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dwc1964
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Trying to install latest version of Flash for Firefox on WinXP, get Internet Explorer Script Error

Aug 18, 2012 6:26 PM

Tags: #flash_player #installation_failure #windows_xp #script_error #firefox_14 #actionlaunchadobe

I'm trying to install the latest version of Flash (filename install_flashplayer11x32_mssd_aih.exe), browser = Firefox 14 (current), OS = Windows XP.  I've tried multiple times, making sure to disable Norton Antivirus Autoprotect first.

 

At some point along the process - either during download or during installation - I get the following error message:

 

Internet Explorer Script Error

Line: 1

Char: 10010

Error: 'ActionLaunchAdobe' is undefined

Code: 0

URL: http://127.0.0.1:1174/app/_js/adobe.js

Do you want to continue running scripts on this page? [yes] [no]

 

Whether I answer [yes] or [no] the result is the same - the program hangs. It does not close, and when I close it manually it asks if I really want to stop it. But if I leave it there, nothing happens.

 

Per advice of the website, I uninstalled Flash in order to start over fresh. What that means is that, instead of having an outdated version of Flash, I now have none.

 

I've tried to RTFM but searches for this error come up empty.  I'm curious why Internet Explorer is being involved in this to begin with. But mostly, I'm just curious how to get this thing to work.

 

Thanks for whatever help you can give me.

 

Dave

 
Replies
  • Currently Being Moderated
    Aug 18, 2012 7:38 PM   in reply to dwc1964
     
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  • Currently Being Moderated
    Aug 22, 2012 2:26 AM   in reply to dwc1964

    I have same problem, but sucessfully re-installed.

     

    See the following:

    Uninstall Flash Player | Windows

    http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows. html

     

    # "C:\Windows\SysWOW64\Macromed\Flash" not exists, but it's ok

     
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  • Currently Being Moderated
    Aug 22, 2012 3:31 AM   in reply to mikoto_1981

    mikoto_1981 wrote:

     

    # "C:\Windows\SysWOW64\Macromed\Flash" not exists, but it's ok

    That folder exists only on 64-bit systems.

     
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  • Currently Being Moderated
    Aug 22, 2012 4:27 AM   in reply to Pat Willener

    Pat Willener wrote:


    That folder exists only on 64-bit systems.

    Ok, I see.

     
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  • Currently Being Moderated
    Aug 22, 2012 5:47 AM   in reply to dwc1964

    I have the same problem except I get the following error message:

     

    Internet Explorer Script Error

     

    Line:   1

    Char:  12565

    Error:   Object Expected

    Code:   0

    URL:    http://127.0.0.1:3079/app/_ js/adobe.js

    Do you want to keep running scripts on this page? [yes] [no]

     

    I uninstalled the existing Flash Player and like Dave, now I have no Flash Player.

     

    Any help would be appreciated.

     

    Fred

     
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  • Currently Being Moderated
    Aug 22, 2012 5:57 AM   in reply to freddy130

    Fred,

     

    Could you please download Flash Player from the following link:

    http://helpx.adobe.com/content/help/en/flash-player/kb/installation-pr oblems-flash-player-windows.html#main-pars_header

     

    After download, close all browsers and then double-click the downloaded file.

     

    Thanks,

    Sunil

     
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  • Currently Being Moderated
    Aug 22, 2012 6:06 AM   in reply to Sunil_Bhaskaran

    Sunil,

     

    I just reset my Windows xp Internet Options to "default" and was able to install the latest version of the Flash Player. I found this recommendation on another thread on this forum.

     

    Fred

     
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  • Currently Being Moderated
    Aug 22, 2012 8:55 AM   in reply to freddy130

    All,

     

    The key is network environment?

     

    To tell the truth, there are two web proxy servers at the office.

    So now I notice why offline installer is recommended.

     

    And, today I have changed my Internet Options.

    I will check it tomorrow. (WPAD, PAC,(use dual) or Manual (use single))

     

    To uninstall old version completely, I must remove the folders manually... That was another incident.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Aug 22, 2012 2:45 PM   in reply to dwc1964

    We're investigating this issue and we'd like to get some additional details.  I'd appreciate if anyone experiencing these errors could do the following steps:

     

    1. Download the Flash Player installer
    2. Open a command prompt and navigate to the installer location (eg. "cd c:\users\username\downloads\")
    3. Run the installer, using a “/debug”.argument  (eg. “install_flashplayer11x32ax_chrd_aih.exe /debug”)
    4. Once the installer runs and the error is reproduced, a file named “host.developer.log” will be created in your system’s temp folder.
    5. You can quickly access the temp folder by clicking on Start > Run, then type "%temp%". 
    6. Locate the "host.developer.log" file and either post the contents in a reply or send directly to ccampbel@adobe.com.

     

    Along with the debug log, please include the following info:

     

    Operating System (if you're on XP, what service pack do you have installed)

    Browser

    Network proxy setup (if applicable)

     

    Thanks!

    Chris

     
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  • Currently Being Moderated
    Aug 31, 2012 5:20 PM   in reply to Chris Campbell

    Chris,

     

    I also have exactly the same problem described above.  I'm running Windows XP [32bit] with SP3.  Internet Explorer 8.

     

    I do not understand how to run the installer using debug as requested as Flash Player 11.4. hangs during the download stage.

     

    ...Brian  

     
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  • Currently Being Moderated
    Sep 4, 2012 4:52 AM   in reply to tango17

    my flashplayer hangs when i am using firefox or ie browser, i am using latest 11.4 version of flashplayer similar issues were occuring in 11.3 as well i am on windows vista, what should i do.

    Please help

     
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  • Currently Being Moderated
    Sep 4, 2012 11:04 PM   in reply to Nancy Andrews

    Nancy Andrews wrote:

     

    my flashplayer hangs when i am using firefox or ie browser

    Please start a new topic in http://forums.adobe.com/community/flashplayer/using_flashplayer as your problem is completely different from this topic.

     
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  • Currently Being Moderated
    Sep 4, 2012 11:16 PM   in reply to Pat Willener

    thank you pat i was unaware of how to open a new thread so i posted here

     
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  • Currently Being Moderated
    Sep 5, 2012 5:33 PM   in reply to tango17

    I'm having the same exact problems. I've tried all the suggestions in this thread and nothing works. No matter what I do I get the same script error message. I am running windows xp (sp3) with internet explorer 8. As of now I can not watch any videos or open any documents since I unistalled flashplayer. My computer has regressed back to the dark ages. I feel like I'm surfing the web on an Apple IIe. I've spent hours working on this problem to no avail. I called Adobe and they had me on hold for 2 hrs!!!!! When they finally answered they said they could help if I gave them money. I hung up on principle alone. By the sounds of things with lots of other people having the same exact problem Adobe should be helping us out because obviously something is haywire on their end. My only hope seems to be Pat Willener. Pat if you are out there, any ideas??!! Thanks in advance!

     

    PS  I am not really computer literate, so doing all that Chris Campbell suggests is over my head. I just want my computer to work again.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Sep 5, 2012 9:43 PM   in reply to Kris Forde
     
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    Sep 5, 2012 10:16 PM   in reply to Chris Campbell

    I have the same problem as Kris Forde and yes I downloaded the appropriate installer from Chris Campbell's link.  It doesn't work.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Sep 5, 2012 10:23 PM   in reply to PeteMitchellMavrick

    @PeterMitchellMavrick - what error did you get?  The links I provided were stand alone installers, they do not contain any scripts like the online installers do, so you can't get scripting errors.

     
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    Sep 6, 2012 5:32 PM   in reply to Chris Campbell

    It installed ok but didn't work.  After reading your post again, I checked and it was Disabled under my Add-ons in IE.  It works now.  Thanks for the help!

     
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    Sep 8, 2012 8:07 AM   in reply to Chris Campbell

    Thanks Chris! I tried downloading from your link and I couldn't find anywhere to download flashplayer. There were just links going back to the adobe download page. However, at one point a box popped up on my screen while using yahoo mail and asked if I wanted to download flashplayer. I tried it and it downloaded fine even though I had tried to downlaod from that box many times in the past days. Anyhow, I'm not sure how I got it to download, but its working now. Thanks all for the help! Hope others with the same problem can get it to work as well. Thanks again!

     
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  • Currently Being Moderated
    Sep 8, 2012 8:29 AM   in reply to Chris Campbell

    Chris -

     

    I'm getting the same problem - script error - trying to download adobe reader. Don't want to highjack this thread, but can you lead me in the right direction so I can download adobe reader. Thanks.

     
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  • Currently Being Moderated
    Sep 8, 2012 8:41 PM   in reply to Kris Forde
     
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    Sep 12, 2012 7:29 AM   in reply to Pat Willener

    Thanks Pat! All is finally working again only because of your MVP help! Thanks again!!

     
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  • Currently Being Moderated
    Sep 19, 2012 4:27 PM   in reply to dwc1964

    I am running Mozilla Firefox and Windows XP(sp3)

    i have uninstalled flash and still cannot install version 11.4

     

    my error message reads as follows:

    Internet Explorer Script Error

    Line: 1

    Char: 10447

    Error: 'ActionLaunchAdobe' is undefined

    Code: 0

    URL: http://127.0.0.1:1174/app/_js/adobe.js

    Do you want to continue running scripts on this page? [yes] [no]

     

    doing either option results in a failed installation. any help?

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Sep 19, 2012 5:01 PM   in reply to nickzinck

    @nickzinck - Please try installing using the appropriate installer located here:

     

    http://helpx.adobe.com/content/help/en/flash-player/kb/installation-pr oblems-flash-player-windows.html#main-pars_header

     
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