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Insufficient data for image

Aug 17, 2012 2:17 PM

Tags: #insufficient_data_error

I just received an update to version 10.1.4.  My previous version was 10.1.23.  After the upgrade , I started to receive an error message insufficient data for image.  This is the first time this error appeared so it has to be related to the new version.   I unistalled this version and installed version 9, the problem went away.  Is anyone else having this issue or is there a fix for this issue? 

 

Thanks...

 
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  • Currently Being Moderated
    Aug 18, 2012 4:45 AM   in reply to TroyStreet

    Could you please share any such PDF with me, to enable me to have a look at it from our end.

     
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  • Currently Being Moderated
    Aug 18, 2012 5:43 PM   in reply to TroyStreet

    Hi,

    I just installed the update for Adobe Acrobat 10.1.4 and no matter which PDF file I open, the same error message comes up.  I hit the "O.K." button and the message goes away.  Nothing seems to be any different while reading the file -- I wonder if it's an error that just automatically comes up but has no bearing on the file being read?

     

    Small Town Gal

     
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  • Currently Being Moderated
    Aug 20, 2012 3:09 AM   in reply to TroyStreet

    Same problem for me.  I changed the zoom setting to 100% and file displayed fine.  Hope this helps.

     
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  • Currently Being Moderated
    Aug 20, 2012 3:40 AM   in reply to Nabbies

    I speculate this is the same problem as here

    http://forums.adobe.com/message/4632511#4632511

     
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  • Currently Being Moderated
    Aug 20, 2012 5:27 AM   in reply to TroyStreet

    Renaming the users local profile seems to fix this issue

     
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  • Currently Being Moderated
    Sep 16, 2012 2:06 AM   in reply to mani79er

    A month ago Nikhil Gupta of Adobe promised me to fix this issue. The same promise is made on the Adobe web page at http://blogs.adobe.com/dmcmahon/2012/08/21/acrobat-insufficient-data-f or-an-image-error-after-updating-to-10-1-4-or-9-5-2/ However, Adobe has yet to announce a date for the release of Adobe Reader 10.1.5. Well?

     
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  • Currently Being Moderated
    Sep 18, 2012 6:46 AM   in reply to groucho7

    This particular issue has been logged for tracking, while we design, build and test a proper solution.  But, since each release must balance the needs of all of our customers, especially when security fixes are involved, an issue can be delayed from one update to the next. Therefore, we cannot provide an exact timeline until the fix has been officially submitted into our production build process, which unfortunately, is not the case at this time. If this issue is blocking your workflow, please try the workaround provided in the blog mentioned, while we continue to work on a fix.”

     
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  • Currently Being Moderated
    Sep 19, 2012 5:19 AM   in reply to Nikhil.Gupta

    Release 10.1.4. This is a lethal problem. After running the recognize text tool the PDF is nothing but blank pages and, if saved, a valuable PDF is lost.  The "fit to page" work-around does not work.  This is not just an inconvenience.  It is bad enough that I believe 10.1.4 should be with drawn immediately.  I will certainly roll back to the previous release immediately.

     
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  • Currently Being Moderated
    Sep 19, 2012 10:34 PM   in reply to benschwartz55

    I have the same problem with Reader 9. Frustrating there is no solution. I tried reducing the display, saving the pdf as optimized, but nothing.

     
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  • Currently Being Moderated
    Sep 20, 2012 6:34 AM   in reply to Nikhil.Gupta

    Here is an example you can try yourself.

    If you cannot fix it please recommend a work-around.

    Somehow, destroying valuable documents seems to me to be equally as important as fixing the latest security hole.

     

    At

    http://archive.org/details/pioneersongstert00thom

    select PDF and save it

    Open the downloaded PDF: pioneersongster00thorn.pdf

         edit > preferences > page display

              Zoom: Fit Page

              OK

         tools > recognize text > AA In This File

              Recognize Text:

                   Pages: All pages

                   Settings: Primary OCR Language: English (US); PDF Output Style: Searchable Image; Downsample To:600 dpi

              OK

    

    Upon completion get "Insufficient data for an image"

              OK

    

    Now, review PDF page by page: every page except the front and back cover is blank.

     

    If you don't know that the text has been trashed, the next reasonable thing to do is

              tools > Reduce the time for searching by adding a search index

                   Embed Index...

