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Problems with jpeg2000 in pdf

Aug 17, 2012 3:05 AM

Tags: #embedded #acrobat_10_pro #jpeg2000

Hi,

 

with release 10.1.4. of Adobe Acrobat, support of scanned and embedded jpeg2000-images by Adobe Acrobat has obviously gotten much worse !? Whereas with version 10.1.3 everything was OK, Acrobat can neither display nor print a lot of jpeg2000 images due to "insufficient data". Also export images to tiff or other formats does not work anymore. As mentioned, the same files / images were opened and displayed and exported correctly in Version 10.1.3. I have checked whether there are syntax or other errors in the named file (the answer is no). This occurs obviously with files created or treated by Acrobat itself as well as many other software creating pdfs with embedded jpeg2000. I hope this bug will be fixed as soon as possible, cause on the base of my understanding, this is a bug in Adobe Acrobat and maybe Adobe Reader too. Jpeg2000 is used in the whole world by many users and created by many software companies on the base of an ISO-certified standard. Note: the files are pdf/a 2b files! At the moment the alternative is to leave pdf and to go back to tif-images or pdfs with embedded ZIP-TIF-Files with exploding storage space needs. Does anybody know already about this issue?

 

Thanks for your help!

 
Replies
  • Currently Being Moderated
    Aug 17, 2012 4:09 AM   in reply to arnold ETH

    Sounds a serious bug. Please do report it, bugs aren't fixed if nobody tells Adobe. If you can share a problem file it may interest others in the community.

     
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  • Currently Being Moderated
    Aug 17, 2012 5:20 AM   in reply to arnold ETH

    I can definitely confirm this behaviour - I don't know if it's JPEG2000 related, but I am seeing the exact same "insufficient data for an image" error for most of our scanned letters and invoices.

    PDFs are scanned and OCR'd using Abbyy Finereader 11. Everything just worked fine with 10.1.3, then 10.1.4 came along and broke it completely.

     

    Every other viewer I tried (including Preview on the Mac, iPhone and iPad running IOS 5.1.1, Sumatra PDF and Acrobat Reader 10.1.2 on the Windows side) renders and prints the PDFs just fine, just Acrobat X Pro chokes on them. This is pretty horrible for us and I can only hope that this is a bug and not some intended change or something. I filed a bug report with Adobe, but god knows whether they'll respond or not. For now I can only downgrade some machines back to 10.1.3 and hope for the best. :/

     
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  • Currently Being Moderated
    Aug 17, 2012 7:26 AM   in reply to arnold ETH

    Same happening here since the update yesterday (Acrobat Pro X). This is pretty serious. Checked it on other computers: 10.1.3 and below, as well as 3rd party readers work without any problem. This is very urgent!!!

     
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  • Currently Being Moderated
    Aug 17, 2012 7:38 AM   in reply to FASCH11

    Bad news.

     

    I'd encourage everyone effected to, separately, report this to Adobe.  A big company like Adobe can be slow to respond to problems, but there are people who count problems: it could result in a quicker fix.

     
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  • Currently Being Moderated
    Aug 17, 2012 10:32 AM   in reply to Test Screen Name

    How & where do I report this?

     
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  • Currently Being Moderated
    Aug 17, 2012 11:07 AM   in reply to FASCH11
     
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  • Currently Being Moderated
    Aug 17, 2012 11:29 AM   in reply to MichaelKazlow

    Thanks; I reported it now. Any easy way to revert to 10.1.3?

     
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  • Currently Being Moderated
    Aug 19, 2012 3:37 AM   in reply to arnold ETH

    Hi arnold ETH,

    How can I download this examplefile.pdf?

    Can you share it across via some file sharing server (say acrobat.com)?

     
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  • Currently Being Moderated
    Aug 19, 2012 8:27 AM   in reply to arnold ETH

    Same here. I'm currently not at work but that problem is so widespread that you can easily

    go to archive.org. There are thousands of files that are affected. As an example

    see:

     

    http://archive.org/details/onlatinlanguage01varruoft

     

    Click on PDF and open or download and you will see. You can also go directly to

     

    http://archive.org/download/onlatinlanguage01varruoft/onlatinlanguage0 1varruoft.pdf

     

     
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  • Currently Being Moderated
    Aug 19, 2012 12:57 PM   in reply to arnold ETH

    Thanks for providing those timely examples - I am also not at work today, so can't upload examples myself.

     
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  • Currently Being Moderated
    Aug 20, 2012 3:43 AM   in reply to gordon.schulz

    I speculate this is the same problem as here http://forums.adobe.com/message/4633344#4633344 and here (for Acrobat 9) http://forums.adobe.com/message/4633096#4633096.

     

    I speculate this is an overenthusiastic format checker in a security patch.

     
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  • Currently Being Moderated
    Aug 23, 2012 1:43 AM   in reply to arnold ETH

    The bug is now officially acknowledged by Adobe I guess.

     
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  • Currently Being Moderated
    Oct 8, 2012 11:40 AM   in reply to gordon.schulz

    http://blogs.adobe.com/dmcmahon/2012/08/21/acrobat-insufficient-data-f or-an-image-error-after-updating-to-10-1-4-or-9-5-2/

    Last update allowed on Sept. 8th. Closed for editing.

    No further updates, no solution.

    Shame on Adobe!

     
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  • Currently Being Moderated
    Oct 11, 2012 12:03 PM   in reply to DmitriyUrikh

    Adobe is aware of the problem. In other threads as on the blog, they say they are working on it. What do you expect Adobe to say until it has the problem fixed and scheduled to be in an update. Except for Security issues Adobe generally doesn't rush out fixes.

     
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  • David Kastendick
    3,219 posts
    Apr 7, 2010
    Currently Being Moderated
    Dec 13, 2012 11:53 AM   in reply to MichaelKazlow

    Acrobat engineering would like to inform users facing this issue that the latest Reader XI release (available for download from http://get.adobe.com/reader) fixes this problem. Users are requested to download the latest version at the earliest to avoid encountering this error going forward. As mentioned earlier, the team is working actively towards fixing the problem in earlier versions (10.x and 9.x) as well and expects to deliver a solution by Q1 2013.

     

    For more information, please see our KB document for this issue:http://helpx.adobe.com/acrobat/kb/insufficient-data-image.html

     
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  • Currently Being Moderated
    May 23, 2013 1:26 PM   in reply to David Kastendick

    This has not been resolved.  Please see my post in http://forums.adobe.com/message/4736019.

     
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