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danny123qa Calculating status...

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i need help

Aug 17, 2012 10:37 PM

Tags: #numbers #help/lightroom #3/serial

i just bought lightroom 3 and its the first purchase i have made, it asked for my serial # which i gave and it said it was good, but then another serial number box came up and its asking for the previouse serial number. what is it talking about when this is my first purchase? where do i get a serial # that Ive never had from? Please Help! Thank you:)

456 Views 3 Replies Latest reply: Hal P Anderson, Aug 18, 2012 10:25 AM

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1. John Waller,

Aug 17, 2012 11:46 PM in reply to danny123qa

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Lightroom 4 is the current version.

Where did you buy Lightroom 3 from? Adobe no longer sells it.

Are you sure that you have purchased a full version and not an upgrade?

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2. danny123qa,

Aug 18, 2012 10:18 AM in reply to John Waller

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well i bought it from adobe, it was an upgrade but it said lightroom 3 and the only reason for not getting the full is that my computer is a 32bit, so i did buy an upgrade? what should i do?

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3. Hal P Anderson,

Aug 18, 2012 10:25 AM in reply to danny123qa

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I think you'll have to get in touch with Adobe and see about getting a refund. I'm surprised that Adobe is selling LR 3 at all.

If you're running Vista or Win7, 32-bit is OK for Lightroom 4. It won't work on XP at all. And Macs need to be running 64-bit on OSX 10.6.8 or higher.

Hal

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