                   For

                        The PDF document needs to be savede before an index can be embedded. Do you want to save and continue?

                        Yes

                   the index is embedded but the PDF is useless.

    

    In this example only some time has been waisted since the original PDF can be downloaded again.

    I was not so fortunate with PDF's downloaded in the past but no longer available, and for which I did not discover the disaster until long after the text had been "recognized".

     
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  • Currently Being Moderated
    Sep 23, 2012 1:04 PM   in reply to Nikhil.Gupta

     

    Apparently my example of a PDF destroyed by this problem in Acrobat X was either not clear or not convincing.

    Had it been clear or convincing I would have expected, as a registered Acrobat X user, to have had an independent warning about ths lethal problem from Adobe.

    You have my example of a PDF destroyed by this bug. I start with that PDF to illustrate how that problem effects my use of Acrobat X.

    I am a researcher. Acrobat X advanced search is one of my most important tools.

    The PDF I used to illustrate the problem, the International Archive digitization of Harold W Thompson's _A Pioneer Songster_, came to my attention because of some reference to a song it includes. Having used that bit of information I saw that the PDF has many other interesting songs and is likely to have information I will need for future projects. I would normally use the Acrobat X tools I cited in my example to make the PDF searchable.

    I run many searches every day and each uses the Acrobat X advanced search to look through the hundreds of PDFs in my library. I often don't look at a PDF after I convert it unless it satisfies a search.

    As I showed in my example, the PDF of Thompson's book will never satisfy a search because its content was completely destroyed by the conversion process. Worse, I will not know that the PDF is destoyed unless I am surprised by it's failure to satisfy a particular search. Then I will look at the PDF itself and see that it is entirely blank. That may be a long time after the conversion.

    This bug has already been in the field for more than a month and, since my backups go back only a month, I have already lost PDF's that I cannot retrieve from my backups. If I had not discovered this problem I would continue to destroy my library in ignorance, and not be able to restore the lost PDF's from backup. Much worse, valuable PDF's are not always available from their original source.

    To sum up, not only are searches no longer getting hits from expected sources, but those sources - which may not be replaceable - are quietly being destroyed.

    As I said above, I would have expected, as a registered Acrobat X user, to have been warned by Adobe of the dangers of this lethal bug. You have my example, in which the page display "fit page" workaround is ineffective. If there is a workaround that works for my example please post it here and include it in the notification to Acrobat X users.

     
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  • Currently Being Moderated
    Sep 23, 2012 2:47 PM   in reply to benschwartz55

    A terrible problem indeed but I don't understand why you consider PDFs destroyed. It's a display problem - isn't it? PDFs will display again undamaged if you go back - won't they?

     
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  • Currently Being Moderated
    Sep 23, 2012 6:11 PM   in reply to Test Screen Name

    If you are using Acrobat Reader then no damage is done to the PDF.

    If you are using Acrobat X uou often use it to build PDF's or modify them, in my case by making them searchable. The procedure is destructive in that you usually replace the original unsearchable text wiith the new searchable text.

     

    The act of making a PDF searchable generates the error message but also, stealthily, makes the target PDF blank.

    The problem is stealthy because, usually, the cover of the PDF looks fine; only the internal pages are blank.

    In order to embed an index you have to save the PDF and what you are saving is the PDF of a nice looking cover and blank pages inside.

    I agree that for Reader users the problem is an annoyance, but for Acrobat X users that use the Acrobat tools to make the PDF searchable, the bug is exactly the disaster I have described.  The PDF cannot be restored by closing it and opening it again.  There is nothing worthwhile left to open.

    The problem is that apparently the tools use the buggy Reader code to do the conversion to searchable text, and in doing that they convert the displayed text whcih is blank, and so, destroy the source.

     
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  • Currently Being Moderated
    Sep 26, 2012 7:18 AM   in reply to TroyStreet

    I have found a sufficent work around for those of you with Adobe Acrobat 9.5.2 Professional and Standard

     

    The following issue started with the Adobe Acrobat patch 9.5.2 This message will be displayed if the PDF has an embedded JPG image.

    Adobe does not have a patch to resolve this error message yet. The solution below is a workaround until Adobe releases a fix.

    When opening a PDF the following message is displayed: "Insufficient data for an image".

      

     

    In order to view these PDF's, the user may "optimize" the file. The process is shown below.

    As another alternative, the user may go to Citrix and open the PDF.

    1. In Adobe Acrobat, Click OK.

    2. Click Document> Optimize Scanned PDF> and Click OK.

    3. The document will display properly.

     
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  • Currently Being Moderated
    Sep 27, 2012 8:31 AM   in reply to Donna_Kressner

     

    Thanks for your help on this but, if I understood your workaround, it did not help at all.

    The environment is Acrobat X Pro 10.1.4.

     

    Here is my example changed to use optimization:

    at

    http://archive.org/details/pioneersongstert00thom

    select PDF and save it

    Open the downloaded PDF: pioneersongster00thorn.pdf

    edit > preferences > page display

         Zoom: Fit Page

         OK

    tools > recognize text > AA In This File

         Recognize Text:

              Pages: All pages

              Settings: Primary OCR Language: English (US); PDF Output Style: Searchable Image; Downsample To:600 dpi

         OK

    Upon completion get "Insufficient data for an image"

         OK

    

    **now**

     

    File > Save As > Optimized PDF

         "The PDF document needs to be saved before it can be optimized. Do you want to save and continue?"

         YES

    

    The PDF Optimizer panel appears. It is complicated and with lots of options.

         Two I have tried that don't seem to matter:

              Check or uncheck "Optimize images only if there is a reduction in size"

              Settings: "Custom" or "Standard"

         Quality is "Medium"

         OK

    

    Now, review PDF page by page: every page except the front and back cover is blank.

    Let's assume that the problem is the optimization options.

     

    If you can get my example to work please let me know the deatils of the workaround.

    Thanks again for your help.

     
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  • Currently Being Moderated
    Sep 28, 2012 12:28 PM   in reply to Donna_Kressner

     

    At last I understand.

     

    Sorry I was so slow.

     

    By the time you see the "Insufficient data for an image" message it is too late.

    Exit Acrobat without saving anything. If you save the PDF it is worthless; reget the original.

     

    Note that when I tried this procedure just using the "Optimize Scanned PDF" tool instead of saving and working with an optimized PDF the procedure failed with the "Insufficient data for an image" message. As a result, though the following procedure seems to include some redundant steps they appear to be necessary in this context.

     

    From here on I'll assume you have added "Recognize text in this file" and "Manage Embedded Index" to your Quick Tools.

     

    Open the downloaded PDF

    File > Save As > Optimized PDF

         UNcheck "Optimize images only if there is a reduction in size"

         OK

         Save [at this point you may want to save it under another name]

              (for my PDF for my machine this took 5 minutes)

              (I got the following message:

                  Conversion warning: THe PDF document contained image masks that were not downsampled"

                   OK

                   )

    Select the "Recognize text in this file" quick tool

         On the Recognize Text panel

              Mark "all pages"

              "Primary OCR Language English (US);

              PDF Output Style Searchable Image

              Downsample To: 600 dpi"

              OK

              (for my PDF for my machine this took 15 minutes)

    Select the "Manage embedded index" quick tool

         On the Manage Embedded Index panel

              Select "Embed Index"

              "The PDF document needs to be saved before an index can be embedded. Do you want to save and continue?"

              Yes

              Status: Index has been embedded"

              OK

    

    Edit > Find > Hog [this edit test works] so this workaround did the job.

     

    Thanks again for your help.

     
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  • Currently Being Moderated
    Oct 8, 2012 11:24 AM   in reply to TroyStreet

    Dear friends.

    This issue was discovered in the middle of August by many Adobe users. Almost anyone, who has Adobe, has updates set to automatic and get this 10.1.4.38 release silently.

    All my customers - major banks, escrow and title companies - all of them use Adobe Acrobat, and after that update could not read files from scanner because that issue.

    Today is October 8th, and such credible company as Adobe could not produce any hotfix or patch to fix it?

    Shame on you, Adobe!

     
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  • Currently Being Moderated
    Oct 8, 2012 11:31 AM   in reply to Nikhil.Gupta

    Hi Mr. Gupta.

    Are you and your team still " continue to work on a fix"?

    Tree weeks from your post, NINE (9) weeks from discovering.

    Not enough to create patch or hotfix with no touching security?

