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maf303 Calculating status...

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can't install inspiration browser..

Aug 18, 2012 3:32 PM

Tags: #elements #crashes #elements_10 #install_error #inspirationbrowser #problem_launch

i cannot install the inspiration browser. it constantly saysin a small adobe air generated dialogue box "a download error occurred". i have the latest adobe photoshop elements 10 and adobe air. i am using google chrome browser as well...please help...

851 Views 3 Replies Latest reply: newlearner65, Aug 19, 2012 5:16 PM

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1. photodrawken,

Aug 18, 2012 6:59 PM in reply to maf303

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See this Adobe troubleshooting document:
http://kb2.adobe.com/cps/408/kb408669.html

Ken

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2. maf303,

Aug 18, 2012 8:04 PM in reply to photodrawken

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thanks for your reply...fyi....the way to fix this is to NOT use Chrome as your browser..for whatever reason when i made IE my default browser again and went through the steps of trying to install the innovation browser via the tutorials/tips and tricks. it worked. it is a compatability issue with chrome i guess.

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3. newlearner65,

Aug 19, 2012 5:16 PM in reply to maf303

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I had the same problem: Forst uninstalled the old inspiration brower version from the PC as instructed and then clicks the new browser download, and encountered the error message. It was quite frustrating. It turned out that I was using the FireFox internet browser (causing the erroer message.) When I copied the installation and launched in the IE, it came through. Once down loaded the exe file, it can be installed with no problem.

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