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R_S_N_123
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Photoshop  CS6 freezes computer

Aug 18, 2012 4:41 PM

Hi, Running 64bit Win 7 Dell Studion XPS system.  I originally installed the Master Suite, but it hung on the Acrobat X install.  So I went in and uninstalled Photoshop and reinstalled it.  All other programs in Suite work.  Installed a brand new shiny version, no upgrade, but do have 5.5 on the computer as well.

 

I have deleted the preferences, viewed the Plugin folder (none found) and am out of options to get this going.

 

I get to the Spash screen, shows loading plugins for a few seconds, then freezes the entire computer.  Unable to get to process screen so forced to shut down.  I've done this four times now and am out of options. 

 

I am teaching this software on Tuesday and can't even get it up and running to practice with it.  Help!

753 Views   8 Replies   Latest reply: Noel Carboni, Aug 18, 2012 6:51 PM
 
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  • station_two
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    1. station_two,
    Aug 18, 2012 4:49 PM   in reply to R_S_N_123
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    If the entire machine freezes, I'd suspect hardware issues.

     
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  • R_S_N_123
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    2. R_S_N_123,
    Aug 18, 2012 4:54 PM   in reply to station_two
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    Well I didn't have any before I installed this software.  Where should I begin looking?  CS5 works just fine....

     
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  • station_two
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    3. station_two,
    Aug 18, 2012 4:58 PM   in reply to R_S_N_123
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    Hard drive going south; improperly seated RAM; RAM gone bad... 

     
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  • station_two
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    4. station_two,
    Aug 18, 2012 4:59 PM   in reply to R_S_N_123
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    Adobe top engineers have repeatedly told us that no software can freeze a whole computer.

     
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  • R_S_N_123
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    5. R_S_N_123,
    Aug 18, 2012 5:19 PM   in reply to station_two
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    Everything in my computer works fine until I installed PhotoShop.  It is the only thing.  Regardless of the engineers....

     
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  • Noel Carboni
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    Dec 23, 2006
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    6. Noel Carboni,
    Aug 18, 2012 6:13 PM   in reply to R_S_N_123
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    Imagine, for a moment, that Photoshop exercises parts of your computer no other software does.  For example, the graphics processor.

     

    Now imagine that video card manufacturers all are working at the very limits of human capability in pushing the envelope and making ever faster and more complex GPUs.  Display drivers do have bugs!

     

    Have you looked to see if you can find an updated display driver on the web site of the maker of your video card?

     

    Tip: If it's an ATI card, specifically seek Catalyst 12.6 - it's better and more reliable for Photoshop than their latest release, Catalyst 12.8.

     

    -Noel

     
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  • Chris Cox
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    7. Chris Cox,
    Aug 18, 2012 6:44 PM   in reply to R_S_N_123
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    Everybody says Photoshop is the only thing.. until they find another program that does the same thing, or the fix the defective hardware in their system.

     

    System freezes can only occur due to OS bugs, low level driver bugs, or defective hardware.

    And by far the most common cause is bad RAM.

    But I've also see bad GPU drivers cause problems (GPU stops responding, system looks hung).

     

    Photoshop does drive the GPU harder than many other applications, and certainly pushes RAM and the CPU harder than most.

     
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  • Noel Carboni
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    Dec 23, 2006
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    8. Noel Carboni,
    Aug 18, 2012 6:51 PM   in reply to Chris Cox
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    Anecdotally I was watching a video made by the designer of the Dell Precision T5600 workstation.  I'm not sure it's a perfect quote but he said something like "RAM errors happen more often than people realize, which is why we design self-diagnosis and use only ECC RAM".

     

    -Noel

     
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