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ticanaus88
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Crash everytime I click import button in Lightroom 4 64 bit

Mar 12, 2012 5:00 AM

Tags: #crash #import #4 #lr4

Hi just purchase Lightroom 4. I use window 7 64 bit so Lightroom installer install the 64 bit version for me. Everytime I click on the import button lightroom 4 would crash. I have try to create another catalogue, same problem. Anyone else experience the same problem ? Any solution ?

 

Thanks

2999 Views   16 Replies   Latest reply: bogorad, Feb 12, 2013 9:28 AM
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  • Vienna_Sydney
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    1. Vienna_Sydney,
    Mar 12, 2012 7:15 AM   in reply to ticanaus88
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    I thought mine had crashes as well and restarted it a few time. It wasn't until the third time that I realised that it was just extremely slow in opening the directories. I have a relatively fast system, but it took almost a minute before it opened the main directory. I could open C:/, click on User and then it would stall

     
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  • tcdk
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    2. tcdk,
    Mar 13, 2012 10:34 AM   in reply to ticanaus88
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    Same thing happens to me (and happened in 3.6), when my phone connected to the computer over usb. Unplug it and no crash (it a samsung Galaxy S2 which presents it self as a mtp device).

     

    Longshot but hope it helps..

     
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  • ticanaus88
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    3. ticanaus88,
    Mar 13, 2012 2:32 PM   in reply to tcdk
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    You got it spot on. I try to import with Lightroom 4 today and it work fine. Was wondering why it work now, and yep just as you said I haven't got my Samsung Galaxy S2 connect over usb.

     

    Thanks

     
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  • essjay50
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    4. essjay50,
    Jun 17, 2012 7:37 AM   in reply to tcdk
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    I have had the same problem with Lightroom 4 and 4.1 crashing when attempting imports. Now I know the culprit: my Motorola Droid Razor!!  I use the cell phone to tether for the internet, so its connected most times I am at the computer.

    After finally finding this article and many hours of disappointment, frustration and cussing up a blue streak, all is well and peaceful once again. And Lightroom: please forgive me for all those terrible things I was mumbling to myself when all the while it was

    my @$%^&*((^%$##$  cell phone !!

     

    Thank you....thank you....thank you

     
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  • Bridge QE
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    5. Bridge QE,
    Jul 15, 2012 11:27 PM   in reply to essjay50
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    Adobe Lightroom members received this report and are doing some investigation. Thanks for the report.

     

    Thanks,

    Emily, Lightroom QE

     
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  • Samoreen
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    6. Samoreen,
    Jul 15, 2012 11:46 PM   in reply to essjay50
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    essjay50 wrote:

     

    Now I know the culprit: my Motorola Droid Razor!! 

     

    I wouldn't say that the phone is the culprit. LR is just trying to recognize as a source of images a device to which it shouldn't try to connect. Why should a phone be "Lightroom aware" ?

     
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  • Jodanna21
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    7. Jodanna21,
    Jul 16, 2012 5:59 AM   in reply to ticanaus88
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    i have the same problems, when converting from raw to jpegs sometimes my computer crashes completely, a complete stop!!!!

     

    other times it comes up with problem and needs to shut down listing

     

    AppName: lightroom.exe     AppVer: 3.6.0.10   ModName: msvcr100.dll

    ModVer: 10.0.30319.415      Offset: 00010b90

     

     

    AppName: lightroom.exe     AppVer: 3.6.0.10   ModName: cameraraw.dll

    ModVer: 3.6.0.10   Offset: 001fc314

     
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  • Bridge QE
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    8. Bridge QE,
    Jul 18, 2012 2:22 AM   in reply to Jodanna21
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    Hi Jodanna21, your mobile phone was connected with your computer when you encountered this problem?If so, could you please provide me more info: what was the connection mode between your phone and computer?for example, you connected mobile via usb port, or wi-fi,  or other way?What was the connect mode of mobile? Tether, Mass storage, or other specific settings?you installed specific softwares related with mobile phone on your computer?When the problem happened, you were importing files from network, or local disk, or mobile device?What was the file type you tried to import, and what is your mobile model?Thanks a lot.

     

    Thanks,

    Emily

     
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  • bailey21
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    9. bailey21,
    Jul 18, 2012 12:35 PM   in reply to Bridge QE
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    no phone was conected to my pc, i had imported photos to lightroom and as i edit them the computer crashes with details as above. this also happens when i am converting raw images to jpegs

     

    to day the least i am getting fed up with it.

     

    i did not mention a phone so why did u asume it was?

     
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  • bailey21
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    10. bailey21,
    Jul 18, 2012 12:36 PM   in reply to Bridge QE
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    sorry changed my user name for jodanna21 to bailey 21

     

    xx

     
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  • Bridge QE
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    11. Bridge QE,
    Jul 19, 2012 2:07 AM   in reply to bailey21
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    Hi bailey 21, this thread is for the importing crash when a mobile is being connected with computer. I suggest you can open a new post for your issue then we can follow it easily.

     

    Thanks,

    Emily

     
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  • beast625
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    12. beast625,
    Jul 19, 2012 1:43 PM   in reply to Bridge QE
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    Actaully Bridge, the original post had nothing to do with a mobile being connected.  I am having the same crash problem with no mobile attached..

     
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  • bailey21
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    13. bailey21,
    Jul 23, 2012 6:25 AM   in reply to Bridge QE
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    i have  problems, when converting from raw to jpegs sometimes my computer crashes completely, a complete stop!!!!

     

    other times it comes up with problem and needs to shut down listing

     

    AppName: lightroom.exe     AppVer: 3.6.0.10   ModName: msvcr100.dll

    ModVer: 10.0.30319.415      Offset: 00010b90

     

     

    AppName: lightroom.exe     AppVer: 3.6.0.10   ModName: cameraraw.dll

    ModVer: 3.6.0.10   Offset: 001fc314

     

    i do NOT have any phones conected to my pc so that is NOT an issue why is this happening?

     


     
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  • Call_me_frustrated_kat
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    14. Call_me_frustrated_kat,
    Aug 18, 2012 12:10 PM   in reply to ticanaus88
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    I have the same crashing issues, and I do not have a phone connected to my computer

     
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  • bailey21
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    15. bailey21,
    Aug 19, 2012 3:11 AM   in reply to Call_me_frustrated_kat
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    hi it seems that my drivers for graphic cards were not up to date, try that.

     
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  • bogorad
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    16. bogorad,
    Feb 12, 2013 9:28 AM   in reply to Bridge QE
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    It's feb'13 and it still happens. Must be a really hard bug to find

     

    LR4.3-64bit, Win7, SGS3, default USB mode ("media mode"), Android 4.1.2.

     
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