• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

flash player

New Here ,
Aug 17, 2012 Aug 17, 2012

Copy link to clipboard

Copied

i have been having troble with flash for a while.i wold like to     get this reasolved.

help

                                                 debbie webber

Views

3.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 17, 2012 Aug 17, 2012

Copy link to clipboard

Copied

Hi Debbie,

We'll need more info to work from.  What operating system and browser are you using?  What kind of problem is occuring and how long would you say it's been going on for?

Thanks,

Chris

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 17, 2012 Aug 17, 2012

Copy link to clipboard

Copied

i am using google crome.when i play the games it will say that flash has

crashed. i have been having this problem for awhile. can yo help please

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 19, 2012 Aug 19, 2012

Copy link to clipboard

Copied

hi,

i sent you more info on the problem with the flash player always crashing.i need

help to get this resolved

debbie

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 21, 2012 Aug 21, 2012

Copy link to clipboard

Copied

Hi Debbie,

Can you please verify that you are using Chrome version 21.0.1180.83 m?  If you are, and the crashes continue, please try the following steps:

  1. Navigate to "about:plugins" in the Chrome address bar
  2. Click the Details link in the upper right part of the page to expand all items
  3. Locate the "Shockwave Flash" entries (there will be 2 or 3 of these)
  4. Click "Disable" for the PPAPI copy (most likely the first one listed), which should have a version number of 11.3.31.230
  5. Restart Chrome for good measure and try again

Thanks,

Chris

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 21, 2012 Aug 21, 2012

Copy link to clipboard

Copied

hi

I am using crome. my lap top is not very old. my compter guy tried everything he

cold think of and i am still having problem. he did try that method

Debbie

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 22, 2012 Aug 22, 2012

Copy link to clipboard

Copied

What Chrome version are you using?

What Flash Player version is on that Chrome?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 22, 2012 Aug 22, 2012

Copy link to clipboard

Copied

hi

the chrome i am sing is 21.0.1180.83m. it says that its the lastest version also

i have the latest version of flash realeashed by chrome also my flash comes with

updates auutomaticly

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 22, 2012 Aug 22, 2012

Copy link to clipboard

Copied

Can you tell us what version of Flash Player is reported as being installed when you visit this page?

http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 22, 2012 Aug 22, 2012

Copy link to clipboard

Copied

it is 11.3.31.230

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 22, 2012 Aug 22, 2012

Copy link to clipboard

Copied

Ok, that means you're running Chrome's built in version of Flash Player.  To see if this version is to blame, you need to disable this version using the steps I listed in post #4.  Once done, you should see the version 11.3.300.271.  Once you get that, try again.

Here's a page that also describes the process: http://helpx.adobe.com/flash-player/kb/enable-system-flash-player-goog le-chrome.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 24, 2012 Aug 24, 2012

Copy link to clipboard

Copied

tried that. tried everything could think of

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 27, 2012 Aug 27, 2012

Copy link to clipboard

Copied

hi,

i sent you a email a couble days ago my flash is still crashing my computer guy

has tried everthing under the sun to try and nothing has helped

deb

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 27, 2012 Aug 27, 2012

Copy link to clipboard

Copied

After trying those steps, did you verify which version was being used?  You might want to also clear your Flash Player cache.

How do I clear my Flash Player cache and settings?

Ps.  I looked, but I couldn't find any email from you, other than your post on the 24th.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 28, 2012 Aug 28, 2012

Copy link to clipboard

Copied

hi.

we have gone trough all the trouble shooting tips and it is still crashing. i

get a little tried of seeing that little puzzle peace

deb

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 02, 2012 Sep 02, 2012

Copy link to clipboard

Copied

hi.

i emailedn you last week. the flash player is still not working. my computer guy

has done everything that you said to try and i do mean everything.

de

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 06, 2012 Sep 06, 2012

Copy link to clipboard

Copied

dear chris

i have emailed you a copuble times before this.as i said before my computer guy

has done everthing in hie knowlege and vast experiacce and it still crashing all

the time

i look forward to hearing from tou

debbie

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 06, 2012 Sep 06, 2012

Copy link to clipboard

Copied

LATEST

Debbie,

Other than opening a new issue over on the Chromium bug database, the only other thing I can recommend at this time is going back to a previous version of Flash Player (such as the latest 10.3) release, then disabling the PPAPI plugin in Chrome.  Please note though that when Chrome updates, it's possible that they will reset Flash to again use the PPAPI version.

How do I revert to a previous version of Flash Player?

http://helpx.adobe.com/flash-player/kb/enable-system-flash-player-google-chrome.html

Chris

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines