with release 10.1.4. of Adobe Acrobat, support of scanned and embedded jpeg2000-images by Adobe Acrobat has obviously gotten much worse !? Whereas with version 10.1.3 everything was OK, Acrobat can neither display nor print a lot of jpeg2000 images due to "insufficient data". Also export images to tiff or other formats does not work anymore. As mentioned, the same files / images were opened and displayed and exported correctly in Version 10.1.3. I have checked whether there are syntax or other errors in the named file (the answer is no). This occurs obviously with files created or treated by Acrobat itself as well as many other software creating pdfs with embedded jpeg2000. I hope this bug will be fixed as soon as possible, cause on the base of my understanding, this is a bug in Adobe Acrobat and maybe Adobe Reader too. Jpeg2000 is used in the whole world by many users and created by many software companies on the base of an ISO-certified standard. Note: the files are pdf/a 2b files! At the moment the alternative is to leave pdf and to go back to tif-images or pdfs with embedded ZIP-TIF-Files with exploding storage space needs. Does anybody know already about this issue?
Thanks for your help!
I can definitely confirm this behaviour - I don't know if it's JPEG2000 related, but I am seeing the exact same "insufficient data for an image" error for most of our scanned letters and invoices.
PDFs are scanned and OCR'd using Abbyy Finereader 11. Everything just worked fine with 10.1.3, then 10.1.4 came along and broke it completely.
Every other viewer I tried (including Preview on the Mac, iPhone and iPad running IOS 5.1.1, Sumatra PDF and Acrobat Reader 10.1.2 on the Windows side) renders and prints the PDFs just fine, just Acrobat X Pro chokes on them. This is pretty horrible for us and I can only hope that this is a bug and not some intended change or something. I filed a bug report with Adobe, but god knows whether they'll respond or not. For now I can only downgrade some machines back to 10.1.3 and hope for the best. :/
Thank you for the confirmation and the additional information concerning alternativ viewers. This indicates that your images and files are correctly formed. I think that we are not the only ones.
Same happening here since the update yesterday (Acrobat Pro X). This is pretty serious. Checked it on other computers: 10.1.3 and below, as well as 3rd party readers work without any problem. This is very urgent!!!
I'd encourage everyone effected to, separately, report this to Adobe. A big company like Adobe can be slow to respond to problems, but there are people who count problems: it could result in a quicker fix.
I reported it too:
Concise problem statement: With Version 10.1.4. Acrobat newly does not decode embedded jpeg2000 images correctly which have been created from third parties, be it Scansoftware, Converters, OCR-Abby Finereader or others. With 10.1.3 everything worked fine. There is some panic reaction in the english forum, I can tell you.
Steps to reproduce bug:
2.Open it with Acrobat 10.1.4 Zoom in to 150%, try to print, try to export the images in any other format.
3. Open it with 10.1.3, zoom in to 150%, try to print, try to export the images in any other format.
Results: With 10.1.4. it does not work anymore.
Expected results: It should work like 10.1.3
Thank you very much.
The correct link has been sent with the cited description "With Version 10.1.4. Acrobat newly does not decode embedded jpeg2000 images correctly which have been created from third parties, be it Scansoftware, Converters, OCR-Abby Finereader or others." of the bug to Adobe support. I will try to procure another example download tonight 2100 GMT. Thank you for your patience: I am not at my desk right now, sorry.
Same here. I'm currently not at work but that problem is so widespread that you can easily
go to archive.org. There are thousands of files that are affected. As an example
Click on PDF and open or download and you will see. You can also go directly to
I uploaded a pdf-Portfolio with examples in Acrobat.com. The Portfolio contains
Reproduce bug: Open the file with Adobe Acrobat 10.1.4.: Zoom the image to 150%, try to print, try to export the image as tif. Note: all the files or images are decoded correctly by 10.1.3., so that zooming, printing, exporting is working just fine.
The document is now shared to public viewing.
Help us: I guess that Billions of documents are stored with jpeg2000-compression, which is as far as I am concerned - a reasonable strategy for a good balance between storage costs and image quality. To read them and work on them, I personally still prefer Adobe products. Good luck!
Thank you for your examples on archive.org: The pdf contains jpeg2000 images (JPXDecode). As far as I can see, no problem to decode with 10.1.3., but for 10.1.4 problems start with zooming into 300% going back to 200%. and trying to extract the images in whatever format !!
Another example: https://acrobat.com/#d=zuqVu*jY*gYIQ-R9-FJACQ shows you a version of https://acrobat.com/#d=1blaLcFPbb1YtodAThb3uw (see Entry 14, above). I extracted the image (with Acrobat 10.1.3) sucessfully as tiff-file and converted it (with tiff-to-pdf) to a pdf with an image in ZIP-compression. In 10.1.4 this pdf with ZIP-compression does not cause any trouble. Naturally it's not a solution to convert all the jpeg2000 compressed pdfs to ZIP-compressed pdfs. But it's a confirmation of the fact, that the focus of the problem is to seen in decoding jpeg2000-images. Good luck to everybody.
Hello valamik: Accessible documents are available here:
1) Description see Entry 14 of this discussion (https://acrobat.com/#d=1blaLcFPbb1YtodAThb3uw)
2) Description see Entry 18 of this discussion (https://acrobat.com/#d=zuqVu*jY*gYIQ-R9-FJACQ)
3) New example: This pdf was the same as the first example in https://acrobat.com/#d=1blaLcFPbb1YtodAThb3uw, but it was converted with Acrobat Preflight 10.1.3 into pdf/a 2b (https://acrobat.com/#d=3mm3G5OQ-6ePhHLipLtarg). This works fine in 10.1.4, which prooves, that the original embedded jpeg200 image is decodable (not corrupt) and that adobe-treated jpeg2000 seem to pass the decoding without problems in 10.1.4. Of course it is impossible to treat all the pdf with embedded jpeg2000 images this way to solve the problem.
Last update allowed on Sept. 8th. Closed for editing.
No further updates, no solution.
Shame on Adobe!
Adobe is aware of the problem. In other threads as on the blog, they say they are working on it. What do you expect Adobe to say until it has the problem fixed and scheduled to be in an update. Except for Security issues Adobe generally doesn't rush out fixes.
Acrobat engineering would like to inform users facing this issue that the latest Reader XI release (available for download from http://get.adobe.com/reader) fixes this problem. Users are requested to download the latest version at the earliest to avoid encountering this error going forward. As mentioned earlier, the team is working actively towards fixing the problem in earlier versions (10.x and 9.x) as well and expects to deliver a solution by Q1 2013.
For more information, please see our KB document for this issue:http://helpx.adobe.com/acrobat/kb/insufficient-data-image.html
Europe, Middle East and Africa