   in reply to Test Screen Name

    Starting with AA9, the PDF Maker function and the print to Adobe PDF were separated in function. I am not sure how. In the WORD setting I see for preferences, you can enter the preference and select advanced settings. The settings you see would be for the job settings file selected under Conversion Settings in PDF Maker (create PDF). Under teh font tab, you want to select to embed all fonts and probably subset below 100%. You do not want any fonts in the never embed list typically (you can check the settings under the print or press settings to get an idea about the fonts). If you change the settings you will have to save to a new name and then be sure that name is used in the Conversion Settings. The default settings are read only and I would recommend to not change that feature, but define a new one based on one of the defaults.

     

    In my versions of WORD and AA on this system, I see no preference for system vs document fonts. My guess that document fonts is a requirement in PDF Maker, but not sure. Embedding the fonts in the WORD file does not mean that they are forwarded. In fact, in OFFICE 2007 and 2010, the embedding was further restricted in OFFICE. OFFICE no longer (at least last I checked) embeds fonts that are part of vector graphics, on the fonts in the text. The has been an issue for folks who use MathType and other vector drawing packages. If the PDF is created on that machine, no problem. But it reduces the portability of the DOC/DOCX file. Have not checked OFFICE 2010 to see if it was fixed, but I doubt it.

     

    If you can get everything correctly with the Adobe PDF printer, then it is not a licensing issue. Trying the print or press settings in PDF Maker might solve the problem. The advantage of PDF Maker is that it includes bookmarks, links, and accessibility tags. If those are not needed for your use, then printing will generally give a substantially smaller PDF file. However, be sure to keep your original DOC file as going backwards is not easy with out the tags that provide document structure.

     
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  • Currently Being Moderated
    Aug 17, 2012 1:45 PM   in reply to pwhite2315

    I am so far back I cant count

    Just trying Adobe to create pdf's

    can save but cant find so cant attach to email

    Considering returning to covered wagon days

    IF you can help please eamil VERY specific instructions

    Thank You

    artadspec@comcast.net

     
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  • Currently Being Moderated
    Aug 17, 2012 2:43 PM   in reply to artadspec@comcast.net

    I assume you mean Acrobat (probably the trial version). Any attachments would not make it to the forum anyway as attachments are not allowed for security reasons. You can post screen shots.

     

    To create a PDF in basic form, open any application and a document you would like to convert to PDF. Go to the file menu and select print, and denote the Adobe PDF printer. Then simply complete the process. If you go to the printer properties, on the settings tab you should have the option of asking for a file name and such. After a while the settings should make more sense, but at first they can be confusing. When you set the file name, pay attention to where you put it.

     
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    Aug 22, 2012 8:19 AM   in reply to Bill@VT

    Bill@VT wrote:

     

    ...in OFFICE 2007 and 2010, the embedding was further restricted in OFFICE. OFFICE no longer (at least last I checked) embeds fonts that are part of vector graphics, on the fonts in the text. The has been an issue for folks who use MathType and other vector drawing packages. If the PDF is created on that machine, no problem. But it reduces the portability of the DOC/DOCX file. Have not checked OFFICE 2010 to see if it was fixed, but I doubt it.

    Sadly, no. It's still not fixed in Office 2010 (and probably not Office 2013 either, though I haven't checked). I doubt MS has any plans at all to fix it. Previously it was possible to include 1 character (generally a space) from the MathType fonts (generally only MT Extra was required). Word would then "see" the font's use, and would embed it. Not anymore. AA has its own font embedding mechanism, which you're pointed out, but that can be problematic too.

     
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  • Currently Being Moderated
    Aug 22, 2012 12:40 PM   in reply to MrMathType

    It is almost as though MS does this type of thing to mess up competitors, MathType being one example. Who knows for sure? Probably no one, but it is fun to conjecture at times.

     
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