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disk image couldn't be opened  because it was an "Illegal Seek"

Aug 18, 2012 11:27 PM

Tags: #adobe #cs6 #extracting #assistant #download_assistant #trial_download #trial_version_cs6

I'm trying to download the trial and it says the disk image couldn't be opened  because it was an "Illegal Seek"

 

 

Mac OS X 10.8 - Mountain Lion

Screen Shot 2012-08-19 at 2.21.39 AM.png

1056 Views   7 Replies   Latest reply: Jeff A Wright, Aug 23, 2012 11:24 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Aug 19, 2012 11:09 AM   in reply to nicksiggy02
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    This indicates the DMG you downloaded is corrupt.  Do you receive any messages inside the Adobe Download Assistant?

     
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  • Pam Sykes ZA
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    2. Pam Sykes ZA,
    Aug 19, 2012 11:29 PM   in reply to nicksiggy02
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    I am having exactly the same problem. I have now spent at least eight hours downloading TWICE, restarting the download assistant, restarting my entire system, etc, and nothing is working. I'm seriously annoyed - I live in a country where I pay for bandwidth. Can I not just download the trial version without using the Download Assistant? I never have these problems with other downloads, so I can only conclude the problem is with the Download Assistant itself. I have tried opening the dmg directly from the downloads folder and that doesn't work either.

     
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  • Everazephyr
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    3. Everazephyr,
    Aug 20, 2012 8:35 AM   in reply to Jeff A Wright
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    I have this problem too. Extracting takes hours and finally doesn't succeed, produces an error message (about not being able to find something). Macbook with OS 10.6.8.

     

    Frustrating and time-wasting!

     
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  • Jeff A Wright
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    4. Jeff A Wright,
    Aug 20, 2012 9:09 AM   in reply to Everazephyr
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    If you are continuing to experience difficulties with the Adobe Download Assistant then I would recommend initiating a direct download by following the directions listed in http://forums.adobe.com/thread/981369.

     
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  • Pam Sykes ZA
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    5. Pam Sykes ZA,
    Aug 22, 2012 2:42 AM   in reply to Everazephyr
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    I solved my problem with GIMP (http://www.gimp.org/macintosh/), which downloaded and installed with no problems at all in about 15 minutes. So far it does everything I need of it. If and when that changes I may consider Photoshop again.

     
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  • Everazephyr
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    6. Everazephyr,
    Aug 23, 2012 10:13 AM   in reply to Jeff A Wright
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    Hi.

     

    Thanks, I did this. Now when I try to open anything I get this message:

     

    CS6 Design and Web Premium

     

    Adobe Application Manager, required to verify your license, is missing or damaaged.

     

    Please download a new copy of Adobe Application Manager from

    http://www.adobe.com/go//applicationmanager

     

    I'll try, but am wondering whether this process will ever end.

     
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  • Jeff A Wright
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    7. Jeff A Wright,
    Aug 23, 2012 11:24 AM   in reply to Everazephyr
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    Everazephyr I would recommend contacting our support team and working with them directly.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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