I am deploying Adobe Flash Player 11.3.300.270 via an .msi file to a number of computers running Windows XP, Vista, and 7.
In all cases, Flash Player installs properly on the PCs. In a few cases, the installation reports an error 0x6BA.
Here are my questions:
1) What does error 0x6BA mean?
2) Why am I receiving this error, even when Adobe Flash Player has installed successfully?
I haven't run into that error before. Could you post the contents of your flashinstall.log?
Where do I find the Flash Player installation log on Windows?
C:\Windows\system32\Macromed\Flash\FlashInstall.log
=O====== M/11.3.300.271 2012-08-15+14-47-21.420 ========
0000 [I] 00000010 "C:\Windows\TEMP\{A347486B-157F-4E96-87EB-AF94D6E136A1}\InstallFlashP layer.exe" -install -skipARPEntry -iv 9 -au 4294967295
0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_271.ocx
0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_ActiveX.e xe
0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_ActiveX.d ll
0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0007 [I] 00000012
=X====== M/11.3.300.271 2012-08-15+14-47-36.552 ========
=O====== M/11.3.300.271 2012-08-15+21-16-39.283 ========
0000 [I] 00000010 "C:\Windows\TEMP\{A360BE76-A8EA-40AC-9240-EA53E2E63D18}\InstallFlashP layer.exe" -install -skipARPEntry -iv 9 -au 4294967295
0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0003 [W] 00001036 Software\Opera Software/Last CommandLine 2
0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
0005 [W] 00001036 Software\Opera Software/Plugin Path 2
0006 [W] 00001036 Software\Opera Software/Plugin Path 2
0007 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_3_300_271.dll
0008 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_Plugin.ex e
0009 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 [I] 00000012
=X====== M/11.3.300.271 2012-08-15+21-16-48.367 ========
=O====== M/11.3.300.270 2012-08-15+21-16-51.274 ========
0000 [I] 00000010 "C:\Windows\TEMP\{60B5F4FC-2963-4AF2-AA3C-420AE097D5EA}\InstallFlashP layer.exe" -uninstall plugin
0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0002 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0003 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0004 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0005 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0006 [W] 00001021
0007 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0008 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0009 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
0011 [W] 00001036 Software\Opera Software/Last CommandLine 2
0012 [W] 00001036 Software\Opera Software/Plugin Path 2
0013 [W] 00001036 Software\Opera Software/Plugin Path 2
=X====== M/11.3.300.270 2012-08-15+21-16-51.347 ========
====================================================================== ====
C:\Windows\syswow64\Macromed\Flash\FlashInstall.log
=O====== M/11.3.300.271 2012-08-17+23-52-38.046 ========
0000 [I] 00000010 "C:\Windows\TEMP\InstallAX.exe" -install -msi
0001 [F] 00001041
=X====== M/11.3.300.271 2012-08-17+23-52-40.317 ========
=O====== M/11.3.300.271 2012-08-17+23-57-25.164 ========
0000 [I] 00000010 "C:\Windows\TEMP\InstallAX.exe" -install -msi
0001 [F] 00001041
=X====== M/11.3.300.271 2012-08-17+23-57-26.006 ========
=O====== M/11.3.300.271 2012-08-18+00-28-17.077 ========
0000 [I] 00000010 "C:\Windows\TEMP\InstallAX.exe" -install -msi
0001 [F] 00001041
=X====== M/11.3.300.271 2012-08-18+00-28-18.133 ========
Hello Chris,
I tried the steps listed in the article you send me above. I am now using Adobe Flash Player 11.4.402.287.
Here was the outcome:
1) The SubInACL script ran without any errors
2) The SubInACL script did not detect an permissions problems in the file system or the registry
3) I am running the installation of Adobe Flash Player under the SYSTEM context, so I should have permission to do anything on the PC
4) The package still installs successfully, but I receive the 0x6BA error on 9 different makes and models of computers
Here is the latest FlashInstall.log file from one of my affected systems:
=O====== M/11.4.402.287 2012-10-09+09-33-13.313 ========
0000 [I] 00000010 "C:\Windows\TEMP\{E857B6ED-B07C-4D8E-9913-DC6B3E598C76}\InstallFlashP layer.exe" -install -skipARPEntry -iv 9 -au 4294967295
0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_4_402_287.ocx
0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_287_ActiveX.e xe
0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_287_ActiveX.d ll
0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0007 [I] 00000012
=X====== M/11.4.402.287 2012-10-09+09-33-21.915 ========
=O====== M/11.4.402.287 2012-10-09+09-46-31.128 ========
0000 [I] 00000010 "C:\Windows\TEMP\{5CE89728-E630-47C3-9538-3BED6D8DF06F}\InstallFlashP layer.exe" -install -skipARPEntry -iv 9 -au 4294967295
0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0003 [W] 00001036 Software\Opera Software/Last CommandLine 2
0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
0005 [W] 00001036 Software\Opera Software/Plugin Path 2
0006 [W] 00001036 Software\Opera Software/Plugin Path 2
0007 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_4_402_287.dll
0008 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_287_Plugin.ex e
0009 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 [I] 00000012
=X====== M/11.4.402.287 2012-10-09+09-46-41.143 ========
Here are my questions:
1) What does error 0x6BA mean?
2) Why am I receiving this error, even when Adobe Flash Player has installed successfully?
3) Why do I not see the 0x6BA error in the FlashInstall.log file? Is this error logged in some other file?
4) What other data would you like me to collect so that you can diagnose this issue?
North America
Europe, Middle East and Africa
Asia Pacific