I use Adobe Acrobat Pro 9 and just updated the software to install 9.5.2 when the update notice appeared. After installing the update, each time I open a PDF an error mssg appears: "Insufficient data for an image." The PDF is blurry, pixilated. My OS is Windows Ultimate 64-bit with all patches and updates applied. I have tried the software repair option as well as fully uninstalling Acrobat Pro and reinstalling it. Software works fine until applying update for 9.5.2. This is when the problem starts. I have also run registry scans, but no effect on this problem. I've reported this problem with the "Bug Report" formlet in the support section of adobe.com.

Test Screen Name,

Thanks for your note, which sounds correct to me. Further checking shows me that the problem I am having is not uniform across all PDF files. Some open correctly, others fail. Further, almost any PDF I have created by scanning from a Kodak i2600 scanner using native drivers (i.e. Kodak driver set) and Nuance PaperPort Pro 14 are having this problem. So there might be an embedded JPEG issue going on here, failure to fully load maybe.

I am new to this forum and unfamiliar with navigation to other threads. If you have run across a solution to the problem or know a way for me to try reinstalling a JPEG2000 security fix, please let me know. Otherwise, I've just reported it as a 'bug' although I have no idea if it's something that's gone wrong on my own workstation or if it's a problem in the update itself.

I can upload error message image (see below) but am not sure how to upload a sample PDF.

vamalik,

thanks ... see if this link will work: https://acrobat.com/app.html#d=J8q35Rq*bbvPSzdcpdm0ig

it's a scanned copy of a university map which opens fine on acrobat.com but on my own machine i receive the error message listed above. this file also opens okay in Nuance PDF Converter but not in Acrobat Pro. So this makes me think that the scanner drivers or scanning software do not create a true PDF file. but on the other hand, before applying the update 9.5.2, the acrobat pro software worked just fine with the same equipment and software.

thanks again.

Thanks, Bill. Have not used this sharing server before. Can you let me know how to change permissions?

TSN, Thanks very much for looking at this for me. I have reported this experience to Adobe via the bug report applet, so I guess we have to wait to see if the issue is addressed. I appreciate your time and attention on the problem.

I am getting ... "Insufficient data for an image"... when i try to open a PDF file with Adobe Reader X ( i think this is also known as acrobat). i only have this version running on the desktop, recently after the error I uninstalled all Adobe applications and then reinstalled - have not reinstaed reader X. Originally the desktop came with Adobe Acrobat X standard and Adobe Reader 9.0 Multi -Runniung 64 bit WIndows 7.  I can open the PDF file from other desktops? and it opens with PDF viewer in PaperPort 14.0 ?

i think the issue is the version of the combination of adobe products i have loaded?  trying to work thru this ?/ ideas

What do you suggest is the best way to fix it, should i uninstall adobe and

then reinstall an earlier version of adobe ?  reader 9  maybe ?

is there a way to install without the recent updates. also if i purchased a

new acrobat would that work. we have acrobat standard that came with the

dell computer but i uninstalled it when trying to fix the problem.

Agree that it is in latest versions of Reader.  I solved the problem by uninstalling Reader 10 and going back to Reader 8.  No more problems!!  Very frustrating because not all pdf's were affected.  Most of the affected one's did not contain jpeg images.  Often the pdf would flash on the screen then blank out and the message appear.  Most were pdf'ed with Paperport 14 and used in another inventory application.  The pdfs always opened in PP14--just not in the current version of reader.

any idea when fix is coming?

I'm using Adobe Reader 9 and I have the same problem. Driving me insane

I also learned that some of the 900 files that I scanned using PaperPort will not open with AA 9.5.2.  Workaround is to open with Nuance PDF Reader

I'll join the crowd with my experience today. Today one user received the "Insufficient data for an image" error. From what I have read about the issue, one reason was upgrading to Ver 10.1.4. The user who has the issue with version is 10.1.1 on XP Pro SP3. She informed another user who was able to print the document. The person who could view the document correctly and print it has ver 10.1.4 on XP Pro SP3.

The user who can view/print received the document in an email. The email was forwarded to me with the attachment. When I attempt viewing, the Insufficient ... message occurs. My version was 10.1.4 on Windows 7 SP1. So, reading the comments, I downloaded and installed Ver. 11.

Guess what, it still has the same error. When I exit the reader it wants to save the update of the document. Interesting, because nothing was changed except the display was incorrect. It did indicate a 2nd copy was created. Also, the reader should be able to do an update.

Until a correction is available, I'll consider downgrading the software and/or find a freeware pdf viewer.

I will not upload the document. It is a contract with a customer & is proprietory.

Update: One image which did not appear was the company logo. I have an NT4.0 SP6a & W2K SP4 PCs with Reader Ver 7.0. They would display the document but without the company logo in the upper right corner. The error meesage on these two PCs was "There was an error while trying to parse an immage". Sounds like the image is the logo. The XP user who could view & print did have the logo present.

The info from the file Properties is: