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jaldhous
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Cloud app was un-installed, but the manager it says installed?

Aug 18, 2012 3:36 AM

Tags: #restore #re-install #reinstalling #reinstallation_problems #creative_cloud_apps

I did a system restore due to a driver issue and Photoshop CS6 cloud app was un-installed in the process

 

Now the application manager it says Photoshop CS6 is already installed, so I can't re-install it.

 

How can I get around this issue and re-install Photoshop CS6?

 

Thanks - Jo

516 Views   3 Replies   Latest reply: Jeff A Wright, Aug 19, 2012 10:35 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Aug 18, 2012 2:22 PM   in reply to jaldhous
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    Can you remove Photoshop from the Programs and Features control panel?  I am also assuming you are using Windows as you mentioned a system restore.  What version of Windows are you using?

     
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  • jaldhous
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    2. jaldhous,
    Aug 18, 2012 3:16 PM   in reply to Jeff A Wright
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    Hi Jeff, I use Windows 7 64 bit. No, It does not show in the Programs and Features control panel as I rolled back my system to an earlier point than when Photoshop CS6 was installed. So I was expecting to have to re-install it, but the Application Manager said it was installed and I can't see an un-install option or refesh?

     

    Not sure what to do as in the apps bit in the cloud I've tried to re-install it that way, but nothing happens as it says it says it's installed. Any idea?

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Aug 19, 2012 10:35 AM   in reply to jaldhous
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    You can try using the CS Cleaner Tool to remove the remainder of the installed applications.  You can find directions on how to accomplish this at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html.

     
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