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marged41
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reinstalling adobe air

Aug 16, 2012 11:49 AM

End result of system maintenance: adobe air is damaged...try resintalling or contacting publisher for assistance.  First, uninstalled AA, but on the adobe site, after "downloading AA" got final message that it is already installed on my computer (Dell, Windows7, purchased March of this year). It is no longer listed in my Program files...am at a total loss as to what to do since I can't find a real person to put me on the right track.  Also, after uninstalling AA, continually get a "script error" message flasing on my screen.  HELP!!!!!

783 Views   8 Replies   Latest reply: marged41, Aug 19, 2012 10:14 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Aug 16, 2012 4:00 PM   in reply to marged41
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    What type of system maintenance were you performing?  Is there anyway to revert from the changes which were made?

     
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  • marged41
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    2. marged41,
    Aug 17, 2012 6:22 AM   in reply to Jeff A Wright
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    Jeff-  I don't know if you received and incomplete message from me, so this might be a repeat.  The systems maintenance is part of a Microsoft program.  This morning, I did a system recovery back to August 1st and the problem still exists. It is driving me nutz! I've gone through all of the steps recommended to get rid of the "script error" which I believe to be a part of this Adobe issue.  Thanks for any help you can give!

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Aug 17, 2012 8:05 AM   in reply to marged41
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    Marged41 I only have the information you have provided in this message thread.  Please try the solutions listed in Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.ht ml.

     
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  • marged41
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    4. marged41,
    Aug 17, 2012 1:25 PM   in reply to Jeff A Wright
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    I couldn't get past the first step...files could not be found.  Then, I tried installing Adobe AIR and got the same message, i.e. that it was already installed on my computer and it's not.  I have absolutely no idea what to do...frustration level is HIGH.

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    Aug 17, 2012 3:53 PM   in reply to marged41
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    Where you able to determine the version of Adobe AIR which you are using?

     

     

    You can discover the version of Adobe AIR by completing the following steps:

     

     

    1. Go to C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0
    2. Please select the Adobe AIR.dll and select properties
    3. In the properties window select the Details tab to discover the version.

     

     

    It should also be noted that if you are using a 32-bit version of Windows the location will be the Program Files instead of the Program File (x86).

     
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  • marged41
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    6. marged41,
    Aug 18, 2012 5:58 AM   in reply to Jeff A Wright
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    Before I try the above, Jeff, I found Adobe AIR in my computer...don't know how it suddenly appeared, but I still have a problem.  When I saw the program, I uninstalled it and then reinstalled it; I continue to get the message that the file is corrupted.  I had gone to the Adobe site for the download..  This leads me to believe that the problem lies somewhere on my hard drive.  Of course, I don't have a clue as to what I should do.  Thanks for all your help!

     
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  • Pat Willener
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    7. Pat Willener,
    Aug 18, 2012 8:31 PM   in reply to marged41
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    marged41 wrote:

     

    I continue to get the message that the file is corrupted.

    Do you have any more information, e.g. what file is corrupted?

     

    If you suspect that you have a problem with your disk drive, try running a CHKDSK; see http://windows.microsoft.com/vi-VN/windows-vista/Check-your-hard-disk- for-errors

     
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  • marged41
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    8. marged41,
    Aug 19, 2012 10:14 AM   in reply to Pat Willener
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    Again, I uninstalled and reinstalled AdobeAIR this morning  and that is the file that is reported as being corrupted.  That is why I thought that, maybe, it was a problem on my hard drive. I did check the hard disk for errors and none was found.  I continue to get the "script error" when on the Internet...don't know if there is a relationship between AdobeAir and scripting.  Any other suggestions would be greatly appreiciated Thanks!

     
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