    Shame on you, guys

     
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  • Currently Being Moderated
    Oct 13, 2012 4:54 AM   in reply to DmitriyUrikh

    Poor Nikhil Gupta is not to blame. He has his boss. The responsible person is Adobe CEO Shantanu Narayen (see http://en.wikipedia.org/wiki/Shantanu_Narayen). I have forwarded many of the messages on this forum to Mr. Narayen. He has not made a single response.  If anyone needs to take responsibility for this egregious failure, it is Mr. Narayen. But he does not care. Adobe makes much more money from Photoshop than from Adobe Reader. Take heart, however. Windows 8 has its own built-in PDF viewer (see http://www.winsupersite.com/article/windows8/windows-8-feature-focus-w indows-reader-142710). You will no longer need Adobe Reader.

     
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  • Currently Being Moderated
    Oct 13, 2012 5:12 AM   in reply to Nikhil.Gupta

    What still shocks me is that I, as a registered Adobe Pro X user have not been notified by Adobe of this lethal problem that destroys PDFs and a detailed workaround (which does work; see my last, above).

    A fix may have to be scheduled, implemented, and tested, but notification to users takes nothing more than administrative asgreement to issue the message.

    Adobe has no regard for its paying Adoobe Pro users.  I don't understand.

     
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  • Currently Being Moderated
    Oct 13, 2012 6:18 AM   in reply to benschwartz55

    Yes, Ben, ignoring nonpaying Adobe Reader users is bad enough; ignoring paying Adobe Acrobat Pro users like yourself is unforgivable.

     

    You can write a personal note to CEO Shantanu Narayen (snarayen@adobe.com) to thank him for his "excellent" customer service, but he is probably thinking of his Photoshop customers, who pay much more than you do. I guess you will have to write off the money you paid for Adobe Acrobat Pro and mourn your losses.

     

    Take heart, however. There are several free PDF viewers that, unlike Adobe Reader, are excellent and bug-free (see http://www.techsupportalert.com/best-free-non-adobe-pdf-reader.htm#Quick_Selection_Guide). There are also  several free PDF tools that can replace your Adobe software (see http://www.techsupportalert.com/content/best-free-pdf-tools.htm#Quick_Selection_Guide).

     
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  • Currently Being Moderated
    Dec 13, 2012 11:41 AM   in reply to groucho7

    Hi all

     

    Acrobat engineering would like to inform users facing this issue that the latest Reader XI release (available for download from http://get.adobe.com/reader) fixes this problem. Users are requested to download the latest version at the earliest to avoid encountering this error going forward. As mentioned earlier, the team is working actively towards fixing the problem in earlier versions (10.x and 9.x) as well and expects to deliver a solution by Q1 2013.

     

    For more information, please see our KB document for this issue: http://helpx.adobe.com/acrobat/kb/insufficient-data-image.html

     

    Message was edited by: David Kastendick

     
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  • Currently Being Moderated
    Oct 15, 2012 6:41 AM   in reply to Nikhil.Gupta

    Is this fix also in Acrobat Pro XI currently available for download?

     
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  • Currently Being Moderated
    Oct 15, 2012 9:14 PM   in reply to benschwartz55

    benschwartz55 wrote:

     

    Is this fix also in Acrobat Pro XI currently available for download?

    That's what Nikhil wrote in his post.

     
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  • Currently Being Moderated
    Oct 15, 2012 11:45 PM   in reply to Pat Willener

    Hi Ben, Adobe Reader  is a PDF viewer. Adobe Acrobat Pro is a PDF editor. You will need to buy the new version: see http://www.adobe.com/products/acrobatpro.html Hope this helps.

     
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  • Currently Being Moderated
    Oct 16, 2012 12:54 AM   in reply to Pat Willener

    Pat,

    On the contrary.

    Adobe has never acknowledged that the shared code between Reader and Pro has resulted in a Pro bug.

    Nikhil specifically referred to "the latest Reader XI release."  

    I **assume** that the fix incorporated in Reader XI has been incorporated as well into Pro XI.  Before I pay for Pro XI I want to be assured that the version of Pro XI currently being offered for sale includes code that Adobe intends as a fix for this problem (this very wordy statement is an acknowledgement that no one can ever guarantee that a problem is fixed; I want to know that Adobe thinks it has fixed the problem)..

     
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  • Currently Being Moderated
    Oct 16, 2012 2:21 AM   in reply to benschwartz55

    Sorry, I misread.

     

    Since I have never been able to reproduce the problem in Reader or Acrobat, I cannot tell whether the problem is fixed in Acrobat.  Maybe Nikhil can clarify that.

