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Help with ID free trial from the Creative Cloud

Aug 18, 2012 5:02 PM

I'm using the trial version of the Creative Cloud (on a PC with Windows XP) and had success downloading. However, when I try to launch the application ID I start receiveing errors.

 

For example."The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll." was one error I recieved.  Then, "Cannot load the DYNAMICDOCUMENTS.RPLN plug-in. It is dependent on the TRANSPARENCY.RPLN plug-in, which failed to load. Please check documentaion for the TRANSPARENCY.RPLN plug-in." Then there will be another error about SVG EXPORT.APLN plug-in. 

 

Then ultimately I get the force close error and it shuts down the app.  Is it a system error or application??

1390 Views   1 Reply   Latest reply: Manish-Sharma, Aug 18, 2012 9:52 PM
 
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  • Manish-Sharma
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    1. Manish-Sharma,
    Aug 18, 2012 9:52 PM   in reply to a_sands98
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    You are recieving 2 error :-

     

    "The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll." 

    This particular error means that you have a problem with your OS install (it's missing a function that should be there).

    And is there any chance that you had problems installing one of the OS service packs?

     

    Upgrade to Win XP SP3 and then check.

     
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