     
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  • Currently Being Moderated
    Oct 16, 2012 4:29 AM   in reply to Pat Willener

    Pat,

    That's really interesting.

    What release do you have?

    Can you try the test I described on 9/20 and not use trhe workaround of using the Optimizer (see 9/28)?

     

    As far as I can tell, Adobe had not had their "Tylenol moment" on this and are doing all they can to avoid it.

     
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  • Currently Being Moderated
    Oct 16, 2012 6:55 PM   in reply to benschwartz55

    I have just followed the procedure you posted on 09/20, and I did not get any error.

     

    This is with Acrobat XI on Windows 7.

     

    I did not do the second part of the procedure (indexing), as it seems that Acrobat XI does not have that feature.

     
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  • Currently Being Moderated
    Oct 16, 2012 10:51 PM   in reply to Pat Willener

    Pat,

    Excellent.

    Thanks for that

     
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  • Currently Being Moderated
    Oct 22, 2012 2:00 PM   in reply to Pat Willener

    There is an Embed Index Feature,

    Click on the tools gizmo, go down to Document Processing, and there is Manage Embedded Index

     
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  • Currently Being Moderated
    May 9, 2013 12:47 PM   in reply to TroyStreet

    Adobe has done a lot of rework in Acrobat/Reader 11 to be more Citrix friendly.

    Highly recommend everyone move to 11 if possible.  Having worked with Enterprise customers, they are seeing huge improvements.

    If you do see what seems to be resource issues, please do take care in isolation on Citrix especially if you are attempting to get a crash log.

    1.) Isolate the user who crashed (which farm and which server)

    2.) Capture resource consumption via Task Manager screen shots so we can take a look.

    Thanks

    David

     
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  • Currently Being Moderated
    May 9, 2013 12:48 PM   in reply to mani79er

    Renaming the profile fixed the issue... implies that this has something to do with Profile Management.

    What type of profile are you using (ie. Roaming)..  Please expand and ellaborate.

    Thanks

     
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  • Currently Being Moderated
    May 23, 2013 1:26 PM   in reply to Nikhil.Gupta

    This has not been resolved.  Please see my post in http://forums.adobe.com/message/4736019.

     
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  • Currently Being Moderated
    Mar 31, 2014 10:16 PM   in reply to IT Helper

    It appears that there has been alot of talk about this being resolved for Acrobat Reader 11 but we are currently using Acrobat Professional XI and I can confirm that this does not work for 11.0.2 or 11.0.6.

     

    Can you please confirm which version of Acrobat Professional XI this issue is fixed in ?

     
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  • Currently Being Moderated
    Apr 1, 2014 7:02 AM   in reply to benreay

    It is easy to assume, but still wrong, that this message is always a bug, and that it has only one cause. In fact, it is designed to catch damaged or corrupted PDF files, and the vast majority of the time that's what it is telling you. There was one specific issue with JPEG2000 images, where there was a real bug and it reported good images as bad. This particular bug, the only known bug related to this error, has indeed been fixed.

     

    If you are still getting it, your PDF may be bad. I have seen examples even of bad PDFs that some software managed to open, but Adobe software rejected; doesn't mean Adobe Reader is broken. But it could be. To actually decide would need to look at PDFs, so if you can share them (NOT in email and NOT on the forum site) it could be interesting.

     
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  • Currently Being Moderated
    Apr 1, 2014 4:20 PM   in reply to Test Screen Name

    Nice cryptic reply, as we have maintaence I have also logged a call with Adobe to see what they have to say about it. In relation to the issue that we are seeing if you open the document in Acrobat and do a "save as other" > "Optimised PDF" change the compatibility to "Acrobat 5.0 and later" then the output from this is fine.

     

    Its worth mentioning that the document is already Acrobat 5 standard.

     

    Plus the file opens correctly in Acrobat Standard 8.1.3

     
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  • Currently Being Moderated
    Apr 3, 2014 6:59 AM   in reply to benreay

    benreay -- Would you be so kind as to post any resolution or work around that works for you?  Our company has just started randomly experiencing the "insufficient data" error issue this week and I am pulling my hair out trying to find a solution.  We're  using a variety of XI Pro, 9 Pro and Reader XI.  Some pdfs open fine -- others with "insufficient data" error and missing pages.  It's maddening!!

    Thank you!

     
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